[Federal Register Volume 70, Number 2 (Tuesday, January 4, 2005)]
[Notices]
[Pages 343-354]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-18]


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DEPARTMENT OF ENERGY

Federal Energy Regulatory Commission

[Docket No. EL05-24-000]


Survey on Operator Training Practices; Order Requiring Response 
to Survey on Operator Training Practices by Control Area Operators and 
Transmission Providers

December 27, 2004.
Before Commissioners: Pat Wood, III, Chairman; Nora Mead Brownell, 
Joseph T. Kelliher, and Suedeen G. Kelly.

    1. In this order, pursuant to section 311 of the Federal Power Act 
(FPA),\1\

[[Page 344]]

the Commission directs specified control area operators and 
transmission providers,\2\ whether or not they are otherwise subject to 
the Commission's jurisdiction as a public utility, to complete a survey 
on their operator training practices.\3\ This order implements the 
findings and recommendations set forth in the U.S.-Canada Power System 
Outage Task Force's (Task Force) Final Report on the August 14, 2003 
Blackout in the United States and Canada (Blackout Report) \4\ and 
benefits customers because better understanding of operator training 
practices will help to support improvements to overall grid 
reliability.
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    \1\ 16 U.S.C. 825j (2000). Section 311 of the FPA authorizes the 
Commission to conduct investigations in order to secure information 
necessary or appropriate as a basis for recommending legislation. 
Section 311 makes clear that the Commission's authority in 
conducting such investigations extends to entities otherwise not 
subject to the Commission's jurisdiction ``including the generation, 
transmission, distribution and sale of electric energy by any 
agency, authority or instrumentality of the United States, or of any 
State or municipality* * *.'' ``The Commission shall report to 
Congress the results of investigations made under authority of this 
section.'' 16 U.S.C. 825j.
    \2\ A list of survey respondents appears in Appendix A to this 
order. The Commission has hired a contractor to conduct this survey. 
The contractor will contact all survey respondents with instructions 
on how to complete the survey.
    \3\ A copy of this survey is found in Appendix B to this order 
and at http://www.ferc.gov/industries/electric/indus-act/reliability/2004-sys-op-survey.pdf.
    \4\ The Blackout Report, which was made public on April 5, 2004, 
is available on the Commission's Web site at http://www.ferc.gov/cust-protect/moi/blackout.asp.
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    2. The Task Force found operator performance was one of the root 
causes of the August 14, 2003 blackout. According to the Blackout 
Report, deficiencies in operator performance that contributed to the 
blackout included lack of situational awareness, failure of personnel 
to declare an emergency, and failure to take appropriate action to 
ensure that the bulk electric system remained in a secure and reliable 
state. Participation in the operator training survey is required by 
this order because it will provide the Commission with valuable 
information regarding operator training problems that could prevent 
line outages or improve grid reliability so that we can report to 
Congress on actions that could be taken to reduce the potential of 
operator-caused problems.
    3.The Commission strongly supports legislative reform to provide a 
clear federal framework for developing and enforcing mandatory 
reliability rules. The information collected from the reporting 
requirement herein will be reflected in a Commission report to Congress 
on legislation concerning the reliability of the nation's interstate 
bulk electric systems, consistent with section 311 of the FPA.

Background

    4. On August 14, 2003, an electric power blackout occurred over 
large portions of the Northeast and Midwest United States and Ontario, 
Canada. The blackout lasted up to two days in some areas of the United 
States and longer in some areas of Canada. It affected an area with 
over 50 million people and 61,800 megawatts of electric load. In the 
wake of the blackout, the Task Force was created to study the causes of 
the blackout and possible solutions to avoid such future blackouts. On 
April 5, 2004, the Task Force made publicly available the Blackout 
Report, which described the blackout investigation findings and 
identified the causes of the blackout and made recommendations to 
minimize the future occurrences of large-scale blackouts.
    5. The Task Force identified FirstEnergy Corporation's 
(FirstEnergy) inadequate situational awareness, that is, its failure to 
recognize or understand the deteriorating condition of its system, as 
one of the four primary causes of the August 14, 2003 blackout.\5\ It 
explained that FirstEnergy's operations personnel were not adequately 
trained to maintain reliable operation under emergency conditions.\6\ 
In addition, the Task Force stated that significant training above the 
standards set by NERC is needed to perform system operation and 
management functions.\7\
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    \5\ Blackout Report at 19. The other primary causes identified 
by the Task Force were inadequate system understanding by 
FirstEnergy and the East Central Area Reliability Coordination 
Agreement (ECAR), a North American Electric Reliability Council 
(NERC) Regional Reliability Council, failure to adequately manage 
tree growth in transmission rights-of-way, and failure of the 
interconnected grid's reliability organizations to provide effective 
diagnostic support. Id. at 17-20.
    \6\ Id. at 19.
    \7\ Id. at 20.
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    6. The Blackout Report also compared the August 2003 blackout with 
seven previous major outages and concluded that inadequate training of 
operating personnel was a common factor among major outages.\8\ The 
Task Force concluded that ``operating procedures were necessary but not 
sufficient to deal with severe power system disturbances in several of 
the events [leading to the blackouts].'' \9\ It also noted that 
investigation reports from previous major outages recommended enhanced 
procedures and training for operating personnel.\10\
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    \8\ Id. at 107.
    \9\ Id. at 110.
    \10\ Id.
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    7. Responding to the blackout and the blackout investigation, on 
February 10, 2004, the NERC Board of Trustees approved recommendations 
to take steps to improve the reliability of the bulk electric system, 
including a recommendation to improve operator and reliability 
coordinator training.\11\ This recommendation directed that all 
reliability coordinators, control areas, and transmission operators 
provide at least five days per year of training and drills in system 
emergencies using realistic simulations. This training was to be 
completed by June 30, 2004. On October 3, 2004, NERC issued an update 
on status of emergency training across the NERC regions.\12\ NERC's 
assessment indicated that all operating entities in three regions met 
the requirements of the recommendation; all reliability coordinators, 
in all regions, met the required training; 70 percent of all control 
areas met the requirement; and 89 percent of all individual operators 
had completed the training requirements, based upon available data 
provided by seven of the ten regional reliability councils.
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    \11\ See Recommendation 6. The text of the February 10, 2004 
document is available on NERC's Web site, http://www.nerc.com.
    \12\ See Status Report on Recommendation 6a at ftp://www.nerc.com/pub/sys/all_updl/docs/blackout/Recommendation_6a.pdf
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    8. The Final Blackout Report's Recommendation No. 19 supported 
NERC's near-term training requirements. In addition, the Task Force 
made several recommendations to improve both near-term and long-term 
training requirements. An essential element to this recommendation 
includes commissioning an advisory report by an independent panel to 
address a wide range of issues concerning reliability training programs 
and certification requirements. The Task Force concluded that the 
report should be delivered by March 31, 2005 and that the Commission 
and Canadian authorities, in consultation with NERC and others, 
``should evaluate the report and consider its findings in setting 
minimum training and certification requirements for control areas and 
reliability.'' \13\
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    \13\ Blackout Report at 157.
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Discussion

