[Federal Register Volume 71, Number 2 (Wednesday, January 4, 2006)]
[Notices]
[Pages 369-370]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E5-8235]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice.

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SUMMARY: NARA is giving public notice that the agency proposes to 
request use of one new information collection and an extension of two 
currently approved information collections. The new information 
collection is a voluntary survey of visitors to the National Archives 
Research Center in Washington, DC. The information will be used to 
determine how the various components of the new research facility 
affect visitors' level of satisfaction with the facility and the 
influences affecting why people visit. The information will support 
adjustments in our customer services that will improve the overall 
visitor experience. The first of two extensions of currently approved 
information collections is used when former Federal civilian employees 
and other authorized individuals request information from or copies of 
documents in Official Personnel Folders or Employee Medical Folders 
from the National Personnel Records Center (NPRC) of the National 
Archives and Records Administration (NARA). The second of two 
extensions of currently approved information collections is a survey of 
Customer Satisfaction at the National Personnel Records Center 
(Military Personnel Records [MPR] facility) of the National Archives 
and Records Administration. The public is invited to comment on the 
proposed information collection pursuant to the Paperwork Reduction Act 
of 1995.

DATES: Written comments must be received on or before March 6, 2006 to 
be assured of consideration.

ADDRESSES: Comments should be sent to: Paperwork Reduction Act Comments 
(NHP), Room 4400, National Archives and Records Administration, 8601 
Adelphi Rd, College Park, MD 20740-6001; faxed to 301-837-3213; or 
electronically mailed to [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Tamee Fechhelm at telephone number 301-837-1694 
or fax number 301-837-3213 or [email protected].

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Pub. L. 104-13), NARA invites the general public and other 
Federal agencies to comment on proposed information collections. The 
comments and suggestions should address one or more of the following 
points: (a) Whether the proposed information collection is necessary 
for the proper performance of the functions of NARA; (b) the accuracy 
of NARA's estimate of the burden of the proposed information 
collection; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) ways, including the use of 
information technology, to minimize the burden of the collection of 
information on respondents; and (e) whether small businesses are 
affected by this collection. The comments that are submitted will be 
summarized and included in the NARA request for Office of Management 
and Budget (OMB) approval. All comments will become a matter of public 
record. In this notice, NARA is soliciting comments concerning the 
following information collection:
    1. Title: National Archives Public Research Facility Customer 
Satisfaction Survey.
    OMB number: 3095-00XX.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Individuals who visit the National Archives 
Research Facility in Washington, DC.
    Estimated number of respondents: 1,000.
    Estimated time per response: 10 minutes.
    Frequency of response: Once per respondent.
    Estimated total annual burden hours: 167 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this voluntary data collection is to (1) provide baseline data 
concerning the effectiveness of the National Archives Research Center's 
program which is aimed largely at genealogists and family historians, 
(2) measure customer satisfaction with the National Archives Research 
Center, and (3) identify additional opportunities for improving the 
customers' experience.
    2. Title: Forms Relating to Civilian Service Records.
    OMB number: 3095-0037.
    Agency form number: NA Forms 13022, 13064, 13068.
    Type of review: Regular.
    Affected public: Former Federal civilian employees, their 
authorized representatives, state and local governments, and 
businesses.
    Estimated number of respondents: 32,060.
    Estimated time per response: 5 Minutes.
    Frequency of response: On occasion, when individuals desire to 
acquire information from Federal civilian employee personnel or medical 
records.
    Estimated total annual burden hours: 2,671 hours.
    Abstract: In accordance with rules issued by the Office of 
Personnel Management, the National Personnel Records Center (NPRC) of 
the National Archives and Records Administration (NARA) administers 
Official Personnel Folders (OPF) and Employee Medical Folders (EMF) of 
former Federal civilian employees. When former Federal civilian 
employees and other authorized individuals request information from or 
copies of documents in OPF or EMF, they must provide in forms or in 
letters certain information about the employee and the nature of the 
request. The NA Form 13022, Returned Request Form, is used to request 
additional information about the former Federal employee. The NA Form 
13064, Reply to Request Involving Relief Agencies, is used to request 
additional information about the former relief agency employee. The NA 
Form 13068, Walk-In Request for OPM Records or Information, is used by 
members of the public, with proper authorization, to request a copy of 
a Personnel or Medical record.

[[Page 370]]

    3. Title: National Personnel Records Center (NPRC) Survey of 
Customer Satisfaction.
    OMB number: 3095-0042.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Federal, state and local government agencies, 
veterans, and individuals who write the Military Personnel Records 
(MPR) facility for information from or copies of official military 
personnel files.
    Estimated number of respondents: 1,000.
    Estimated time per response: 10 minutes.
    Frequency of response: On occasion (when respondent writes to MPR 
requesting information from official military personnel files).
    Estimated total annual burden hours: 167 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this data collection is to initially support the business process 
reengineering (BPR) of the MPR reference service process and then 
provide MPR management with an ongoing mechanism for monitoring 
customer satisfaction. In particular, the purpose of the proposed 
National Personnel Records Center (NPRC) Survey of Customer 
Satisfaction is to (1) determine customer satisfaction with MPR's 
reference service process, (2) identify areas within the reference 
service process for improvement, and (3) provide MPR management with 
customer feedback on the effectiveness of BPR initiatives designed to 
improve customer service as they are implemented. In addition to 
supporting the BPR effort, the proposed National Personnel Records 
Center (NPRC) Survey of Customer Satisfaction will help NARA in 
responding to performance planning and reporting requirements contained 
in the Government Performance and Results Act (GPRA).

    Dated: December 21, 2005.
Martha Morphy,
Acting Assistant Archivist for Information Services.
[FR Doc. E5-8235 Filed 1-3-06; 8:45 am]
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