[Federal Register Volume 69, Number 199 (Friday, October 15, 2004)]
[Notices]
[Page 61259]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-23145]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

    Periodically, the Substance Abuse and Mental Health Services 
Administration (SAMHSA) will publish a summary of information 
collection requests under OMB review, in compliance with the Paperwork 
Reduction Act (44 U.S.C. Chapter 35). To request a copy of these 
documents, call the SAMHSA Reports Clearance Officer on (240) 276-1243.

Voluntary Customer Satisfaction Surveys To Implement Executive Order 
12862 in the Substance Abuse and Mental Health Services Administration 
(SAMHSA)--(OMB No. 0930-0197)--Extension

    Executive Order 12862 directs agencies that ``provide significant 
services directly to the public'' to ``survey customers to determine 
the kind and quality of services they want and their level of 
satisfaction with existing services.'' SAMHSA provides significant 
services directly to the public, including treatment providers and 
State substance abuse and mental health agencies, through a range of 
mechanisms, including publications, training, meetings, technical 
assistance and Web sites. Many of these services are focused on 
information dissemination activities. The purpose of this submission is 
to extend the existing generic approval for such surveys.
    The primary use for information gathered is to identify strengths 
and weaknesses in current service provisions by SAMHSA and to make 
improvements that are practical and feasible. Several of the customer 
satisfaction surveys expected to be implemented under this approval 
will provide data for measurement of program effectiveness under the 
Government Performance and Results Act (GPRA). Information from these 
customer surveys will be used to plan and redirect resources and 
efforts to improve or maintain a high quality of service to health care 
providers and members of the public. Focus groups may be used to 
develop the survey questionnaire in some instances.
    The estimated annual hour burden is as follows:

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                                                            Number of    Responses/      Hours/
                 Type of data collection                   respondents   respondent     response     Total hours
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Focus groups............................................           150             1          2.50           375
Self-administered, mail, telephone and e- mail surveys..        45,000             1           .33        14,850
                                                         ---------------
    Total...............................................        45,150                                    15,225
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    Written comments and recommendations concerning the proposed 
information collection should be sent by November 15, 2004 to: SAMHSA 
Desk Officer, Human Resources and Housing Branch, Office of Management 
and Budget, New Executive Office Building, Room 10235, Washington, DC 
20503; due to potential delays in OMB's receipt and processing of mail 
sent through the U.S. Postal Service, respondents are encouraged to 
submit comments by fax to: (202) 395-6974.

    Dated: October 7, 2004.
Anna Marsh,
Executive Officer, SAMHSA.
[FR Doc. 04-23145 Filed 10-14-04; 8:45 am]
BILLING CODE 4162-20-P