    9. The Blackout Report indicates that inadequate power system 
operator training was a major cause of the August 14, 2003 blackout. 
Further, the Task Force's analysis of seven other major outages 
identified operator training as a contributing factor to such outages. 
It is clear from these reports that a higher standard of training for 
those that operate the transmission grid is needed to minimize the risk 
of regional power outages and ensure the uninterrupted flow of 
electricity in the nation's

[[Page 345]]

interconnected bulk electric systems. As noted above, NERC requested 
that all reliability coordinators, control areas, and transmission 
operators provide at least five days of training and drills in system 
emergencies using realistic simulations to be completed by June 30, 
2004. Although this is a useful step to promote near-term reliability, 
the Task Force recommended that, in order to improve long-term training 
and certification requirements, an advisory report by an independent 
panel should address a wide range of issues concerning reliability 
training programs and certification requirements.
    10. The Commission has hired a consultant to examine operator 
training practices. The consultant has prepared the attached survey, 
which will be submitted to power system operators, as a part of the 
Commission's effort to determine the breadth of training practices 
across the industry, identify best practices, and evaluate minimum 
requirements for an effective operator training program. The Commission 
will analyze the data and provide a timely report to Congress on the 
need for legislation to ensure the reliability of the U.S. bulk power 
system. Accordingly, pursuant to section 311 of the FPA, the Commission 
is requiring that specified control areas and transmission providers, 
as specified in Appendix A, (whether or not they are otherwise subject 
to the Commission's jurisdiction as public utilities) submit the 
information requested in the survey contained in Appendix B to this 
order.\14\
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    \14\ OMB Control Number 1902-0209; expiration date June 30, 
2005.
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    11. Respondents must submit the report by January 31, 2005 to the 
Commission.

Document Availability

    12. In addition to publishing the full text of this document in the 
Federal Register, the Commission provides all interested persons an 
opportunity to view and/or print the contents of this document via the 
Internet through the Commission's Home Page (http://www.ferc.gov ) and 
in the Commission's Public Reference Room during normal business hours 
(8:30 a.m. to 5 p.m. Eastern time) at 888 First Street, NE., Room 2A, 
Washington DC 20426.
    13. From the Commission's Home Page on the Internet, this 
information is available using the eLibrary link. The full text of this 
document is available on eLibrary in PDF and Microsoft Word format for 
viewing, printing, and/or downloading. To access this document in 
eLibrary, type the docket number excluding the last three digits of 
this document in the docket number field.
    14. User assistance is available for eLibrary and the Commission's 
Web site during normal business hours at [email protected] or 
by calling (866) 208-3676 or for TTY, contact (202) 502-8659.
    The Commission orders:
    (A) The specified control area operators and transmission 
providers, whether or not they are otherwise subject to the 
Commission's jurisdiction as public utilities, are directed to submit 
to the Commission, by January 31, 2005, a completed survey of their 
operator training practices, as discussed in the body of this order.
    (B) The Secretary shall promptly publish a copy of this order in 
the Federal Register.

    By the Commission.
Linda Mitry,
Deputy Secretary.

Appendix A--Control Areas and Transmission Providers

Alabama Electric Cooperative Corp.
Alabama Power Company
Allegheny Electric Cooperative, Inc.
Allegheny Power
American Electric Power Service Corp.
American Municipal Electric Power-Ohio, Inc.
American Transmission Company, LLC
Aquila Inc.
Arizona Electric Power Cooperative Corp.
Arizona Power Authority
Arkansas Electric Cooperative Corp.
Associated Electric Cooperative, Inc.
Austin Energy Company
Baltimore Gas and Electric Company
Big Rivers Electric Corp.
Bonneville Power Administration
Brazos Electric Power Cooperative
Brownesville Public Utilities Board
Buckeye Power Inc.
California Independent System Operator Corp.
Calpine Corporation
CenterPoint Energy, Inc.
Central Iowa Power Coop
Cincinnati Gas & Electric Company
Cinergy Corp.
City of Tallahassee, Florida
City Utilities of Springfield, Illinois
Clay Electric Cooperative
Cleco Power LLC
Cleveland Electric Illuminating Company (First Energy)
Commonwealth Edison Company
Conectiv Energy Supply Inc.
ConEdison Energy, Inc.
Connecticut Light and Power Company
Corn Belt Power Coop
Dairyland Power
Detroit Edison Company
Dominion Generation
Dominion Virginia Power
DTE Energy Trading, Inc.
Duke Energy
Duquesne Light Company
East Kentucky Power Cooperative Inc.
East Texas Electric Cooperative Inc.
El Paso Electric Company
Electric Energy, Inc.
Electric Reliability Council of Texas, Inc.
Entergy Services Inc.
Excel Energy
Exelon Corp.
First Energy Corp.
Florida Municipal Power Agency
Florida Power & Light Company
Fort Pierce Utilities Authority
Gainesville Regional Utilities
Garland Power & Light
Georgia Power Company
Georgia Transmission Company
Grand River Dam Authority
GridAmerica LLC
Gulf Power Company
Hoosier Energy Rural Electric Coop Inc.
Idaho Power Company
Imperial Irrigation District
Indiana Municipal Power Agency
Indianapolis Power & Light Company
Indiantown Cogeneration, LP
International Transmission Company
ISO New England, Inc.
Jacksonville Electric Authority
Kansas City Power & Light Company
Keys Energy Services
Kissimmee Utility Authority
KPL-Westar Energy
L.A. Dept Water & Power
Lansing Board of Water and Light
LGE Energy
Long Island Lighting Company
Louisiana Energy & Power Authority
Lower Colorado River Authority
Michigan Electric Transmission Company LLC
Mid-America Interconnected Network, Inc.
Mid-American Energy Company
Midwest Independent System Transmission Operator Corp
MIECO Inc.
Minnesota Power
Mirant Americas Development, Inc.
Mississippi Power Company
Missouri River Energy Service
Modesto Irrigation District
Municipal Electric Authority of Georgia
National Grid
Nebraska Public Power District
New England Electric Transmission Company
New York Independent System Operator, Inc.
New York Power Authority
New York State Electric & Gas Corp.
North Carolina Eastern Municipal Power Agency
North Carolina Electric Membership Corp.
Northeast Texas Electric Cooperative
Northeast Utilities Service Company
Northern California Power Agency
Northern Indiana Public Service Company
Northwest Power Pool
Ocala Electric Utility
Oglethorpe Power Corp.
Ohio Edison Company (First Energy)
Ohio Power Company (AEP)
Ohio Valley Electric Corp
Oklahoma Gas & Electric
Oklahoma Municipal Power Authority
Orange & Rockland
Orlando Utility Commission
Otter Tail Power Company
Pacific Corp

