[Federal Register Volume 71, Number 234 (Wednesday, December 6, 2006)]
[Notices]
[Pages 70848-70850]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-20685]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Agency Information Collection Activities Under OMB Review

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-21), this notice announces that the National Cemetery 
Administration (NCA), Department of Veterans Affairs, has submitted the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before January 5, 2007.

ADDRESSES: Submit written comments on the collection of information 
through http://www.Regulations.gov; or to VA's OMB Desk Officer, OMB 
Human Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900-0571'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Denise McLamb, Initiative Coordination 
Service (005G1), Department of Veterans Affairs, 810 Vermont Avenue, 
NW., Washington, DC 20420, (202) 565-8374, fax (202) 565-7870 or e-mail 
[email protected]. Please refer to ``OMB Control No. 2900-
0571'' in any correspondence.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for NCA and IG Customer Satisfaction 
Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Extension of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and Departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. VA will use 
the data collected

[[Page 70849]]

to maintain ongoing measures of performance and to determine how well 
customer service standards are met.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number.The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on September 14, 2006 at pages 54339-54342.
    Affected Public: Individuals or households, Business or Other For-
Profit and State, Local or Tribal Government.
    Listing of Survey Activities: The following list of activities is a 
compendium of customer satisfaction survey plans by the NCA and IG. The 
actual conduct of any particular activity listed could be affected by 
circumstances. A change in, or refinement of, our focus in a specific 
area, as well as resource constraints could require deletion or 
substitution of any listed item. If these organizations substitute or 
propose to add a new activity that falls under the umbrella of this 
generic approval, including those activities that are currently in a 
planning stage, OMB will be notified and will be furnished a copy of 
pertinent materials, a description of the activity and number of burden 
hours involved. NCA and IG will conduct periodic reviews of ongoing 
survey activities to ensure that they comply with the PRA.

I. National Cemetery Administration

    Focus Groups with Next of Kin (10 Participants Per Group/3 Hours 
Each Session).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................              50             150  5 Groups Annually.
2008......................................              50             150  5 Groups Annually.
2009......................................              50             150  5 Groups Annually.
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    Focus Groups with Funeral Directors (10 participants per group/3 
hours each session).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................              50             150  5 Groups Annually.
2008......................................              50             150  5 Groups Annually.
2009......................................              50             150  5 Groups Annually.
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    Focus Groups with Veterans Service Organizations (10 participants 
per group/3 hours each session).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................              50             150  5 Groups Annually.
2008......................................              50             150  5 Groups Annually.
2009......................................              50             150  5 Groups Annually.
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    Visitor Comments Cards (Local Use) (2,500 respondents/5 minutes per 
card).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................           2,500             208  Annually.
2008......................................           2,500             208  Annually.
2009......................................           2,500             208  Annually.
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    Next of Kin National Customer Satisfaction Survey (Mail to 15,000 
respondents/30 minutes per survey).

[[Page 70850]]



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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................          15,000           7,500  Annually.
2008......................................          15,000           7,500  Annually.
2009......................................          15,000           7,500  Annually.
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    Funeral Directors National Customer Satisfaction Survey (Mail to 
4,000 respondents/30 minutes per survey).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................           4,000           2,000  Annually.
2008......................................           4,000           2,000  Annually.
2009......................................           4,000           2,000  Annually.
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    Veterans-At-Large National Customer Satisfaction Survey (Mail to 
5,000 respondents/30 minutes per survey).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................           5,000           2,500  Annually.
2008......................................           5,000           2,500  Annually.
2009......................................           5,000           2,500  Annually.
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    Program/Specialized Service Survey (Mail to 2,000 respondents/15 
minutes per each).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................           2,000             500  Annually.
2008......................................           2,000             500  Annually.
2009......................................           2,000             500  Annually.
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II. Office of Inspector General

    Community Based Outpatient Clinic Patient Survey (1,000 
respondents/10 minutes per response).

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                                                               Estimated
                   Year                        Number of     annual burden                Frequency
                                              respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007......................................           1,000             167  Annually.
2008......................................           1,000             167  Annually.
2009......................................           1,000             167  Annually.
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    By direction of the Secretary.
Cindy Stewart,
Program Analyst, Initiative Coordination Service.
 [FR Doc. E6-20685 Filed 12-5-06; 8:45 am]
BILLING CODE 8320-01-P