[Federal Register Volume 71, Number 60 (Wednesday, March 29, 2006)]
[Notices]
[Pages 15769-15770]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E6-4535]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice.

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SUMMARY: NARA is giving public notice that the agency has submitted to 
OMB for approval the information collections described in this notice. 
The public is invited to comment on the proposed information collection 
pursuant to the Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted to OMB at the address below 
on or before April 28, 2006 to be assured of consideration.

ADDRESSES: Send comments to Desk Officer for NARA, Office of Management 
and Budget, New Executive Office Building, Washington, DC 20503; fax: 
202-395-5167.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Tamee Fechhelm at telephone number 301-837-1694 
or fax number 301-837-3213.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Pub. L. 104-13), NARA invites the general public and other 
Federal agencies to comment on proposed information collections. NARA 
published a notice of proposed collection for this information 
collection on January 4, 2006 (71 FR 369 and 370). No comments were 
received. NARA has submitted the described information collections to 
OMB for approval.
    In response to this notice, comments and suggestions should address 
one or more of the following points: (a) Whether the proposed 
information collections are necessary for the proper performance of the 
functions of NARA; (b) the accuracy of NARA's estimate of the burden of 
the proposed information collections; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including the use of information technology; and (e) whether small 
businesses are affected by these collections. In this notice, NARA is 
soliciting comments concerning the following information collections:
    1. Title: National Archives Public Research Facility Customer 
Satisfaction Survey.
    OMB number: 3095-00XX.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Individuals who visit the National Archives 
Research Facility in Washington, DC.
    Estimated number of respondents: 1,000.
    Estimated time per response: 10 minutes.
    Frequency of response: Once per respondent.
    Estimated total annual burden hours: 167 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this voluntary data collection is to (1) provide baseline data 
concerning the effectiveness of the National Archives Research Center's 
program which is aimed largely at genealogists and family historians, 
(2) measure customer satisfaction with the National Archives Research 
Center, and (3) identify additional opportunities for improving the 
customers' experience.
    2. Title: Forms Relating to Civilian Service Records.
    OMB number: 3095-0037.
    Agency form number: NA Forms 13022, 13064, 13068.
    Type of review: Regular.
    Affected public: Former Federal civilian employees, their 
authorized representatives, state and local governments, and 
businesses.
    Estimated number of respondents: 32,060.
    Estimated time per response: 5 Minutes.
    Frequency of response: On occasion, when individuals desire to 
acquire information from Federal civilian employee personnel or medical 
records.
    Estimated total annual burden hours: 2,671 hours.
    Abstract: In accordance with rules issued by the Office of 
Personnel Management, the National Personnel Records Center (NPRC) of 
the National Archives and Records Administration (NARA) administers 
Official Personnel Folders (OPF) and Employee Medical Folders (EMF) of 
former Federal civilian employees. When former Federal civilian 
employees and other authorized individuals request information from or 
copies of documents in OPF or EMF, they must provide in forms or in 
letters certain information about the employee and the nature of the 
request. The NA Form 13022, Returned Request Form, is used to request 
additional information about the former Federal employee. The NA Form 
13064, Reply to Request Involving Relief Agencies, is used to request 
additional information about the former relief agency employee. The NA 
Form 13068, Walk-In Request for OPM Records or Information, is used by 
members of the public, with proper authorization, to request a copy of 
a Personnel or Medical record.
    3. Title: National Personnel Records Center (NPRC) Survey of 
Customer Satisfaction.
    OMB number: 3095-0042.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Federal, state and local government agencies, 
veterans, and individuals who write the Military Personnel Records 
(MPR) facility for information from or copies of official military 
personnel files.
    Estimated number of respondents: 1,000.
    Estimated time per response: 10 minutes.
    Frequency of response: On occasion (when respondent writes to MPR 
requesting information from official military personnel files).
    Estimated total annual burden hours: 167 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this data collection is to provide MPR management with an ongoing

[[Page 15770]]

mechanism for monitoring customer satisfaction. In particular, the 
purpose of the proposed National Personnel Records Center (NPRC) Survey 
of Customer Satisfaction is to (1) determine customer satisfaction with 
MPR's reference service process, (2) identify areas within the 
reference service process for improvement, and (3) provide MPR 
management with customer feedback on the effectiveness of BPR 
initiatives designed to improve customer service as they are 
implemented. In addition to supporting the BPR effort, the proposed 
National Personnel Records Center (NPRC) Survey of Customer 
Satisfaction will help NARA in responding to performance planning and 
reporting requirements contained in the Government Performance and 
Results Act (GPRA).

    Dated: March 9, 2006.
Martha Morphy,
Acting Assistant Archivist for Information Services.
[FR Doc. E6-4535 Filed 3-28-06; 8:45 am]
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