[[Page 346]]

Pacific Gas & Electric Company
PECO Energy Company
PJM Interconnection, Inc.
PPL Utilities
Progress Energy
PSEG
Public Service Company of Colorado (New Century Energies)
Public Service Company of New Mexico
Puget Sound Energy, Inc.
Reedy Creek Energy Services
Reliant Energy Services, Inc.
Rochester Public Utilities
Sacramento Municipal Utility District
Salt River Project
San Diego Gas & Electric Company
Savannah Electric & Power Company
Seminole Electric Cooperative
Sierra Pacific Resources Transmission
Silicon Valley Power--City of Santa Clara
So. Mississippi Electric Power Assoc.
South Carolina Electric & Gas
South Carolina Public Service Authority
Southeastern Power Administration
Southern California Edison
Southern Company Services, Inc.
Southern Minnesota Municipal Power Agency
Southwest Power Pool, Inc.
Sunflower Electric Power Corp.
Tampa Electric Company
Tennessee Valley Authority
Tucson Electric Power Company
TXU Electric Delivery
Vermont Electric Power Company
Virginia Electric & Power Company
Wabash Valley Power Association Inc.
WE Energies
Westar Energy
Western Area Power Administration
Western Farmers Electric Cooperative
Wisconsin Public Service Corp.
Yadkin, Inc.

Attachment B

    This FERC Operator Training Study survey is based upon the 
template used in DOE STANDARD DOE-STD-1070-94 (June 1994), titled 
Guidelines for Evaluation of Nuclear Facility Training Programs.

Part A--Management and Administration

1. Which of the following best describes the type of organization in 
which you work?
    A. NERC Regional Council
    B. Regional Transmission Operator (RTO)
    C. Independent System Operator (ISO)
    D. Integrated Utility
    E. Control Area
    F. Transmission Company
    G. Energy Marketing Company
    H. NERC Reliability Coordinator
    I. Municipal/Cooperative Company

2. Which of the following best describes your job position within 
the organization in which you work?
    A. Transmission Operator
    B. Generation Operator
    C. Interchange Operator
    D. Marketing Operations Authority
    E. System Reliability Authority
    F. Balancing Authority

3. Which of the following best describes your company's policy 
regarding training?
    A. Training is not available
    B. A training program exists and completion of the program is 
required
    C. Training program exists but completion of the program is not 
required but is encouraged

4. How many staff are dedicated to providing training at your 
location?
    A. 0
    B. 1
    C. 2 or more
    D. I do not know

5. Do you have a training department?
    A. Yes
    B. No
    C. I do not know

6. Do you have dedicated training program developers?
    A. Yes
    B. No
    C. I do not know

7. Do you have dedicated training program instructors?
    A. Yes
    B. No
    C. I do not know

8. Does your training program have written program goals?
    A. Yes
    B. No
    C. I do not know

9. Does your training program have written objectives?
    A. Yes
    B. No
    C. I do not know

10. Is operational philosophy documented and used at your site?
    A. Yes
    B. No
    C. I do not know

11. If you are responsible for conducting training, do you perform a 
routine audit of the training program against the current tasks 
required to be performed, the administrative requirements concerning 
system operation, current regulatory requirements affecting the 
program, and the adequacy of the resources necessary to run the 
training program successfully?
    A. Yes
    B. No
    C. I do not know
    D. N/A

12. If you are responsible for conducting training, do you deliver a 
report to management on the findings of your training program audit?
    A. Yes
    B. No
    C. I do not know
    D. N/A

13. If you are responsible for conducting training, does management 
respond positively to the findings of your training program audit?
    A. Yes
    B. No
    C. I do not know
    D. N/A

14. If you are responsible for conducting training, are you required 
by your training program to keep records of student performance at 
the objective level (task, knowledge, and performance level)?
    A. Yes
    B. No
    C. I do not know
    D. N/A

15. If you are responsible for conducting training, are you required 
to report on student progress to management at regular or predefined 
intervals using data?
    A. Yes
    B. No
    C. I do not know
    D. N/A

16. If you are responsible for conducting training, do you have a 
process in place that provides quality management of your training 
program?
    A. Yes
    B. No
    C. I do not know
    D. N/A

17. If you are responsible for conducting training, does your 
training program have defined customers (classifications of System 
Operators or maintenance personnel) to be served by the program?
    A. Yes
    B. No
    C. I do not know
    D. N/A

18. Does your training program have a published schedule of training 
program events?
    A. Yes
    B. No
    C. I do not know

19. Does your training program have a person who is responsible for 
overseeing the program?
    A. Yes
    B. No
    C. I do not know

20. Does your training program have a budget process that exists to 
fund training?
    A. Yes
    B. No
    C. I do not know

21. Does your training program have a means to keep records for 
individuals participating in the program?
    A. Yes
    B. No
    C. I do not know

22. Does your training program have a means to evaluate the 
effectiveness of the training program?
    A. Yes
    B. No
    C. I do not know

23. Does your training program have an annual budget sufficient to 
meet the needs of the training program?
    A. Yes
    B. No
    C. I do not know

24. Does your facility have a site specific validated Job and Task 
Analysis that was the basis for the design of your training program?
    A. Yes
    B. No
    C. I do not know

25. Does this validated Job and Task Analysis have a specific 
Difficulty, Importance,

[[Page 347]]

and Frequency score associated with it that is used to determine its 
criticality within the training program?
    A. Yes
    B. No
    C. I do not know

26. Does your training program have sufficient training aid 
capability (i.e. overhead projectors, PowerPoint projectors, 
computer terminals, white boards, mock-ups, etc.) to adequately 
present the current training material?
    A. Yes
    B. No
    C. I do not know

Part B--Training Staff Qualification

27. Does your training program have full time dedicated instructors 
with no other concurrent duties for administration of the training 
program at your location?
    A. Yes
    B. No
    C. I do not know

28. How many full time dedicated instructors are assigned to the 
training program at your location?
    A. 0
    B. 1
    C. 2 or more
    D. I do not know

