[Federal Register Volume 70, Number 139 (Thursday, July 21, 2005)]
[Notices]
[Page 42026]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-14324]



[[Page 42026]]

-----------------------------------------------------------------------

DEPARTMENT OF COMMERCE


Submission for OMB Review; Comment Request

    DOC has submitted to the Office of Management and Budget (OMB) for 
clearance the following proposal for collection of information under 
the provisions of the Paperwork Reduction Act of 1995, Public Law 104-
13 (44 U.S.C. 3506 (c)(2)(A)).
    Bureau: International Trade Administration.
    Title: Outside Assessment of DOC Compliance Program.
    Agency Form Number: ITA-xxxx.
    OMB Number: 0625-xxxx.
    Type of Request: Regular Submission.
    Burden: 110.5 hours.
    Number of Respondents: 274.
    Avg. Hours Per Response: 2 hours for focus group participants and 
15 minutes for survey respondents.
    Needs and Uses: In 2003, the Department of Commerce's (DOC's) 
International Trade Administration (ITA) conducted a bureau-wide 
Customer Satisfaction Survey covering all ITA program units, related to 
the citizen-centered objectives of the President's Management Agenda.
    The results were used to set a baseline for performance metric 
reporting and tracking and to better understand the customer base it 
serves. ITA's Market Access and Compliance (MAC) program survey report 
identified gaps between a high level of customer awareness yet low 
customer use of fair trade and market access services. Findings also 
indicated that a substantial customer base is unaware of the specific 
services that the DOC Compliance Program offers.
    In response to the survey findings, MAC is undertaking an outside 
customer service analysis to find out in more specific terms and 
greater detail, what MAC's Trade Compliance Center's (TCC's) customers' 
expectations are. The purpose of this outside assessment is to obtain 
customer and potential customer views regarding the DOC Compliance 
Program to determine:
     If the TCC offers the right set of services to assist U.S. 
exporters to overcome foreign trade barriers;
     If MAC is aware of exporter needs;
     If the right MAC programs are in place to meet identified 
needs; and
     If MAC services are properly promoted to maximize 
efficiency and effectiveness.
    An enhanced customer satisfaction program or other service 
improvements might result from this data collection initiative.
    Affected Public: U.S. Exporters and their Business Representatives, 
categorized as either active customers, prospective customers, or 
untapped customers.
    Frequency: One time.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: David Rostker, (202) 395-7340.
    Copies of the above information collection proposal can be obtained 
by calling or writing Diana Hynek, Departmental Paperwork Clearance 
Officer, (202) 482-0266, Department of Commerce, Room 6612, 14th and 
Constitution, NW., Washington, DC 20230. E-mail: [email protected].
    Written comments and recommendations for the proposed information 
collection should be sent via e-mail to David Rostker, OMB Desk 
Officer, [email protected] or fax (202) 395-7285, within 30 
days of publication of this Federal Register notice.

    Dated: July 15, 2005.
Madeleine Clayton,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 05-14324 Filed 7-20-05; 8:45 am]
BILLING CODE 3510-DA-P