[Federal Register Volume 70, Number 160 (Friday, August 19, 2005)]
[Notices]
[Pages 48772-48773]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-16424]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Proposed Information Collection Activity; Comment Request

    Title: National Clearinghouse on Child Abuse and Neglect 
Information (CAN) and National Adoption Information Clearinghouse 
(NAIC) Customer Satisfaction Evaluation Plan.
    Description: The National Clearinghouse on Child Abuse and Neglect 
Information (CAN) and the National Adoption Information Clearinghouse 
(NAIC), services of the Children's Bureau within ACF, were established 
in 1974 and 1986, respectively. Both are dedicated to the mission of 
connecting professionals and concerned citizens to information on 
programs, research, legislation, and statistics regarding the safety, 
permanency, and well-being of children and families.
    The Clearinghouses' main functions are identifying information 
needs, locating and acquiring information, creating information, 
organizing and storing information, disseminating information, and 
facilitating information exchange among professionals and concerned 
citizens. A number of vehicles are employed to accomplish these 
activities, including, but not limited to, Web site hosting, 
discussions with customers, and dissemination of publications (both 
print and electronic).
    The Clearinghouses' Customer Satisfaction Evaluation Plan was 
initiated in response to Executive Order 12862 issued on September 11, 
1993. The order calls for putting customers first and striving for a 
customer-driven government that matches or exceeds the best service 
available in the private sector. To that end, the Clearinghouses' 
Evaluation Plan was designed to better understand customers' needs and 
measure success in meeting those needs by obtaining input and feedback 
directly from customers. This feedback will be used to improve the 
quality of Clearinghouse products and services, in turn allowing 
limited resources to be targeted to improve those components that have 
the most impact on customer satisfaction. Information will be collected 
using close-ended electronic, telephone, paper and pencil, and in-
person administration methods.
    In addition to the above quantitative component of the evaluation 
plan, focus groups will be conducted with CAN and NAIC customers on a 
yearly basis to supplement the customer satisfaction surveys with a 
qualitative component.
    Respondents: General customers are those who interact with the 
Clearinghouses via Web, e-mail, and telephone. Targeted customers are 
those to which selected services are delivered, such as subscribers to 
Children's Bureau Express (an online digest), recipients of

[[Page 48773]]

selected publications, and focus group participants.

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                       Number of       Number of responses  Average burden hours   Total burden
           Instrument                 respondents        per  respondent        per response           hours
----------------------------------------------------------------------------------------------------------------
Core Survey plus one of the       1,498..............  11 items on average  .29 minutes.........              80
 following modules: Professional/                       (core and module
 Student; Web Site; Marketing;                          surveys vary
 Personal Customer.                                     between 10 and 12
                                                        responses).
Children's Bureau Express Survey  1,000..............  12 items...........  .29 minutes.........              58
Selected Publications Survey....  Up to 250 annually   9 items............  .29 minutes.........              11
                                   (50 surveys per
                                   publication for 5
                                   publications).
Needs Assessment Focus Groups...  7 on average         4 focus groups per   60 minutes per Focus              28
                                   (between 5 and 9)    year.                Group.
                                   per Focus Group.
                                 ----------------------
    Estimated Total Annual        ...................  ...................  ....................             177
     Burden Hours.
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    In compliance with the requirements of Section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995, the Administration for Children and 
Families is soliciting public comment on the specific aspects of the 
information collection described above. Copies of the proposed 
collection of information can be obtained and comments may be forwarded 
by writing to the Administration for Children and Families, Office of 
Administration, Office of Information Services, 370 L'Enfant Promenade, 
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. E-mail 
address: grjohnson@acf. hhs.gov. All requests should be identified by 
the title of the information collection.
    The Department specifically requests comments on: (a) Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (c) the quality, utility, and clarity of the information 
to be collected; and (d) ways to minimize the burden of the collection 
of information on respondents, including through the use of automated 
collection techniques or other forms of information technology. 
Consideration will be given to comments and suggestions submitted 
within 60 days of this publication.

    Dated: August 15, 2005.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 05-16424 Filed 8-18-05; 8:45 am]
BILLING CODE 4184-01-M