29. Does your training program have an Instructor Qualification 
program at your location?
    A. Qualification is required and completed at our location
    B. Qualification is required but not followed through at our 
location
    C. Qualification is not required, but will be in the future at 
our location
    D. Qualification is not required; there is no plan in place for 
qualification at our location

30. Does the Instructor Qualification program develop instructor 
skills required for effective presentation of training materials?
    A. Yes
    B. No
    C. I do not know
    D. No qualification program is in place

31. Does the Instructor Qualification program ensure that the 
instructors possess adequate technical qualifications in the 
subjects they are assigned to teach?
    A. Yes
    B. No
    C. I do not know
    D. No qualification program is in place

32. Does the Instructor Qualification program provide for 
qualification of each instructor for each of the student training 
settings in place at your location (i.e. classroom, simulator, on 
the job training and/or computer based training)?
    A. Yes
    B. No
    C. I do not know
    D. No qualification program is in place

33. If instructors who are not fully qualified under your Instructor 
Qualification program or subject matter experts are used for class 
presentations are they under supervision and provided guidance by a 
fully qualified instructor?
    A. Yes
    B. No
    C. I do not know
    D. No qualification program is in place

34. Does your training program have training workshops for the 
trainers and evaluators in support of program goals?
    A. Yes
    B. No
    C. I do not know

35. Does your training program have designated individuals trained 
to perform objective evaluations of the trainee's performance?
    A. Yes
    B. No
    C. I do not know

36. In your training program, are the evaluators qualified to a 
specific standard before they are allowed to evaluate student 
performance?
    A. Yes
    B. No
    C. I do not know

37. Does your training program monitor and evaluate instructor 
performance to determine need for improvement in instructor 
technical knowledge and/or instructional skills?
    A. Yes
    B. No
    C. I do not know

38. Do you have a process in place for making changes to your 
training program?
    A. Yes
    B. No
    C. I do not know

39. Who can make recommendations for improvements to training? 
(Select all that apply.)
    A. Trainees
    B. Managers
    C. Supervisors
    D. Trainers

Part C--Program Entrance Experience and Education Requirements

40. Are the majority of candidates for entry into the training 
program employees from inside your company or new hires from outside 
your company?
    A. Employees from inside your company
    B. New hires from outside your company
    C. I do not know

41. For candidates from inside your company, does the training 
program specify previous job requirements or job specialties for 
entry into the training program?
    A. Yes
    B. No
    C. I do not know

42. For candidates from inside your company, does the training 
program specify any educational requirements for entry into the 
training program?
    A. Yes
    B. No
    C. I do not know

43. For candidates from inside your company, is company or union 
seniority a determining factor for entry into the training program?
    A. Yes
    B. No
    C. I do not know

44. For candidates from inside your company, does company or union 
seniority override previous job requirements, job specialties or 
educational requirements for entry into the training program?
    A. Yes
    B. No
    C. I do not know

45. For candidates from outside your company, does the training 
program specify previous job requirements or job specialties for 
entry into the training program?
    A. Yes
    B. No
    C. I do not know

46. For candidates from outside your company, does the training 
program specify any educational requirements for entry into the 
training program?
    A. Yes
    B. No
    C. I do not know

47. For candidates from inside or outside your company, which of the 
following does the training program specify as prerequisites for 
entry into the training program? (Check all that are applicable to 
your location.)
    A. Physical requirements (i.e. ability to stand, walk or sit for 
long periods etc.)
    B. Medical health screening
    C. Psychological screening
    D. Personality screening

48. For candidates from inside or outside your company, does the 
training program specify any knowledge screening test requirements 
for entry into the training program?
    A. Yes
    B. No
    C. I do not know

49. Are requirements for entry into the training program reviewed 
and evaluated periodically to ensure trainees capable of completing 
the course are selected for entry into the training program?
    A. Yes
    B. No
    C. I do not know

Part D--Training Program Content Determination

    50. Does your organization have a detailed Job Task Analysis 
(JTA) for each position staffed at your location?
    A. Yes
    B. No
    C. I do not know
    D. A detailed JTA has not been developed for my location

51. Does your organization use a detailed JTA to assure that all 
tasks required for safe and efficient job performance are addressed 
by a training program at your location?
    A. Yes
    B. No
    C. I do not know
    D. No training program exists at my location


[[Page 348]]


52. Is the JTA for your location reviewed periodically and updated 
as necessary to incorporate changes resulting from procedure 
changes, facility systems changes, facility equipment changes, 
changes in job scope, or technological chances that could affect job 
performance requirements at your location?
    A. Yes
    B. No
    C. I do not know
    D. A detailed JTA has not been developed for my location

53. Does your training program meet the recommendations of NERC 
guidelines for recommended training requirements for all positions 
staffed at your location?
    A. Yes
    B. No
    C. I do not know
    D. No training program exists at my location

54. Does your training program meet the recommendations of FERC 
guidelines for recommended training requirements for all positions 
staffed at your location?
    A. Yes
    B. No
    C. I do not know
    D. No training program exists at my location

55. Is facility and/or industry experience used to identify training 
program requirements for your location?
    A. Yes
    B. No
    C. I do not know
    D. No training program exists at my location
56. Are department managers and/or supervisors trained to the same 
standard as operational personnel at your location?
    A. Yes
    B. No
    C. I do not know
    D. No training program exists at my location

57. Are technical personnel such as computer maintenance personnel, 
IT technicians and instrumentation and control technicians trained 
to the same standard as operational personnel at your location?
    A. Yes
    B. No
    C. I do not know
    D. No training program exists at my location

Part E--Training Program Design and Development

58. Select which of the following best describes Classroom Training 
at your location?
    A. Classroom Training is required and completed at our location
    B. Classroom Training is required but not followed through at 
our location
    C. Classroom Training is not required, but will be in the future 
at our location
    D. Classroom Training is not required; there is no plan in place 
for classroom training at our location

59. If classroom training is provided at your location, how much 
time is allocated to classroom training per year?
    A. One week or less
    B. One to three weeks
    C. Three to six weeks
    D. More than six weeks
    E. N/A

60. If classroom training is provided at your location, are detailed 
lesson plans or training guides available and used to define the 
objectives, the task performances, associated knowledge and skills 
and standards of performance required for successful completion of 
each lesson objective?
    A. Yes
    B. No
    C. I do not know
    D. Classroom training is not provided

61. If classroom training is provided at your location, do the 
lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of each lesson 
objective?
    A. Yes
    B. No
    C. I do not know
    D. Classroom training is not provided

