[Federal Register Volume 71, Number 107 (Monday, June 5, 2006)]
[Notices]
[Pages 32356-32357]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-8679]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; NCCAM Customer Service Data 
Collection

    Summary: Under the provisions of section 3507(a)(1)(D) of the 
Paperwork Reduction Act of 1995, the National Center for Complementary 
and Alternative Medicine (NCCAM), the National Institutes of Health 
(NIH), will submit to the Office of Management and Budget (OMB) a 
request for review and approval of the information collection listed 
below. A notice of this proposed information collection was previously 
published in the Federal Register on February 22, 2006, pages 9135-
9136. To date, no public comments have been received. The purpose of 
this notice is to announce a final 30 days for public comment. NIH may 
not conduct or sponsor, and the respondent is not required to respond 
to, an information collection that has been extended, revised, or 
implemented on or after October 1, 1995, unless it displays a currently 
valid OMB control number.
    Proposed Collection: Title: NCCAM Customer Service Data Collection. 
Type of Information Collection Request: Renewal. Need and Use of 
Information Collection: NCCAM provides the public, patients, families, 
health care providers, complementary and alternative medicine (CAM) 
practitioners, and others with the latest scientifically based 
information on CAM and information about NCCAM's programs through a 
variety of channels, including its toll-free telephone information 
service and its quarterly newsletter. NCCAM wishes to continue to 
measure customer satisfaction with NCCAM telephone interactions and the 
NCCAM newsletter and to assess which audiences are being reached 
through these channels. This effort involves a telephone survey 
consisting of 10 questions, which 25 percent of all callers are asked 
to answer, for an annual total of approximately 1,210 respondents, and 
a newsletter survey consisting of 10 questions, which is sent to all 
U.S.-based print newsletter subscribers and which Web users have the 
option of completing when they exit the page where the latest issue of 
the newsletter is posted, for an annual total of approximately 839 
respondents. NCCAM uses the data collected from the surveys to help 
program staff measure the impact of their communication efforts, tailor 
services to the public and health care providers, measure service use 
among special populations, and assess the most effective media and 
messages to reach these audiences. Frequency of Response: Once for the 
telephone survey and periodically for the newsletter survey (to measure 
any changes in customer satisfaction). Affected Public: Individuals and 
households. Type of Respondents: For the telephone survey, patients, 
spouses/family/friends of patients, health care providers, physicians, 
CAM practitioners, or other individuals contacting the NCCAM 
Clearinghouse; for the newsletter survey, subscribers to the print 
NCCAM newsletter and visitors to the newsletter page on NCCAM's Web 
site. The annual reporting burden is as follows:

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                                                          Estimated number    Average burden    Estimated total
         Type of respondents           Estimated number   of responses per      hours per        annual burden
                                        of respondents       respondent          response       hours requested
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                                                Telephone survey
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Individuals or households...........              1,150                  1              0.075                 86
Physicians..........................                 12                  1              0.075                  1
CAM/health practitioners............                 48                  1              0.075                  4
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[[Page 32357]]

 
                                            Newsletter survey (print)
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Individuals or households...........                204                  1              0.050                 10
Physicians..........................                 27                  1              0.050                  2
CAM/health practitioners............                108                  1              0.050                  5
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                                           Newsletter survey (online)
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Individuals or households...........                300                  1              0.050                 15
Physicians..........................                 40                  1              0.050                  2
CAM/health practitioners............                160                  1              0.050                  8
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Annualized totals...................              2,049  .................  .................                133
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    The annualized cost to respondents is estimated at $1,770 for the 
telephone survey, $507 for the print newsletter survey, and $714 for 
the online newsletter survey. There are no Capital Costs to report. 
There are no Operating or Maintenance Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions; 
(3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) Ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed project or to obtain a copy of the data collection plans 
and instruments, contact: Christy Thomsen, Director, Office of 
Communications and Public Liaison, NCCAM, 31 Center Drive, Room 2B-11, 
Bethesda, MD 20892-2182; or fax your request to 301-402-4741; or e-mail 
[email protected]. Ms. Thomsen can be contacted by telephone at 
301-451-8876.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: May 30, 2006.
Christy Thomsen,
Director, Office of Communications and Public Liaison, National Center 
for Complementary and Alternative Medicine, National Institutes of 
Health.
[FR Doc. E6-8679 Filed 6-2-06; 8:45 am]
BILLING CODE 4140-01-P