[Federal Register Volume 70, Number 225 (Wednesday, November 23, 2005)]
[Notices]
[Pages 70919-70920]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-23124]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995. An agency may not conduct or sponsor, and a respondent is not 
required to respond to, an information collection unless the 
information collection displays a currently valid OMB control number. 
The OCC is soliciting comment concerning its proposed information 
collection titled, ``Customer Complaint Form.'' The OCC also gives 
notice that it has sent the information collection to OMB for review 
and approval.

DATES: You should submit written comments by: December 23, 2005.

ADDRESSES: You should direct your comments to: Communications Division, 
Office of the Comptroller of the Currency, Public Information Room, 
Mailstop 1-5, Attention: 1557-NEW, 250 E Street, SW., Washington, DC 
20219. In addition, comments may be sent by fax to (202) 874-4448, or 
by electronic mail to [email protected]. You can inspect and 
photocopy the comments at the OCC's Public Information Room, 250 E 
Street, SW., Washington, DC 20219. You can make an appointment to 
inspect the comments by calling (202) 874-5043. Additionally, you 
should send a copy of your comments to OCC Desk Officer, 1557-NEW, by 
mail to U.S. Office of Management and Budget, 725, 17th Street, NW., 
10235, Washington, DC 20503, or by fax to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: You can request additional information 
or a copy of the collection from Mary Gottlieb, OCC Clearance Officer, 
or Camille Dixon, (202) 874-5090, Legislative and Regulatory Activities 
Division, Office of the Comptroller of the Currency, 250 E Street, SW., 
Washington, DC 20219.

SUPPLEMENTARY INFORMATION: On September 7, 2005, the OCC published in 
the Federal Register (70 FR 53274) a notice concerning the renewal of 
this information collection. The OCC received no public comments and is 
now submitting its request to OMB for approval.
    Title: Customer Complaint Form.
    OMB Number: 1557-NEW.
    Description: The customer complaint form was developed as a 
courtesy for those that contact the Office of the Comptroller of the 
Currency's Customer Assistance Group and wish to file a formal, written 
complaint. The form allows the consumer to focus its issues and provide 
a complete picture of their concerns, but is entirely voluntary. It is 
designed to prevent having to go back to the consumer for additional 
information, which delays the process. Completion of the form allows 
the Customer Assistance Group (CAG) to process the complaint more 
efficiently. The CAG will use the information to create a record of the 
consumer's contact, including capturing information that can be used to 
resolve the consumer's issues and provide a database of information 
that is incorporated into the OCC's supervisory process.
    Type of Review: New collection.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 2,149.
    Total Annual Responses: 2,149.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 142.
    All comments will become a matter of public record. Comments are 
invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility;
    (b) The accuracy of the agency's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or startup costs and costs of operation, 
maintenance, and purchase of services to provide information.


[[Page 70920]]


    Dated: November 15, 2005.
Stuart Feldstein,
Assistant Director, Legislative & Regulatory Activities Division.
[FR Doc. 05-23124 Filed 11-22-05; 8:45 am]
BILLING CODE 4810-33-P