62. Select which of the following best describes the Job 
Qualification program at your location?
    A. Qualification is required and completed at our location
    B. Qualification is required but not followed through at our 
location
    C. Qualification is not required, but will be in the future at 
our location
    D. Qualification is not required; there is no plan in place for 
job qualification at our location

63. If a job qualification program is provided at your location, how 
much time is allocated to complete the program?
    A. Six weeks or less
    B. Six to twelve weeks
    C. Twelve to sixteen weeks
    D. More than sixteen weeks
    E. N/A

64. If Job Qualification is required at your location, are detailed 
lesson plans or training guides available and used to define the 
objectives, the task performances, associated knowledge and skills 
and standards of performance required for successful completion of 
the qualification program?
    A. Yes
    B. No
    C. I do not know
    D. Job qualification training is not provided

65. If a Job Qualification program is provided at your location, do 
the lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of the program 
objectives?
    A. Yes
    B. No
    C. I do not know
    D. Job Qualification training is not provided

66. Select which of the following best describes a Job Certification 
program at your location?
    A. Certification is required and completed at our location
    B. Certification is required but not followed through at our 
location
    C. Certification is not required, but will be in the future at 
our location
    D. Certification is not required; there is no plan in place for 
job certification at our location

67. If a job certification program is provided at your location, how 
much time is allocated to complete the program?
    A. Six weeks or less
    B. Six to twelve weeks
    C. Twelve to sixteen weeks
    D. More than sixteen weeks
    E. N/A

68. If a Job Certification training is provided at your location, 
are detailed lesson plans or training guides available and used to 
define the objectives, the task performances, associated knowledge 
and skills and standards of performance required for successful 
completion of the job certification program objectives?
    A. Yes
    B. No
    C. I do not know
    D. Job certification training not is provided

69. If a Job Certification program is provided at your location, do 
the lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of job certification 
program objectives?
    A. Yes
    B. No
    C. I do not know
    D. Job certification training is not provided

70. Select which of the following best describes On the Job Training 
program at your location?
    A. On the Job Training is required and completed at our location
    B. On the Job Training is required but not followed through at 
our location
    C. On the Job Training is not required, but will be in the 
future at our location
    D. On the Job Training is not required; there is no plan in 
place for On the Job Training at our location

71. If On the Job training is provided at your location, how much 
time is allocated to On the Job training?
    A. One week or less
    B. One to three weeks
    C. Three to six weeks
    D. More than six weeks
    E. N/A

72. If On the Job training is provided at your location, are 
detailed lesson plans or training guides available and used to 
define the objectives, the task performances, associated knowledge 
and skills and standards of performance required for successful 
completion of each lesson objective?
    A. Yes
    B. No
    C. I do not know
    D. On the job training is not provided


[[Page 349]]


73. If On the Job training is provided at your location, do the 
lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of each lesson 
objective?
    A. Yes
    B. No
    C. I do not know
    D. On the job training is not provided

74. Select which of the following best describes Computer Based 
Training program at your location?
    A. Computer Based Training is required and completed at our 
location
    B. Computer Based Training is required but not followed through 
at our location
    C. Computer Based Training is not required, but will be in the 
future at our location
    D. Computer Based Training is not required; there is no plan in 
place for computer based training at our location

75. If Computer Based training is provided at your location, how 
much time is allocated to Computer Based training?
    A. One week or less
    B. One to three weeks
    C. Three to six weeks
    D. More than six weeks
    E. N/A

76. If Computer Based training is provided at your location, are 
detailed lesson plans or training guides available and used to 
define the objectives, the task performances, associated knowledge 
and skills and standards of performance required for successful 
completion of each lesson objective?
    A. Yes
    B. No
    C. I do not know
    D. Computer based training is not provided

77. If Computer Based training is provided at your location, do the 
lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of each lesson 
objective?
    A. Yes
    B. No
    C. I do not know
    D. Computer based training is not provided

78. Select which of the following best describes Simulator Training 
at your location?
    A. Simulator Training is required and completed at our location
    B. Simulator Training is required but not followed through at 
our location
    C. Simulator Training is not required, but will be in the future 
at our location
    D. Simulator Training is not required; there is no plan in place 
for Simulator Training at our location

79. If Simulator training is provided at your location, how much 
time is allocated to Simulator training?
    A. One week or less
    B. One to three weeks
    C. Three to six weeks
    D. More than six weeks
    E. N/A

80. If Simulator training is provided at your location, are detailed 
lesson plans or training guides available and used to define the 
objectives, the task performances, associated knowledge and skills 
and standards of performance required for successful completion of 
each lesson objective?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not provided

81. If Simulator training is provided at your location, do the 
lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of each lesson 
objective?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not provided

82. Select which of the following best describes Self Study Video 
training at your location?
    A. Self Study Video Training is required and completed at our 
location
    B. Self Study Video Training is required but not followed 
through at our location
    C. Self Study Video Training is not required, but will be in the 
future at our location
    D. Self Study Video Training is not required; there is no plan 
in place for Self Study Video Training at our location

83. If Self Study Video training is provided at your location, how 
much time is allocated to Simulator training?
    A. One week or less
    B. One to three weeks
    C. Three to six weeks
    D. More than six weeks
    E. N/A

84. If Self Study Video training is provided at your location, are 
detailed lesson plans or training guides available and used to 
define the objectives, the task performances, associated knowledge 
and skills and standards of performance required for successful 
completion of each lesson objective?
    A. Yes
    B. No
    C. I do not know
    D. Self Study Video training is not provided

85. If Self Study Video training is provided at your location, do 
the lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of each lesson 
objective?
    A. Yes
    B. No
    C. I do not know
    D. Self Study Video training is not provided

86. Select which of the following best describes Self Study Reading 
training at your location?
    A. Self Study Reading Training is required and completed at our 
location
    B. Self Study Reading Training is required but not followed 
through at our location
    C. Self Study Reading Training is not required, but will be in 
the future at our location
    D. Self Study Reading Training is not required; there is no plan 
in place for Self Study Reading Training at our location

87. If Self Study Reading training is provided at your location, how 
much time is allocated to Simulator training?
    A. One week or less
    B. One to three weeks
    C. Three to six weeks
    D. More than six weeks
    E. N/A

88. If Self Study Reading training is provided at your location, are 
detailed lesson plans or training guides available and used to 
define the objectives, the task performances, associated knowledge 
and skills and standards of performance required for successful 
completion of each lesson objective?
    A. Yes
    B. No
    C. I do not know
    D. Self Study Reading training is not provided

89. If Self Study Reading training is provided at your location, do 
the lesson plans or training guides objectives reflect the task 
performances, associated knowledge and skills and standards of 
performance required for successful completion of each lesson 
objective?
    A. Yes
    B. No
    C. I do not know
    D. Self Study Reading training is not provided

