[Federal Register Volume 70, Number 27 (Thursday, February 10, 2005)]
[Notices]
[Pages 7083-7084]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-2572]


-----------------------------------------------------------------------

DEPARTMENT OF COMMERCE

Patent and Trademark Office


Submission for OMB Review; Comment Request

    The United States Patent and Trademark Office (USPTO) has submitted 
to the Office of Management and Budget (OMB) for clearance the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Agency: United States Patent and Trademark Office (USPTO).
    Title: Patent Customer Transactional Survey.
    Form Number(s): None. The Patent Customer Transactional Survey does 
not have a USPTO form number assigned to it. When they survey is 
approved, it will carry the OMB Control Number and the date on which 
OMB's approval of the information collection expires.
    Agency Approval Number: 0651-00XX.
    Type of Request: New collection.
    Burden: 192 hours.
    Number of Respondents: 2,400 responses.
    Avg. Hours Per Response: 5 minutes. The USPTO estimates that it 
takes an average of 5 minutes (0.08 hours) to complete the survey, 
whether it is mailed to the USPTO or completed online. This includes 
the time to gather the necessary information, respond to the survey, 
and submit it to the USPTO.
    Needs and Uses: The USPTO developed the Patent Customer 
Transactional Survey to obtain additional data concerning customer 
satisfaction in three key areas: the legal positions of the examiners, 
the search functions of the various Automated Information Systems, and 
problem resolution at the USPTO. During previous surveys, the USPTO 
determined that these areas are key drivers of overall customer 
satisfaction. The USPTO developed this survey to fulfill a key quality 
initiative in the USPTO's 21st Century Strategic Plan and to gather 
feedback from the applicant about their satisfaction with how the 
agency prosecuted their patent application. The USPTO plans to use this 
data in the development of efficient and cost-effective customer 
satisfaction improvement strategies and in reporting the agency's 
performance standards. This voluntary survey is primarily a mail 
survey, although respondents will be able to respond through the 
Internet using a web-based version of this survey.
    Affected Public: Individuals or households; business or other for-
profit; and not-for-profit institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: David Rostker, (202) 395-3897.
    Copies of the above information collection proposal can be obtained 
by any of the following methods:
     E-mail: [email protected]. Include ``0651-00XX Patent 
Customer Transactional Survey copy request'' in the subject line of the 
message.
     Fax: 571-273-0112, marked to the attention of Susan Brown.
     Mail: Susan K. Brown, Records Officer, Office of the Chief 
Information

[[Page 7084]]

Officer, Office of Data Architecture and Services, Data Administration 
Division, U.S. Patent and Trademark Office, PO Box 1450, Alexandria, VA 
22313-1450.
    Written comments and recommendations for the proposed information 
collection should be sent on or before March 14, 2005 to David Rostker, 
OMB Desk Officer, Room 10202, New Executive Office Building, 725 17th 
Street NW., Washington, DC 20503.

    Dated: February 3, 2005.
Susan K. Brown,
Records Officer, USPTO, Office of Data Architecture and Services, Data 
Administration Division.
[FR Doc. 05-2572 Filed 2-9-05; 8:45 am]
BILLING CODE 3510-16-P