[Federal Register Volume 71, Number 179 (Friday, September 15, 2006)]
[Notices]
[Pages 54503-54504]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-15296]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; NCI Cancer Information 
Service Base Demographics/Customer Service Data Collection

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995, for opportunity for public comment 
on proposed data collection projects, the National Cancer Institute 
(NCI), the National Institutes of Health (NIH) will publish periodic 
summaries of proposed projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: NCI Cancer Information Service Base 
Demographics/Customer Service Data Collection. Type of Information 
Collection Request: Revision of currently approved collection 0925-
0208. Need and Use of Information Collection: The National Cancer 
Institute's Cancer Information Service (CIS) provides the latest 
information on cancer, clinical trials, and tobacco cessation. 
Characterizing clients and how they found out about the CIS is 
essential to customer service, program planning and promotion. This 
effort involves a brief survey of clients of the 1-800-4-CANCER and 1-
877-44U-QUIT toll-free services and LiveHelp, a web-based chat service. 
The telephone survey contains eight questions--3 customer service and 5 
demographic--asked of a subset of callers (cancer patients, tobacco 
users, their family or friends, and the general public) at the end of 
usual service for an annual total of approximately 115,944 callers. All 
(100%) of these telephone clients will be asked the 3 customer service 
questions for an annual total of 113,061 callers. Of the 113,061 
telephone clients we serve annually, 36% (n=40,702) will be randomly 
selected and asked five additional demographic questions. The LiveHelp 
web survey involves 50% of LiveHelp clients the same eight questions (3 
customer service questions and 5 demographic questions) for an annual 
total of approximately 2,883 users. The combined total of clients to be 
surveyed each year for both telephone and LiveHelp services is 115,944 
for a total of annual burden hours of 2,616. Frequency of Response: 
Single time. Affected Public: Individuals or households. Type of 
Respondents: Patients, relatives, friends, and general public. The 
annual reporting burden is as follows:
    Estimated Number of Respondents: 115,944; Estimated Number of 
Responses per Respondent: 1; Average Burden Hours Per Response: 0.0167 
and Estimated Total Annual Burden Hours Requested: 2616. The annualized 
cost to respondents is estimated at: $47,323. There are no Capital 
Costs to report. There are no Operating or Maintenance Costs to report.

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                                                                     Estimated                       Estimated
                                                     Estimated       number of    Average burden   total annual
               Type of respondents                   number of     responses per     hours per     burden hours
                                                    respondents     respondent       response        requested
----------------------------------------------------------------------------------------------------------------
Telephone Client \1\
    5 Demographic Questions (average annual               40,702               1          0.0167             680
     sampling rate = 36%).......................
    3 Customer Service (100% sampling)..........         113,061               1          0.0167            1888
LiveHelp Clients \2\
    5 Demographic + 3 Customer Service questions            2883               1          0.0167              48
     (50% sampling).............................
                                                 ---------------------------------------------------------------
        Total...................................         115,944  ..............  ..............          2,616
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\1\ Approximately 36% of telephone and quitline clients will be sampled for the demographic questions. That is,
  25% will be routinely sampled and up to 100% will be sampled for short periods of time during special
  promotions. This will average to be about 36% of all callers annually. The 40,702 clients who are asked the 5
  demographic questions are not additional clients as they are included in the 113,061 who answer the 3 customer
  service questions. However, they do have additional burden as they are asked the 5 the additional demographic
  questions. Thus, a burden calculation for these additional 5 questions is presented and the total number of
  respondents is equal to 113,061 for telephone clients plus 2,883 for LiveHelp clients.
\2\ Approximately 50% of LiveHelp clients will be sampled for demographic and customer service questions.

    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) Ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) Ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed project or to obtain a copy of the data collection plans 
and instruments, contact Linda Squiers, Ph.D., Project Officer, 
National Cancer Institute, Cancer Information Service, 6116 Executive 
Blvd., Suite 3056A, Room 3029, Rockville, MD 20892 or call non-toll-
free number 301-594-9075 or E-mail your request, including your address 
to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.


[[Page 54504]]


    Dated: September 7, 2006.
Rachelle Ragland-Greene,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. E6-15296 Filed 9-14-06; 8:45 am]
BILLING CODE 4101-01-P