90. Do you feel that lesson plans or training guides used at your 
location provide sufficient information and detail to ensure 
consistent and repeatable training each time they are used?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

91. Do you feel that lesson plans or training guides used at your 
location provide sufficient information and detail to ensure 
training meets the expectations of your company management?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

92. Do you feel that lesson plans or training guides used at your 
location provide adequate standards for evaluating trainee 
performance?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

93. Do you feel that the evaluation standards are fairly and 
consistently applied to all trainees?
    A. Yes
    B. No
    C. I do not know

[[Page 350]]

    D. Evaluation standards are not used at my location

94. Do you feel that lesson plans or training guides used at your 
location provide sufficient information to guide the instructor and 
trainee in performing and accomplishing the required tasks?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

95. Are lesson plans or training guides used at your location 
reviewed periodically by subject matter experts to ensure the 
material contained in the document is both accurate and up to date?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

96. Are lesson plans or training guides used at your location 
reviewed periodically by training department management to ensure 
the material contained in the document is both accurate and up to 
date?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

97. Are lesson plans or training guides used at your location 
subject to a document control program to ensure that only the latest 
approved revisions are used for training?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

98. Are lesson plans or training guides used at your location 
approved by company designated management prior to use in the 
training program?
    A. Yes
    B. No
    C. I do not know
    D. Lesson plans or training guides are not used at my location

99. Is a continuing training program in place at your location to 
maintain and improve the knowledge and skills of workers?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at regular intervals at 
my location

100. If continuing training is provided at your location, how much 
time is allocated to continuing training on an annual basis?
    A. One week or less
    B. One to three weeks
    C. Three to six weeks
    D. More than six weeks
    E. N/A

101. Is a continuing training program in place at your location to 
provide refresher training on overtrain tasks at regular intervals?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at regular intervals at 
my location

102. Is a continuing training program in place at your location to 
provide timely training on facility and industry events?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at regular intervals at 
my location

103. Is a continuing training program in place at your location to 
provide timely training on facility and procedure modifications?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at regular intervals at 
my location

104. Is a continuing training program in place at your location to 
provide timely retraining to address performance deficiencies 
identified on tasks performed at your location?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at regular intervals at 
my location

105. Is a continuing training program in place at your location to 
provide timely training on infrequently performed tasks prior to 
expected performance of these tasks?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at regular intervals at 
my location

Part F--Conduct of Training Program

Initial Job Training

106. At the start of a training program, are you provided with an 
overview of your training program describing the different phases or 
methods of training (i.e., classroom, OJT, simulator, computer based 
training, laboratory, etc.) that will be required for successful 
completion of the course?
    A. Yes
    B. No
    C. I do not know

107. At the start of a training program, are you provided with an 
overview of your training program describing the different subjects 
to be presented and the order of presentation of subjects that will 
be required for successful completion of the course?
    A. Yes
    B. No
    C. I do not know

108. At the start of a training program, are you provided with an 
overview of the learning objectives to be accomplished by the 
training program?
    A. Yes
    B. No
    C. I do not know

109. Do you feel that training at your location is presented in a 
proper sequence to provide completion and understanding of basic or 
necessary prerequisite knowledge prior to receiving training on more 
advanced knowledge subjects?
    A. Yes
    B. No
    C. I do not know

110. Do you feel that training at your location is presented in a 
proper sequence to provide completion and proficiency at basic or 
necessary prerequisite skills prior to receiving training on more 
advanced skill level tasks?
    A. Yes
    B. No
    C. I do not know

111. Do you feel that the training materials (training manuals, 
system descriptions, operating and/or maintenance procedures, 
operating and/or maintenance manuals, administrative guidelines, 
etc) you were provided were sufficient to achieve the learning 
objectives required for successful completion of the training 
program?
    A. Yes
    B. No
    C. I don't know

112. Do you feel that the instructor(s) used the reference material 
provided in the most effective manner during class presentations?
    A. Yes
    B. No
    C. I don't know

113. Do you feel that the instructor/student ratio during classroom 
training was adequate to support effective learning?
    A. Yes
    B. No
    C. I don't know

114. How many students are normally present during classroom 
instruction at your location?
    A. 1 to 5
    B. 5 to 10
    C. 10 to 20
    D. 20 or more

115. During classroom training at your location, did the instructor 
solicit student participation by encouraging student questions 
during the presentations?
    A. Yes
    B. No

116. If individualized instructional methods such as computer based 
training was used was sufficient guidance provided to ensure 
effective knowledge transfer to the student?
    A. Yes
    B. No
    C. Individualized instructional methods were not used

117. If individualized instructional methods such as computer based 
training was used was the information presented by this media 
generic in nature or specific to your location training?
    A. Generic
    B. Specific to your location training
    C. Individualized instructional methods were not used

118. If individualized instructional methods

[[Page 351]]

such as computer based training was used was testing or evaluation 
of your performance on the material part of the program?
    A. Yes
    B. No
    C. Individualized instructional methods were not used

119. If testing or evaluation of your performance was part of the 
computer based training were the results discussed with you by an 
instructor?
    A. Yes
    B. No
    C. Computer based methods of testing or evaluation were not used

120. If testing or evaluation of your performance was part of the 
computer based training and your results were unsatisfactory did an 
instructor discuss remedial actions that should be taken by you to 
correct the deficiency?
    A. Yes
    B. No
    C. Computer based methods of testing or evaluation were not used

121. Do you feel that computer based training is a viable option to 
instructor led classroom training?
    A. Yes
    B. No
    C. I do not know
    D. Computer based training is not used at my location

122. If On the Job training (OJT) is performed is it conducted by 
personnel trained in the instructional methods of performing OJT?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed at my location

123. If On the Job training (OJT) is performed are the standards and 
requirements for successful completion of the program explained to 
you?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed at my location

124. During OJT does the trainee manipulate controls and demonstrate 
task performance on actual equipment to the extent possible based on 
operational considerations?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed at my location

125. If manipulation of controls and demonstration of tasks is not 
possible due to operational considerations during OJT, is a 
simulated performance or walk-through performed which demonstrates 
the student's knowledge of the conditions necessary for performance 
of the task?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed at my location

126. If manipulation of controls and demonstration of tasks is not 
possible due to operational considerations during OJT, is a 
simulated performance or walk-through performed which demonstrates 
the student's knowledge of reference materials, tools and equipment 
necessary for performance of the task?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed at my location

