[Federal Register Volume 69, Number 148 (Tuesday, August 3, 2004)]
[Notices]
[Pages 46555-46556]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-17665]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Proposed Collection; 
Comment Request

    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995 concerning opportunity for public comment on proposed 
collections of information, the Substance Abuse and Mental Health 
Services Administration will publish periodic summaries of proposed 
projects. To request more information on the proposed projects or to 
obtain a copy of the information collection plans, call the SAMHSA 
Reports Clearance Officer on (301) 443-7978.
    Comments are invited on: (a) Whether the proposed collections of 
information are necessary for the proper performance of the functions 
of the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology.
    Proposed Project: Voluntary Customer Satisfaction Surveys to 
Implement Executive order 12862 in the Substance Abuse and Mental 
Health Services Administration (SAMHSA)--OMB No. 0930-0197; 
Extension)--Executive Order 12862 directs agencies that ``provide 
significant services directly to the public'' to ``survey customers to 
determine the kind and quality of services they want and their level of 
satisfaction with existing services.'' SAMHSA provides significant 
services directly to the public, including treatment providers and 
State substance abuse and mental health agencies, through a range of 
mechanisms, including publications, training, meetings, technical 
assistance and web sites. Many of these services are focused on 
information dissemination activities. The purpose of this submission is 
to extend the existing generic approval for such surveys.
    The primary use for information gathered is to identify strengths 
and weaknesses in current service provisions by SAMHSA and to make 
improvements that are practical and feasible. Several of the customer 
satisfaction surveys expected to be implemented under this approval 
will provide data for measurement of program effectiveness under the 
Government Performance and Results Act (GPRA). Information from these 
customer surveys will be used to plan and redirect resources and 
efforts to improve or maintain a high quality of service to health care 
providers and members of the public. Focus groups may be used to 
develop the survey questionnaire in some instances.
    The estimated annual hour burden is as follows:

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                                                     Number of      Responses/
             Type of data collection                respondents     respondent    Hours/response    Total hours
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Focus groups....................................             150               1            2.50             375
Self-administered, mail, telephone and e-mail             16,000               1             .33           5,280
 surveys........................................
                                                 -----------------
    Total.......................................          16,150  ..............  ..............           5,655
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    Send comments to Nancy Pearce, SAMHSA Reports Clearance Officer, 
Room 16-105, Parklawn Building, 5600 Fishers Lane, Rockville, MD 20857. 
Written comments should be received by October 4, 2004.


[[Page 46556]]


    Dated: July 27, 2004.
Anna Marsh,
Executive Officer, SAMHSA.
[FR Doc. 04-17665 Filed 8-2-04; 8:45 am]
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