[Federal Register Volume 71, Number 161 (Monday, August 21, 2006)]
[Notices]
[Page 48547]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-13750]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0278]


National Contact Center; Information Collection; National Contact 
Center Customer Evaluation Survey

AGENCY: Citizen Services and Communications, Federal Consumer 
Information Center, GSA.

ACTION: Notice of request for comments regarding a renewal to an 
existing OMB clearance.

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SUMMARY: Under the provisions of the Paperwork Reduction Act of 1995 
(44 U.S.C. Chapter 35), the General Services Administration has 
submitted to the Office of Management and Budget (OMB) a request to 
review and approve an extension of a currently approved information 
collection requirement regarding the National Contact Center Customer 
Evaluation Survey. This OMB clearance expires on September 30, 2006.
    Public comments are particularly invited on: Whether this 
collection of information is necessary and whether it will have 
practical utility; whether our estimate of the public burden of this 
collection of information is accurate, and based on valid assumptions 
and methodology; ways to enhance the quality, utility, and clarity of 
the information to be collected.

DATES: Submit comments on or before: September 20, 2006.

FOR FURTHER INFORMATION CONTACT: Tonya Beres, Federal Information 
Specialist, Office of Citizen Services and Communications, at telephone 
(202) 501-1803 or via e-mail to [email protected].

ADDRESSES: Submit comments regarding this burden estimate or any other 
aspect of this collection of information, including suggestions for 
reducing this burden to Ms. Hillary Jaffe, GSA Desk Officer, OMB, Room 
10236, NEOB, Washington, DC 20503, and a copy to the Regulatory 
Secretariat (VIR), General Services Administration, Room 4035, 1800 F 
Street, NW., Washington, DC 20405. Please cite OMB Control No. 3090-
0278, National Contact Center Customer Evaluation Survey, in all 
correspondence.

SUPPLEMENTARY INFORMATION:

A. Purpose

    This information collection will be used to assess the public's 
satisfaction with the National Contact Center service, to assist in 
increasing the efficiency in responding to the public's need for 
Federal information, and to assess the effectiveness of marketing 
efforts.

B. Annual Reporting Burden

    Respondents: 2,200.
    Responses Per Respondent: 1.
    Hours Per Response: .05 (3 minutes) for phone survey
    .06 (4 minutes) for e-mail survey.
    Total Burden Hours: 119
    OBTAINING COPIES OF PROPOSALS: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory Secretariat (VIR), 1800 F Street, NW., Room 
4035, Washington, DC 20405, telephone (202) 208-7312. Please cite OMB 
Control No. 3090-0278, National Contact Center Customer Evaluation 
Survey, in all correspondence.

    Dated: July 7, 2006.
Daryle M. Seckar,
Director, Office of Enterprise Infrastructure Operations.
[FR Doc. E6-13750 Filed 8-18-06; 8:45 am]
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