[Federal Register Volume 70, Number 95 (Wednesday, May 18, 2005)]
[Notices]
[Page 28553]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-9895]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Reports, Forms, and Recordkeeping Requirements: Agency 
Information Collection Activity Under OMB Review; TSA Customer Comment 
Card

AGENCY: Transportation Security Administration (TSA), DHS.

ACTION: Notice.

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SUMMARY: This notice announces that TSA has forwarded the Information 
Collection Request (ICR) abstracted below to the Office of Management 
and Budget (OMB) for review and clearance of an extension of a 
currently approved collection under the Paperwork Reduction Act. The 
ICR describes the nature of the information collection and its expected 
burden. TSA published a Federal Register notice, with a 60-day comment 
period soliciting comments, of the following collection of information 
on March 8, 2005, 70 FR 11255.

DATES: Send your comments by June 17, 2005. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Comments may be faxed to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: DHS-TSA 
Desk Officer, at (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Katrina Wawer, Information Collection 
Specialist, Office of Transportation Security Policy, TSA-9, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 22202-4220; telephone (571) 227-1995; facsimile (571) 
227-2594.

SUPPLEMENTARY INFORMATION:

Transportation Security Administration (TSA)

    Title: Customer Comment Card.
    Type of Request: Extension of a currently approved collection.
    OMB Control Number: 1652-0030.
    Forms(s): TSA Customer Comment Card.
    Affected Public: Airport passengers.
    Abstract: This information collection established a voluntary 
program for airport passengers to provide feedback to TSA regarding 
their experiences with TSA security procedures. The collection allows 
TSA to determine and respond to customer concerns about security 
procedures and policies. TSA intends to continue to make available to 
airports a Customer Comment Card, which will collect feedback and, if 
the passenger desires, contact information so that TSA staff can 
respond to the passenger's comment. For passengers who deposit their 
cards in the designated drop-boxes, TSA airport staff will collect the 
cards, categorize comments, enter the results into an online system for 
reporting, and respond to passengers as necessary. Passengers also have 
the option to mail the cards directly to TSA. TSA also will continue to 
provide the TSA Contact Center for passengers to make comments 
independently of airport involvement. The TSA is requesting an 
extension so that it can continue to immediately collect and respond in 
a timely manner to comprehensive feedback, which serves as critical 
input when the TSA must modify its screening procedures.
    Number of Respondents: 1,783,800.
    Estimated Annual Burden Hours: An estimated 150,880 hours.
    TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.

    Issued in Arlington, Virginia, on May 12, 2005.
Lisa S. Dean,
Privacy Officer.
[FR Doc. 05-9895 Filed 5-17-05; 8:45 am]
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