[Federal Register Volume 70, Number 44 (Tuesday, March 8, 2005)]
[Notices]
[Page 11255]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-4402]



[[Page 11255]]

-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Notice of Intent To Request Renewal From the Office of Management 
and Budget (OMB) of a Current Public Collection of Information; TSA 
Customer Comment Card

AGENCY: Transportation Security Administration (TSA), DHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: TSA invites public comment on currently approved information 
collection requirement abstracted below that will be submitted to OMB 
for renewal in compliance with the Paperwork Reduction Act.

DATES: Send your comments by May 9, 2005.

ADDRESSES: Comments may be mailed or delivered to Katrina Wawer, 
Information Collection Specialist, Office of Transportation Security 
Policy, TSA-9, Transportation Security Administration, 601 South 12th 
Street, Arlington, VA 22202-4220.

FOR FURTHER INFORMATION CONTACT: Ms. Wawer at the above address or by 
telephone (571) 227-1995 or facsimile (571) 227-2594.

SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction 
Act of 1995, (44 U.S.C. 3501 et seq.), an agency may not conduct or 
sponsor, and a person is not required to respond to a collection of 
information, unless it displays a valid OMB control number. Therefore, 
in preparation for submission to renew clearance of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.
    1652-0030; TSA Customer Comment Card. This collection continues a 
voluntary program for airport passengers to provide feedback to the TSA 
regarding their experiences with TSA security procedures. This 
collection of information allows the TSA to determine customer concerns 
about security procedures and policies. TSA published a notice 
requesting emergency clearance from OMB (02/10/05; 70 FR 7115) and 
received emergency approval (OMB Control No. 1652-0030) for a three-
month collection that expires on 5/31/05.
    TSA will make available to airports a Customer Comment Card, which 
will collect feedback and, if the passenger desires, contact 
information so that TSA staff can respond to the passenger's comment. 
For passengers who deposit their cards in the designated drop-boxes, 
TSA airport staff will collect the cards, categorize comments, enter 
the results into an online system for reporting, and respond to 
passengers as necessary. Passengers also have the option to mail the 
cards directly to TSA. The TSA Contact Center will continue to be 
available for passengers to make comments independently of airport 
involvement. The TSA Contact Center is available by accessing the TSA 
Customer Service section of the ``Travelers and Consumers'' link on our 
Web site at http://www.tsa.gov/public/; by telephone toll-free at 1-
866-289-9673; or by E-mailing us at [email protected].
    TSA estimates the number of respondents to be 1,783,800, with an 
estimated annual burden hours of 150,880 hours.

    Issued in Arlington, Virginia, on March 3, 2005.
Lisa S. Dean,
Privacy Officer.
[FR Doc. 05-4402 Filed 3-7-05; 8:45 am]
BILLING CODE 4910-62-P