[Federal Register Volume 71, Number 178 (Thursday, September 14, 2006)]
[Notices]
[Pages 54339-54342]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-15276]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Proposed Information Collection Activity: Proposed Collection; 
Comment Request

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The National Cemetery Administration (NCA), Department of 
Veterans Affairs (VA) is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
of a currently approved collection, and allow 60 days for public 
comment in response to the notice. This notice solicits comments on the 
burden estimates relating to customer satisfaction surveys involving 
the National Cemetery Administration (NCA) and the Office of Inspector 
General (OIG).

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before November 13, 2006.

ADDRESSES: Submit written comments on the collection of information to 
Ronald Cheich, National Cemetery Administration (41B3), Department of 
Veterans Affairs, 810 Vermont Avenue,

[[Page 54340]]

NW., Washington, DC 20420 or e-mail [email protected]. Please refer 
to ``OMB Control No. 2900-0571'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Ronald Cheich at (202) 273-8087.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VA invites 
comments on: (1) Whether the proposed collection of information is 
necessary for the proper performance of VA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Generic Clearance for NCA, and IG Customer Satisfaction 
Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Extension of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and Departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. VA will use 
the data collected to maintain ongoing measures of performance and to 
determine how well customer service standards are met.
    Affected Public: Individuals or households, Business or Other For-
Profit and State, Local or Tribal Government.
    Listing of Survey Activities: The following list of activities is a 
compendium of customer satisfaction survey plans by the NCA and IG. The 
actual conduct of any particular activity listed could be affected by 
circumstances. A change in, or refinement of, our focus in a specific 
area, as well as resource constraints could require deletion or 
substitution of any listed item. If these organizations substitute or 
propose to add a new activity that falls under the umbrella of this 
generic approval, including those activities that are currently in a 
planning stage, OMB will be notified and will be furnished a copy of 
pertinent materials, a description of the activity and number of burden 
hours involved. NCA and IG will conduct periodic reviews of ongoing 
survey activities to ensure that they comply with the PRA.

I. National Cemetery Administration

    Focus Groups with Next of Kin (10 participants per group/3 hours 
each session).

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                                             Number of       Estimated
                  Year                      respondents   annual  burden                 Frequency
----------------------------------------------------------------------------------------------------------------
2007....................................              50             150  5 Groups Annually.
2008....................................              50             150  5 Groups Annually.
2009....................................              50             150  5 Groups Annually.
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    Focus Groups with Funeral Directors (10 participants per group/3 
hours each session).

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                                                             Estimated
                  Year                       Number of    annual  burden                 Frequency
                                            respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007....................................              50             150  5 Groups Annually.
2008....................................              50             150  5 Groups Annually.
2009....................................              50             150  5 Groups Annually.
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    Focus Groups with Veterans Service Organizations (10 participants 
per group/3 hours each session).

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                                                             Estimated
                  Year                       Number of    annual  burden                 Frequency
                                            respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007....................................              50             150  5 Groups Annually.
2008....................................              50             150  5 Groups Annually.
2009....................................              50             150  5 Groups Annually.
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    Visitor Comments Cards (Local Use) (2,500 respondents/5 minutes per 
card).

[[Page 54341]]



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                                                             Estimated
                  Year                       Number of    annual  burden                 Frequency
                                            respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007....................................           2,500             208  Annually.
2008....................................           2,500             208  Annually.
2009....................................           2,500             208  Annually.
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    Next of Kin National Customer Satisfaction Survey (Mail to 15,000 
respondents/30 minutes per survey).

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                                                             Estimated
                  Year                       Number of    annual  burden                 Frequency
                                            respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007....................................          15,000           7,500  Annually.
2008....................................          15,000           7,500  Annually.
2009....................................          15,000           7,500  Annually.
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    Funeral Directors National Customer Satisfaction Survey (Mail to 
4,000 respondents/30 minutes per survey).

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                                                             Estimated
                  Year                       Number of    annual  burden                 Frequency
                                            respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007....................................           4,000           2,000  Annually.
2008....................................           4,000           2,000  Annually.
2009....................................           4,000           2,000  Annually
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    Veterans-At-Large National Customer Satisfaction Survey (Mail to 
5,000 respondents/30 minutes per survey).

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                                                             Estimated
                  Year                       Number of    annual  burden                 Frequency
                                            respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007....................................           5,000           2,500  Annually.
2008....................................           5,000           2,500  Annually.
2009....................................           5,000           2,500  Annually.
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    Program/Specialized Service Survey (Mail to 2,000 respondents/15 
minutes per each).

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                                                             Estimated
                  Year                       Number of    annual  burden                 Frequency
                                            respondents       (hours)
----------------------------------------------------------------------------------------------------------------
2007....................................           2,000             500  Annually.
2008....................................           2,000             500  Annually.
2009....................................           2,000             500  Annually.
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II. Office Of Inspector General

    Community Based Outpatient Clinic Patient Survey (1,000 
respondents/10 minutes per response)

[[Page 54342]]



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                                             Number of       Estimated
                  Year                      respondents   annual  burden                 Frequency
----------------------------------------------------------------------------------------------------------------
2007....................................           1,000             167  Annually.
2008....................................           1,000             167  Annually.
2009....................................           1,000             167  Annually.
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    Dated: September 7, 2006.

    By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination Service.
 [FR Doc. E6-15276 Filed 9-13-06; 8:45 am]
BILLING CODE 8320-01-P