[Federal Register Volume 70, Number 27 (Thursday, February 10, 2005)]
[Notices]
[Pages 7115-7116]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-2631]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Reports, Forms, and Record Keeping Requirements: Agency 
Information Collection Activity Under OMB Review; TSA Customer Comment 
Card

AGENCY: Transportation Security Administration (TSA), DHS.

ACTION: Notice of emergency clearance request.

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SUMMARY: The U.S. Department of Homeland Security, Transportation 
Security Administration, has submitted a request for emergency 
processing of a new public information collection to the Office of 
Management and Budget (OMB) for review and clearance under the 
Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. 35). This 
notice announces that the Information Collection Request (ICR) 
abstracted below has been forwarded to OMB for review and comment. The 
ICR describes the nature of the information collection and its expected 
burden.

DATES: Send your comments by March 14, 2005. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Comments may be faxed to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: DHS-TSA 
Desk Officer, at (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Katrina Wawer, Information Collection 
Specialist, Office of Transportation Security Policy, TSA-9, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 22202-4220; telephone (571) 227-1995; facsimile (571) 
227-2594.

SUPPLEMENTARY INFORMATION:

Transportation Security Administration (TSA)

    Title: Customer Comment Card.
    Type of Request: Emergency processing request of new collection.
    OMB Control Number: Not yet assigned.
    Forms(s): TSA Customer Comment Card.
    Affected Public: Airport passengers.
    Abstract: This collection establishes a voluntary program for 
airport passengers to provide feedback to the TSA regarding their 
experiences with TSA security procedures. The collection of information 
allows the TSA to determine customer concerns about security procedures 
and policies. TSA intends to make available to airports a Customer 
Comment Card, which will collect feedback and, if the passenger 
desires, contact information so that TSA staff can respond to the 
passenger's comment. For passengers who deposit their cards in the 
designated drop-boxes, TSA airport staff will collect the cards, 
categorize comments, enter the results into an online system for 
reporting, and respond to passengers as necessary. Passengers also have 
the option to mail the cards directly to TSA. TSA also will continue to 
provide the TSA Contact Center for passengers to make comments 
independently of airport involvement. The TSA is requesting emergency 
clearance so that it can immediately collect and respond in a timely 
manner to comprehensive

[[Page 7116]]

feedback, which serves as critical input when the TSA must modify its 
screening procedures.
    Number of Respondents: 1,783,800.
    Estimated Annual Burden Hours: An estimated 150,880 hours.
    TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.

    Issued in Arlington, Virginia, on February 7, 2005.
Lisa S. Dean,
Privacy Officer.
[FR Doc. 05-2631 Filed 2-9-05; 8:45 am]
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