[Federal Register Volume 70, Number 117 (Monday, June 20, 2005)]
[Notices]
[Pages 35394-35395]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-12032]


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DEPARTMENT OF COMMERCE

National Institute of Standards and Technology


Proposed Information Collection; Comment Request; NIST Three-Year 
Generic Request for Customer Service-Related Data Collections

ACTION: Notice.

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SUMMARY: The Department of Commerce (DOC), as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to comment on the continuing and 
proposed information collection, as required by the Paperwork Reduction 
Act of 1995, Pub. L. 104-13 (44 U.S.C. 3506(c)(2)(A)).

DATES: Written comments must be submitted on or before August 19, 2005.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th 
and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet 
at [email protected]).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
a copy of the collection instrument and instructions should be directed 
to Ami Carbaugh, Management Analyst, NIST, 301-975-4064 or via e-mail 
to [email protected].

SUPPLEMENTARY INFORMATION:

I. Abstract

    In accordance with Executive Order 12862, the National Institute of 
Standards and Technology (NIST), a non-regulatory agency of the 
Department of Commerce, proposes to conduct a number of surveys, both 
quantitative and qualitative.
    The surveys will be designed to determine the type and quality of 
the products, services, and information our key customers want and 
expect, as well as their satisfaction with and awareness of existing 
products, services, and information. In addition, NIST proposes other 
customer service satisfaction data collections that include, but may 
not be limited to focus groups, reply cards that accompany product 
distributions, and web-based surveys and dialog boxes that offer 
customers the opportunity to express their level of satisfaction with 
NIST products, services, and information and for ongoing dialogue with 
NIST. NIST will limit its inquiries to data collections that solicit 
strictly voluntary options and will not collect information that is 
required or regulated. No assurances of confidentiality will be given. 
However, it will be completely optional for survey participants to 
provide their name or affiliation information if they wish to provide 
comments for which they elect to receive a response. In addition, NIST 
will not have electronic tracking and will not set cookies for web-
based customer responses.

II. Method of Collection

    NIST will collect this information by electronic means, as well as 
by mail, fax, telephone, and person-to-person interaction.

III. Data

    OMB Number: 0693-0031.
    Form Numbers: None.
    Type of Review: Regular submission.
    Affected Public: Business or for-profit organizations, individuals 
or households, not-for-profit institutions.

[[Page 35395]]

    Estimated Number of Respondents: 12,000.
    Estimated Time Per Response: Less than 2 minutes for a response 
card, and 2 hours for focus group participation. The average estimated 
response time is expected to be less than 30 minutes.
    Estimated Total Annual Respondent Burden Hours: 3,022.
    Estimated Total Annual Respondent Cost Burden: $0.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information will have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, e.g., the use of automated 
collection techniques or other forms of information technology.
    Comments submitted in response to this notice will be summarized or 
included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: June 14, 2005.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 05-12032 Filed 6-17-05; 8:45 am]
BILLING CODE 3510-13-P