[Federal Register Volume 71, Number 124 (Wednesday, June 28, 2006)]
[Notices]
[Pages 36796-36797]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-9944]


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FEDERAL COMMUNICATIONS COMMISSION

[CG Docket No. 03-123; DA 06-1175]


Consumer & Governmental Affairs Bureau Reminds States and 
Telecommunications Relay Services (TRS) Providers That the Annual 
Summary of Consumer Complaints Concerning TRS is Due Monday, July 3, 
2006

AGENCY: Federal Communications Commission.

ACTION: Notice.

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SUMMARY: In this document, the Commission notifies the public, state 
Telecommunications Relay Services (TRS) programs, and interstate TRS 
providers that the annual consumer complaint log summaries are due. To 
assist the Commission in monitoring the service quality of TRS 
providers, the Commission requires state TRS programs and TRS providers 
that provide interstate TRS, interstate STS, interstate Spanish relay, 
interstate captioned telephone relay, VRS, and IP Relay to maintain and 
submit consumer complaints that allege violations of the federal TRS 
mandatory minimum standards. Complaint log summaries shall include, at 
a minimum, the number of complaints received that allege a violation of 
the federal TRS mandatory minimum standards, the date of the complaint, 
the nature of the complaint, the date of its resolution, and an 
explanation of the resolution.

DATES: State TRS programs and interstate TRS providers must file their 
annual consumer complaint log summary no later than July 3, 2006.

ADDRESSES: Federal Communications Commission, 445 12th Street, SW., 
Washington, DC 20554.

FOR FURTHER INFORMATION CONTACT: Pam Gregory, (202) 418-2498 (voice), 
(202) 418-1169 (TTY), or e-mail: [email protected].

SUPPLEMENTARY INFORMATION: This is a summary of the Commission's 
document, DA 06-1175, released May 31, 2006. This document notifies 
state TRS programs and interstate TRS providers that the annual 
complaint log summary for complaints received between June 1, 2005, and 
May 31, 2006, is due on Monday, July 3, 2006. All filings must 
reference CG Docket 03-123. States and interstate TRS providers who 
choose to submit by paper must submit an original and four copies of 
each filing on or before Monday, July 3, 2006. To expedite the 
processing of complaint log summaries, states and interstate TRS 
providers are encouraged

[[Page 36797]]

to submit an additional copy to Attn: Pam Gregory, Federal 
Communications Commission, Consumer & Governmental Affairs Bureau, 445 
12th Street, SW., Washington, DC 20554 or by e-mail at 
[email protected]. States and interstate TRS providers should also 
submit electronic disk copies of their complaint log summaries on a 
standard 3.5 inch diskette formatted in an IBM compatible format using 
Word 97 or compatible software. The diskette should be submitted in 
``read-only'' mode and must be clearly labeled with the State or 
interstate TRS provider name, the filing date and captioned ``Complaint 
Log Summary.''
    Filings can be sent by hand or messenger delivery, by electronic 
media, by commercial overnight courier, or by first-class or overnight 
U.S. Postal Service mail (although the Commission continues to 
experience delays in receiving U.S. Postal Service mail). The 
Commission's contractor will receive hand-delivered or messenger-
delivered paper filings or electronic media for the Commission's 
Secretary at 236 Massachusetts Avenue, NE., Suite 110, Washington, DC 
20002. The filing hours at this location are 8 a.m. to 7 p.m. All hand 
deliveries must be held together with rubber bands or fasteners. Any 
envelopes must be disposed of before entering the building. Commercial 
and electronic media sent by overnight mail (other than U.S. Postal 
Service Express Mail and Priority Mail) must be sent to 9300 East 
Hampton Drive, Capitol Heights, MD 20743. U.S. Postal Service first-
class mail, Express Mail, and Priority Mail should be addressed to 445 
12th Street, SW., Washington, DC 20554. All filings must be addressed 
to the Commission's Secretary, Marlene H. Dortch, Office of the 
Secretary, Federal Communications Commission, 445 12th Street, SW., 
Room TW-B204, Washington, DC 20554.
    The full text of document DA 06-1175 and copies of any subsequently 
filed documents in this matter will be available for public inspection 
and copying during regular business hours at the FCC Reference 
Information Center, Portals II, 445 12th Street, SW., Room CY-A257, 
Washington, DC 20554. Document DA 06-1175 and copies of subsequently 
filed documents in this matter may also be purchased from the 
Commission's duplicating contractor at Portals II, 445 12th Street, 
SW., Room CY-B402, Washington, DC 20554. Customers may contact the 
Commission's contractor at their Web site http://www.bcpiweb.com or 
call 1-800-378-3160.
    To request materials in accessible formats for people with 
disabilities (Braille, large print, electronic files, audio format), 
send an e-mail to [email protected] or call the Consumer & Governmental 
Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (TTY). 
Document DA 06-1175, can also be downloaded in Word or Portable 
Document Format (PDF) at: http://www.fcc.gov/cgb/dro.

Synopsis

    State TRS programs should report all complaints made to the state 
agency, as well as those made to the state's TRS provider. TRS 
providers that provide interstate TRS, interstate STS, interstate 
Spanish relay, interstate captioned telephone relay, VRS, and IP Relay 
are required to submit complaint log summaries. These logs are intended 
to provide an early warning system to the Commission of possible 
service quality problems.
    Additionally, this information allows the Commission to determine 
whether a state or interstate TRS provider has appropriately addressed 
consumer complaints and to spot national trends that may lend 
themselves to coordinated solutions. This information further enables 
states to learn how other states are resolving complaints.

Federal Communications Commission.
Jay Keithley,
Deputy Chief, Consumer & Governmental Affairs Bureau.
 [FR Doc. E6-9944 Filed 6-27-06; 8:45 am]
BILLING CODE 6712-01-P