[Federal Register Volume 71, Number 173 (Thursday, September 7, 2006)]
[Notices]
[Pages 52791-52792]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-14813]


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EQUAL EMPLOYMENT OPPORTUNITY COMMISSION


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Equal Employment Opportunity Commission.

ACTION: Notice of information collection--new: EEOC National Contact 
Center Customer Service Survey.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Pub. 
L. 104-13, 44 U.S.C. chapter 35), the Commission announces its intent 
to submit to the Office of Management and Budget (OMB) a request to 
approve a new information collection as described below.

DATES: Written comments on this notice must be submitted on or before 
November 6, 2006.

ADDRESSES: Comments should be submitted to Stephen Llewellyn, Executive 
Officer, Executive Secretariat, Equal Employment Opportunity 
Commission, 10th Floor, 1801 L Street, NW., Washington, DC 20507. As a 
convenience to commentators, the Executive Secretariat will accept 
comments transmitted by facsimile (fax) machine. The telephone number 
of the fax receiver is (202) 663-4114. (This is not a toll-free 
number.) Only comments of six or fewer pages will be accepted via fax 
transmittal. This limitation is necessary to assure access to the 
equipment. Receipt of fax transmittals will not be acknowledged, except 
that the sender may request confirmation of receipt by calling the 
Executive Secretariat staff at (202) 663-4070 (voice) or (202) 663-4074 
(TTY). (These are not toll-free telephone numbers.) Copies of comments 
submitted by the public will be available to review at the Commission's 
library, Room 6502, 1801 L Street, NW., Washington, DC 20507 between 
the hours of 9:30 a.m. and 5 p.m.

FOR FURTHER INFORMATION CONTACT: Cynthia Pierre, Director, Field 
Management Programs, Office of Field Programs, 1801 L Street, NW., 
Washington, DC 20507, (202) 663-7115 (voice). This notice is available 
in the following formats: large print, braille, audio tape and 
electronic file on computer disk. Requests for this notice in an 
alternative format should be made to the Publications Center at 1-800-
699-3362.

SUPPLEMENTARY INFORMATION: The Equal Employment Opportunity Commission 
(EEOC) enforces Title VII of the Civil Rights Act of 1964, the Equal 
Pay Act, the Age Discrimination in Employment Act, the Rehabilitation 
Act, Title I of the Americans with Disabilities Act, and the Pregnancy 
Employment Discrimination Act. Pursuant to its authority under those 
statutes, EEOC created a National Contact Center to provide the public 
with 24-hour access to EEOC and information about equal employment 
rights and responsibilities. The EEOC National Contact Center provides 
the public with a centralized point of access for reaching the EEOC and 
offers several choices for communicating with the EEOC, such as phone, 
TTY, e-mail, facsimile, and standard mail. In an effort to ensure 
continued quality service, EEOC proposes this customer satisfaction 
survey in order to request each person who uses the National Contact 
Center to respond to three questions about the service they received. 
This constitutes a collection of information under the Paperwork 
Reduction Act.
    Pursuant to the Paperwork Reduction Act of 1995, 44 U.S.C. Chapter 
35, and OMB regulation 5 CFR 1320.8(d)(1), the Commission solicits 
public comment on its proposed survey to enable it to:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden of 
the

[[Page 52792]]

proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.
    The remainder of this SUPPLEMENTARY INFORMATION section provides 
the public with information it will need to comment on the EEOC 
proposal. It contains an overview of the information collection and the 
proposed survey.

Overview of This Information Collection

    Collection Title: EEOC National Contact Center Customer 
Satisfaction Survey.
    OMB-Number: None.
    Description of Affected Public: Individuals or households; 
Businesses or other for profit, not-for-profit institutions; state or 
local governments.
    Number of Responses: Unknown.
    Estimated Reporting Time Per Respondent: 5 minutes.
    Total Burden Hours: Unknown.
    Federal Cost: None.
    Form:

Customer Satisfaction Survey Questions

EEOC National Contact Center

(To be used with persons who call, e-mail, fax, or write the Contact 
Center)
Question 1: Overall, I was satisfied with the quality of service 
that I received.
    A. Strongly Agree
    B. Agree
    C. Neutral
    D. Disagree
    E. Strongly Disagree
Question 2: The Customer Service Representative who assisted me was 
helpful.
    A. Strongly Agree
    B. Agree
    C. Neutral
    D. Disagree
    E. Strongly Disagree
Question 3: I would use the EEOC National Contact Center again.
    A. Strongly Agree
    B. Agree
    C. Neutral
    D. Disagree
    E. Strongly Disagree

Paperwork Reduction Act Notice (Public Law 104-13)

    Persons are not required to respond to a collection of information 
unless it displays a currently valid Office of Management and Budget 
(OMB) control number. This collection of information is approved under 
OMB number ---- (Expiration Date: ---- ). The obligation to respond to 
this information collection is voluntary; The average time to respond 
to this information collection is estimated to be 5 minutes. Submit 
comments regarding this estimate; including suggestions for reducing 
response time to the U.S. Equal Employment Opportunity Commission, 
Office of the Chair, 1801 L Street, NW., Washington, DC 20507. Please 
reference to OMB Number ---- . We are very interested in your thoughts 
and suggestions about your experience in responding to the Equal 
Employment Opportunity Commission's National Contact Center Customer 
Satisfaction Survey. Your comments will be very useful to the 
Commission in making improvements in our National Contact Center.

    Dated: August 30, 2006.

    For the Commission.
Cari M. Dominguez,
Chair.
[FR Doc. E6-14813 Filed 9-6-06; 8:45 am]
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