[Federal Register Volume 69, Number 181 (Monday, September 20, 2004)]
[Notices]
[Page 56222]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-21085]


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FEDERAL COMMUNICATIONS COMMISSION


Public Information Collection(s) Requirement Submitted to OMB for 
Emergency Review and Approval

September 14, 2004.
SUMMARY: The Federal Communications Commission, as part of its 
continuing effort to reduce paperwork burden invites the general public 
and other Federal agencies to take this opportunity to comment on the 
following information collection(s), as required by the Paperwork 
Reduction Act of 1995, Public Law 104-13. An agency may not conduct or 
sponsor a collection of information unless it displays a currently 
valid control number. No person shall be subject to any penalty for 
failing to comply with a collection of information subject to the 
Paperwork Reduction Act (PRA) that does not display a valid control 
number. Comments are requested concerning (a) whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the Commission, including whether the information 
shall have practical utility; (b) the accuracy of the Commission's 
burden estimate; (c) ways to enhance the quality, utility, and clarity 
of the information collected; and (d) ways to minimize the burden of 
the collection of information on the respondents, including the use of 
automated collection techniques or other forms of information 
technology.

DATES: Written Paperwork Reduction Act (PRA) comments should be 
submitted on or before October 20, 2004. If you anticipate that you 
will be submitting comments, but find it difficult to do so within the 
period of time allowed by this notice, you should advise the contacts 
listed below as soon as possible.

ADDRESSES: Direct all PRA comments to Kristy L. LaLonde, Office of 
Management and Budget, Room 10234 NEOB, Washington, DC 20503, (202) 
395-3087, or via fax at 202-395-5167 or via internet at [email protected], and Judith B. Herman, Federal Communications 
Commission, Room 1-C804, 445 12th Street, SW., Washington, DC 20554 or 
via Internet to [email protected].

FOR FURTHER INFORMATION CONTACT: For additional information or copies 
of the information collections contact Judith B. Herman at 202-418-0214 
or via Internet at [email protected].

SUPPLEMENTARY INFORMATION: The Commission has requested emergency OMB 
processing review of this new information collection with an OMB 
approval by September 30, 2004.
    OMB Control Number: 3060-1042.
    Title: Request for Technical Support--Help Request Form.
    Form No.: N/A.
    Type of Review: Revision of a currently approved collection.
    Respondents: Individuals or households, business or other for-
profit, not-for-profit institutions, and state, local and tribal 
government.
    Number of Respondents: 36,300.
    Estimated Time Per Response: 8 minutes.
    Frequency of Response: On occasion reporting requirement and 
recordkeeping requirement.
    Total Annual Burden: 4,840 hours.
    Total Annual Cost: $387,200.
    Privacy Act Impact Assessment: Yes.
    Needs and Uses: The FCC's Wireless Telecommunications Bureau (WTB) 
maintains Internet software used by the public to apply for licenses, 
participate in auctions for spectrum, and maintain license information. 
In this mission, theWTB has a ``help desk'' that answers questions 
related to these systems as well as resetting and/or issuing user 
passwords for access to these systems. Currently, people call the WTB 
Support Center, submit requests for help via free-form emails, or 
submit requests via a form on the FCC Web site (http://esupport.fcc.gov/request.htm). This submission is a revision of this 
form to replace all free-form emails by collecting the information 
required by the WT B to answer and process these requests for support. 
Specifically, this collection is revised to increase the target 
audience to include inquiries received through the Bureau's call center 
and Web site email address. The form will collect contact information 
to follow up on the request if more information is needed and will 
facilitate processing requests. This form will also electronically 
categorize requests to allow for more efficient skill routing 
internally and continuing streamlining processes within the Commission. 
This will increase the speed of disposal of these requests.

Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. 04-21085 Filed 9-17-04; 8:45 am]
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