[Federal Register Volume 69, Number 176 (Monday, September 13, 2004)]
[Notices]
[Page 55175]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-20553]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Reports, Forms, and Recordkeeping Requirements: Agency 
Information Collection Activity Under OMB Review; Passengers With 
Disabilities Customer Satisfaction Survey

AGENCY: Transportation Security Administration (TSA), DHS.

ACTION: Notice.

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SUMMARY: This notice announces that TSA has forwarded the Information 
Collection Request (ICR) abstracted below to the Office of Management 
and Budget (OMB) for review and clearance of an extension of the 
currently approved collection under the Paperwork Reduction Act. The 
ICR describes the nature of the information collection and its expected 
burden. TSA published Federal Register notice, with a 60-day comment 
period soliciting comments, of the following collection of information 
on May 18, 2004, 69 FR 28142.

DATES: Send your comments by October 13, 2004. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Comments may be faxed to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: DHS-TSA 
Desk Officer, at (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Kathleen Blank, Office of 
Transportation Security Policy, TSA-9, 601 South 12th Street, 
Arlington, VA 22202; or by telephone (571) 227-3254; facsimile (571) 
227-1374.

SUPPLEMENTARY INFORMATION:

Transportation Security Administration (TSA)

    Title: Passengers with Disabilities Customer Satisfaction Survey.
    Type of Request: New collection of information.
    OMB Control Number: Not yet assigned.
    Form(s): Passengers with Disabilities Customer Satisfaction Survey.
    Affected Public: Passengers with disabilities and disability 
advocates.
    Abstract: TSA intends to conduct an anonymous, voluntary passenger 
satisfaction survey distributed by TSA screeners to passengers with 
disabilities at the conclusion of the screening process. The survey 
will be self-addressed and postage-paid so that the passenger can 
return it to TSA at their convenience. Alternatively, passengers may 
return the survey directly to a TSA screener, if they choose to 
complete it at the airport. TSA will also distribute surveys to 
advocacy groups that have worked with us to develop the standard 
operating procedures for screening passengers with disabilities. These 
groups will distribute surveys to their members to be returned to TSA. 
Passengers also will have the option of accessing a Web-based version 
of the survey and completing it online. Feedback from surveys completed 
online will be available at TSA. The survey will seek feedback on TSA's 
standard procedures for screening (1) Passengers with hearing, vision, 
mobility, and hidden disabilities, as well as other medical conditions, 
and (2) the assistive devices, equipment, aids, and supplies 
accompanying passengers in each category. TSA will use the results to 
evaluate and improve service to passengers with disabilities.
    Number of Respondents: 30,000.
    Estimated Annual Burden Hours: 5,000.
    Estimated Annual Cost Burden: $0.00.
    TSA is soliciting comments to:
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.

    Issued in Arlington, Virginia, on September 7, 2004.
Susan T. Tracey,
Chief Administrative Officer.
[FR Doc. 04-20553 Filed 9-10-04; 8:45 am]
BILLING CODE 4910-62-M