[Federal Register Volume 70, Number 139 (Thursday, July 21, 2005)]
[Notices]
[Pages 42065-42066]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-14369]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[60Day-05-05CO]


Proposed Data Collections Submitted for Public Comment and 
Recommendations

    In compliance with the requirement of section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995 for opportunity for public comment on 
proposed data collection projects, the Centers for Disease Control and 
Prevention (CDC) will publish periodic summaries of proposed projects. 
To request more information on the proposed projects or to obtain a 
copy of the data collection plans and instruments, call 404-371-5983 
and send comments to Seleda Perryman, CDC Assistant Reports Clearance 
Officer, 1600 Clifton Road, MS-D74, Atlanta, GA 30333 or send an e-mail 
to [email protected].
    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Written comments should be received 
within 60 days of this notice.

Proposed Project

    The Centers for Disease Control and Prevention's Consumer Response 
Services Center (CDC-INFO) Evaluation--New--National Center for Health 
Marketing (NCHM), Centers for Disease Control and Prevention (CDC).

Background and Brief Description

    CDC is launching an integrated ``one face to the public'' approach 
across all communication channels to handle inquiries concerning a 
broad spectrum of public health topics. The overall objective is to 
ensure consistent, timely, reliable health information for 
dissemination to a variety of consumers (public, health professionals, 
researchers, etc.) and to address variations in inquiry volumes related 
to public health emergencies, news events, and dynamic, shifting public 
health priorities. The CDC has integrated over 40 hotlines into one 
Consumer Response Services Center--CDC-INFO. CDC-INFO has an 
exceptionally wide scope because content currently divided between over 
40 hotlines handling nearly 2,000,000 telephone contacts annually will 
be consolidated under CDC-INFO. All CDC hotlines will be consolidated 
in one center beginning in February 2005, with all CDC program areas 
transitioning into CDC-INFO through a phased approach during the next 
three years. CDC-INFO itself will be operational for at least the next 
seven years.
    The primary objectives of the national evaluation are to (1) 
Proactively evaluate customer interactions and service effectiveness by 
employing assessment measures and data collection mechanisms to support 
performance management, gathering insights and understandings for 
improving service levels, and implementing effective measures to meet 
customer satisfaction goals; (2) develop an ongoing understanding of 
customer requirements and satisfaction trends to achieve best of 
practice quality standards and to provide qualitative assessments, 
quantitative data, and cost factors to drive improvement and reinforce 
operational objectives; (3) measure CDC-INFO contractor service 
performance to assist in determining whether performance incentives 
have been achieved; and (4) to collect data in order to address public 
concern and response to emergencies, outbreaks, and media events.
    Sample size, respondent burden, and intrusiveness have been 
minimized to be consistent with national evaluation objectives. 
Procedures will be employed to safeguard the privacy and 
confidentiality of participants. Pilot tests assisted in controlling 
burden and ensuring the user-relevance of questions. The following 
table shows the estimated annualized burden for data collection. There 
are no respondent costs other than the amount of time required to 
respond to the survey.

                                       Estimate of Annualized Burden Table
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                                                                                      Average
                                                     Number of      Responses /       burden/     Average annual
           Data collection instrument               respondents     respondent     response  (in   burden hours
                                                                                       hrs)
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Satisfaction survey (callers)...................          35,000               1            3/60           1,750
Satisfaction survey (e-mail inquiries)..........             336               1            3/60              17
Follow up survey................................           7,000               1            7/60             817
Key informant survey............................           5,000               1            7/60             583
Postcard survey.................................           5,000               1            1/60              83
Special event survey............................          35,000               1            5/60           2,917

[[Page 42066]]

 
Emergency response survey.......................          35,000               1            5/60           2,917
                                                 -----------------
    Total Burden Hours..........................  ..............  ..............  ..............           9,084
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    Dated: July 15, 2005.
Joan F. Karr,
Acting Reports Clearance Officer, Centers for Disease Control and 
Prevention.
[FR Doc. 05-14369 Filed 7-20-05; 8:45 am]
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