[Federal Register Volume 71, Number 202 (Thursday, October 19, 2006)]
[Notices]
[Pages 61824-61825]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-17455]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2006-25853]


Agency Information Collection Activities; Clearance of a New 
Information Collection: FMCSA COMPASS Portal Customer Satisfaction 
Assessment

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice; request for comments.

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SUMMARY: The FMCSA invites public comment on its plan to request the 
Office of Management and Budget's (OMB) approval for a new information 
collection (IC). The collection involves the assessment of FMCSA's 
strategic decision to integrate its Information Technology (IT) with 
its business processes using portal technology to consolidate its 
systems and databases and launch a modernization initiative to create 
the FMCSA COMPASS Portal. The information to be collected will be used 
to assess the satisfaction of Federal, State and industry customers 
with the FMCSA COMPASS Portal. FMCSA is required by the Paperwork 
Reduction Act of 1995 to publish this notice in the Federal Register.

DATES: Comments must be submitted on or before December 18, 2006.

ADDRESSES: All comments should reference Docket No. FMCSA-2006-25853. 
You may mail or hand deliver comments to the U.S. Department of 
Transportation, Dockets Management Facility, Room PL-401, 400 Seventh 
Street, SW., Washington, DC 20590; telefax comments to (202) 493-2251; 
or submit electronically at http://dms.dot.gov/submit. You may examine 
and copy all comments received at the above address between 9 a.m. and 
5 p.m., Monday through Friday, except Federal holidays. If you desire 
your comment to be acknowledged, you must include a self-addressed 
stamped envelope or postcard or, if you submit your comments 
electronically, you may print the acknowledgment.

FOR FURTHER INFORMATION CONTACT: Mr. Bill Coleman, Federal Motor 
Carrier Safety Administration, 400 Seventh Street, SW., Washington, DC 
20590; phone: (202) 366-4440; fax: (202) 493-0679; e-mail: 
[email protected]. Office hours are from 9 a.m. to 5 p.m., Monday 
through Friday, except Federal holidays.

SUPPLEMENTARY INFORMATION: 
    Title: FMCSA Portal Customer Satisfaction Assessment.
    OMB Control No: 2126-xxxx.

Background

    Title II, section 207 of the E-Government Act of 2002 requires 
Government agencies to improve the methods by which government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. FMCSA has made a 
strategic decision to integrate its IT with its business processes as 
it consolidates its systems and databases and launches a modernization 
initiative called COMPASS. COMPASS is FMCSA's agency wide initiative to 
improve its business processes; integrate them with the Agency's 
information systems; and make them more seamless, secure, and 
supportive of the Agency's mission of saving lives in the years to 
come.
    FMCSA's 21 information systems are currently operational. However, 
having this many stand-alone systems has led to data quality concerns, 
a need for excessive IDs and passwords, and significant operational and 
maintenance costs. Integrating our information technologies with our 
business processes will, in turn, improve our operations considerably, 
particularly in terms of data quality, ease of use, and reduction of 
maintenance costs.
    In early 2007, FMCSA will launch the first of a series of releases 
of new IT applications to its Federal, State, and industry customers. 
Over the coming years, more than 15 releases are planned, with four 
planned for the next 3 years. These releases will use ``portal 
technology'' to pull together numerous services and functions on a 
single screen and provide tailored services that seek to meet the needs 
of specific constituencies within our customer universe. The FMCSA 
COMPASS Portal will entail considerable expenditure of Federal 
Government dollars over the years and fundamentally impact the nature 
of the relationship between the Agency and its Federal, State, and 
industry customers. Consequently, the Agency intends to conduct regular 
and ongoing assessments of customer satisfaction with COMPASS.
    The primary purposes of this assessment is to determine the extent 
to which newly released FMCSA COMPASS Portal services meet the needs of 
Agency customers, identify and prioritize additional modifications, and 
determine the extent that the Portal has affected FMCSA's relationships 
with its main customer groups. The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction with specific items;
     Performance of contractor (for the system) against 
established objectives;
     Desired adjustments and modifications to systems;
     Value of investment to FMCSA and DOT;
     Features that customers like best; and
     Customer ideas for improving the site.
    Respondents: Federal, State, and motor carrier industry customers/
users.
    Frequency: Three times per year (or every 120 days).
    Estimated Average Burden per Response: 5 minutes per response.
    Estimated Total Annual Burden Hours: 25,105 hours [(5 minutes to 
complete survey x 3 times per year/60 minutes x 140,000 annual industry 
respondents x .70 (70%) response rate = 24,500) x (5 minutes to 
complete survey x 3 times per year/60 minutes x 2,691 State government 
users x .90 (90%) response rate) = 25,105]

Public Comments Invited

    You are asked to comment on any aspect of this information 
collection,

[[Page 61825]]

including: (1) Whether the proposed collection is necessary for FMCSA's 
performance including its utility in fostering assessment of the 
portal; (2) the accuracy of the estimated burden; (3) ways for the 
FMCSA to enhance the quality, usefulness, and clarity of the collected 
information; and (4) ways that the burden could be minimized without 
reducing the quality of the collected information. The Agency will 
summarize and/or include your comments in the request for OMB's 
clearance of this information collection.

    Issued on: October 13, 2006.
John H. Hill,
Administrator.
[FR Doc. E6-17455 Filed 10-18-06; 8:45 am]
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