127. Is student performance on OJT tasks evaluated immediately 
following the exercise to reinforce the student's performance and 
offer correction to any problems noted during performance of the 
task?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed at my location

128. Do you feel that the OJT program training is effective in 
enhancing the knowledge and performance skills associated with your 
job?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed at my location

129. If simulator training is included as part of your initial 
training program, is it conducted at your location or is travel to 
another location for simulator training required?
    A. Performed at my location
    B. Travel to another facility is required within my company
    C. Travel is required to a facility outside my company
    D. Simulator training is not performed

130. If simulator training is performed is the simulator an exact 
replica of the actual control stations you are training to use?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

131. If the simulator is not an exact replica of your control 
station, is sufficient explanation of the differences provided to 
you to allow correlation of the training back to your actual control 
stations?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

132. If the simulator is not an exact replica of your control 
station do you feel that simulator training would be more effective 
if the simulator was an exact replica?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

133. If simulator training is performed is it conducted by personnel 
trained in the instructional methods of performing simulator 
training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

134. If simulator training is performed are the standards and 
requirements for successful completion of the program explained to 
you?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

135. Is Simulator training used to teach the trainee to recognize 
and control normal operations and conditions on your system?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

136. Is Simulator training used to teach the trainee to recognize 
and control abnormal operations and conditions on your system?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

137. Is Simulator training used to teach the trainee to recognize 
and control emergency operations and conditions on your system?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

138. Is Simulator training used to teach the trainee to recognize 
and respond to failures of computer system(s) associated with the 
process or system function on your actual control stations?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

139. Is Simulator training used to teach the trainee to recognize, 
interpret, and respond to alarms specific to your system operations 
conditions?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

140. Is simulator training used to teach the trainee the proper use 
of normal, abnormal and emergency operating procedures?
    A. Yes
    B. No
    C. Training on the proper use of operating procedures is not 
performed
    D. Simulator training is not performed

141. Is roll playing used during simulator training to teach the 
trainee proper interaction with other people, groups or entities?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

142. Is team training used during simulator training to teach 
trainees how to coordinate their activities with the activities of 
team members?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

143. Is team training used during simulator training to teach 
trainees the importance of proper and complete communication

[[Page 352]]

of system conditions and changes to system conditions to other team 
members?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

144. Is student simulator training performance evaluated immediately 
following the exercise to reinforce the student's performance and 
offer correction to any problems noted during performance of the 
training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

145. Do you feel that the Simulator training program is effective in 
enhancing the knowledge and performance skills associated with your 
job?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

Continuing Training

146. Do you feel that continuing training at your location is 
presented in a manner that is effective in enhancing your knowledge 
on subjects important to your job?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at my location

147. Do you feel that continuing training at your location is 
presented in a manner that is effective in enhancing your skills 
that are important to performance of your job?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at my location

148. Do you feel that the continuing training program is effective 
in familiarizing you in a timely manner with changes in documents 
such as procedural changes and system modifications associated with 
your area of responsibility?
    A. Yes
    B. No
    C. Continuing training is not performed at my location

149. Do you feel that the instructor(s) are fully versed on changes 
to facility documents and able to communicate the importance and 
impact of these changes to personnel during training?
    A. Yes
    B. No

150. Do you feel that the instructor/student ratio during continuing 
training is adequate to support effective learning?
    A. Yes
    B. No
    C. I do not know
    D. Continuing training is not performed at my location

151. How many students are normally present during continuing 
training instruction at your location

    ?A. 1 to 5
    B. 5 to 10
    C. 10 to 20
    D. 20 or more
    E. Continuing training is not performed at my location

152. If individualized instructional methods such as computer based 
training are used for continuing training, is sufficient guidance 
provided to ensure effective knowledge transfer to the student?
    A. Yes
    B. No
    C. Individualized instructional methods are not used

153. If individualized instructional methods such as computer based 
training is used for continuing training is testing or evaluation of 
your performance on the material part of the program?
    A. Yes
    B. No
    C. Individualized instructional methods are not used

154. If testing or evaluation of your performance is part of the 
computer based training used for continuing training are the results 
discussed with you by an instructor?
    A. Yes
    B. No
    C. Computer based methods of testing or evaluation are not used

155. If testing or evaluation of your performance is part of the 
computer based training used for continuing training and your 
results were unsatisfactory did an instructor discuss remedial 
actions that should be taken by you to correct the deficiency?
    A. Yes
    B. No
    C. Computer based methods of testing or evaluation are not used

156. Do you feel that computer based training is a viable option to 
instructor led continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Computer based training is not used for continuing training

157. If On the Job training (OJT) is performed as part of your 
continuing training is it conducted by personnel trained in the 
instructional methods of performing OJT?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed for continuing training

158. If On the Job training (OJT) is performed are the standards and 
requirements for successful completion of the continuing training 
program explained to you?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed for continuing training

159. During OJT does the trainee manipulate controls and demonstrate 
task performance on actual equipment to the extent possible based on 
operational considerations during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed for continuing training

160. If manipulation of controls and demonstration of tasks is not 
possible due to operational considerations during OJT, is a 
simulated performance or walk-through performed as part of the 
continuing training program which demonstrates the student's 
knowledge of the conditions necessary for performance of the task?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed for continuing training

161. If manipulation of controls and demonstration of tasks is not 
possible due to operational considerations during OJT, is a 
simulated performance or walk-through performed as part of the 
continuing training program which demonstrates the student's 
knowledge of reference materials, tools and equipment necessary for 
performance of the task?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed for continuing training

162. Is student performance on OJT tasks evaluated immediately 
following the exercise to reinforce the student's performance and 
offer correction to any problems noted during performance of the 
task for continuing training?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed for continuing training

163. Do you feel that the OJT program as part of the continuing 
training is effective in enhancing the knowledge and performance 
skills associated with your job?
    A. Yes
    B. No
    C. I do not know
    D. OJT is not performed for continuing training

164. If simulator training is included as part of your continuing 
training program, is it conducted at your location or is travel to 
another location for simulator training required?
    A. Performed at my location
    B. Travel to another facility is required within my company
    C. Travel is required to a facility outside my company
    D. Simulator training is not performed

165. If simulator training is performed as part of a continuing 
training program is the simulator an exact replica of the actual 
control stations you are training to use?
    A. Yes
    B. No
    C. I do not know

[[Page 353]]

    D. Simulator training is not performed

166. If the simulator used for continuing training is not an exact 
replica of your control station, is sufficient explanation of the 
differences provided to you to allow correlation of the training 
back to your actual control stations?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

167. If the simulator used for continuing training is not an exact 
replica of your control station do you feel that simulator training 
would be more effective if the simulator was an exact replica?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

168. If simulator training is performed as part of a continuing 
training program is it conducted by personnel trained in the 
instructional methods of performing simulator training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

169. If simulator training is performed as part of a continuing 
training program are the standards and requirements for successful 
completion of the program explained to you?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

170. Is Simulator training used to teach the trainee to recognize 
and control normal operations and conditions on your system during 
continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

171. Is Simulator training used to teach the trainee to recognize 
and control abnormal operations and conditions on your system during 
continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

172. Is Simulator training used to teach the trainee to recognize 
and control emergency operations and conditions on your system 
during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

173. Is Simulator training used to teach the trainee to recognize 
and respond to failures of computer system(s) associated with the 
process or system function on your actual control stations during 
continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

174. Is Simulator training used to teach the trainee to recognize, 
interpret, and respond to alarms specific to your system operations 
conditions during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

175. Is Simulator training used to teach the trainee the proper use 
of normal, abnormal and emergency operating procedures during 
continuing training?
    A. Yes
    B. No
    C. Operating procedure use training is not performed
    D. Simulator training is not performed

176. Is role playing used during simulator training to teach the 
trainee proper interaction with other people, groups or entities 
during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

177. Is team training used during simulator training to teach 
trainees how to coordinate their activities with the activities of 
team members during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

178. Is team training used during simulator training to teach 
trainees the importance of proper and complete communication of 
system conditions and changes to system conditions to other team 
members during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

179. Is student simulator training performance evaluated immediately 
following the exercise to reinforce the student's performance and 
offer correction to any problems noted during performance of the 
training during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

180. Do you feel that the Simulator training program is effective in 
enhancing the knowledge and performance skills associated with your 
job during continuing training?
    A. Yes
    B. No
    C. I do not know
    D. Simulator training is not performed

181. Select which of the following best describes Job Re-
Qualification program at your location?
    A. Re-Qualification is required and completed at our location
    B. Re Qualification is required but not followed through at our 
location
    C. Re-Qualification is not required, but will be in the future 
at our location
    D. Re-Qualification is not required; there is no plan in place 
for job re-qualification at our location

182. If a job re-qualification program is provided at your location, 
how often must the program be completed?
    A. Every Year
    B. Every two years
    C. Every five years
    D. Longer than five years
    E. N/A

183. Select which of the following best describes Job Re-
Certification program at your location?
    A. Re-Certification is required and completed at our location
    B. Re-Certification is required but not followed through at our 
location
    C. Re-Certification is not required, but will be in the future 
at our location
    D. Re-Certification is not required; there is no plan in place 
for job re-certification at our location
184. If a job re-certification program is provided at your location, 
how often must the program be completed?
    A. Every Year
    B. Every two years
    C. Every five years
    D. Longer than five years
    E. N/A

Part G--Training Program Trainee Evaluations and Examinations

185. Does your training program conduct examinations/evaluations to 
student progress through their initial training program?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

186. Does your training program conduct examinations/evaluations to 
student progress during their continuing training program?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

187. Are examinations/evaluations designed to provide a 
representative sampling of the knowledge and skills learning 
objectives presented by your training program?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

188. Are written test questions, oral evaluations and simulator 
performance evaluations reviewed by subject matter experts to ensure 
that technical content, meaning and correct responses are determined 
prior to administering them to the students?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

189. Does your training program have administrative controls 
requiring that the content of both written and oral examinations be 
changed periodically to

[[Page 354]]

prevent compromise of the material?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed
190. Is the development, approval, security, administration, and 
maintenance of both oral and written examinations and performance 
evaluations controlled by a program to limit access to the material 
to only designated personnel to prevent compromise of the material?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

191. Is remedial training and reevaluation of students provided by 
your training program when student examination or performance 
standards are not met?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

192. Are remedial training plans specified in advance of testing?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

193. Is the remedial training program identified to the students and 
student acknowledgement of the remedial program required prior to 
testing?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

194. Is a method of documenting completion of remedial training 
provided for in your program?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

Part H--Evaluation of the Training Program

195. Is your training program structured to provide a systematic 
evaluation of training effectiveness as it relates to on the job 
performance by personnel at your location?
    A. Yes
    B. No
    C. I do not know
    D. Evaluations are not performed

196. Is your training program evaluated to ensure that the program 
conveys all required knowledge and skills to personnel at you 
location for performance of their duties?
    A. Yes
    B. No
    C. I do not know
    D. Evaluations are not performed

197. Are policies or procedures in place defining the when, how, and 
by whom of conducting evaluations?
    A. Yes
    B. No
    C. I do not know
    D. Examination/evaluations are not performed

    198. Are instructors in your training program evaluated 
periodically by management against an established set of criteria in 
all settings in which they provide instruction?
    A. Yes
    B. No
    C. I do not know
    D. Evaluations are not performed

199. Are evaluations of instructors used to ensure consistent 
instructor performance and/or identify instructional skills in need 
of improvement?
    A. Yes
    B. No
    C. I do not know
    D. Evaluations are not performed

200. Are trainees provided an opportunity to provide feedback on the 
effectiveness of the instructor(s) in presentation of training 
material and the overall quality of the training?
    A. Yes
    B. No
    C. I do not know
    D. Feedback is not solicited

201. Is feedback from the trainees and the trainee's supervisor 
after the trainee has had an opportunity to apply his training to 
actual job duties solicited to help determine the effectiveness of 
the training provided?
    A. Yes
    B. No
    C. I do not know
    D. Feedback is not solicited

202. Is the feedback obtained from the trainees and their 
supervisors used to determine areas in which improvements to the 
training program are needed?
    A. Yes
    B. No
    C. I do not know
    D. Feedback is not solicited

203. Is a program in place at your location to review changes to 
procedures, equipment and/or facilities to ensure that changes are 
reflected in the training program in a timely manner as applicable?
    A. Yes
    B. No
    C. I do not know
    D. Changes are not considered for incorporation into established 
training plans

204. Does your training program have in place a policy or procedure 
to identify required changes to both your initial and continuing 
training programs and provide guidance on documenting, evaluating, 
tracking and incorporating changes to your training programs?
    A. Yes
    B. No
    C. I do not know
    D. Changes are not considered for incorporation into established 
training plans

205. Are the facilities used for training periodically evaluated to 
determine their adequacy for use as training facilities and to 
ensure they remain conducive to providing a disturbance and 
distraction free learning environment?
    A. Yes
    B. No
    C. I do not know
    D. Facilities are not provide for exclusive use of training

[FR Doc. 05-18 Filed 1-3-05; 8:45 am]
BILLING CODE 6717-01-P