[Federal Register Volume 69, Number 148 (Tuesday, August 3, 2004)]
[Notices]
[Page 46626]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-17593]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0227]


Agency Information Collection: Emergency Submission for OMB 
Review; Comment Request

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the United States 
Department of Veterans Affairs (VA), has submitted to the Office of 
Management and Budget (OMB) the following emergency proposal for the 
collection of information under the provisions of the Paperwork 
Reduction Act (44 U.S.C. 3507(j)(1)). An emergency clearance is being 
requested in response the Joint Commission on the Accreditation of 
Hospital Organizations (JCAHO) to adopt the Hospital Consumer 
Assessment of Health Plan Survey (HCAHPS) as a national standard survey 
for inpatients.

DATES: Comments must be submitted on or before August 10, 2004.

FOR FURTHER INFORMATION CONTACT: Denise McLamb, Records Management 
Service (005E3), Department of Veterans Affairs, 810 Vermont Avenue, 
NW., Washington, DC 20420, (202) 273-8030, FAX (202) 273-5981 or e-
mail: [email protected]. Please refer to ``OMB Control No. 
2900-0227. Send comments and recommendations concerning any aspect of 
the information collection to VA's OMB Desk Officer, OMB Human 
Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316 or FAX (202) 395-6974. 
Please refer to ``2900-0227.

SUPPLEMENTARY INFORMATION: Title: Nation-wide Customer Satisfaction 
Survey, VA Forms 10-21075a through c (NR), 10-1465-1, 10-1465-3, 10-
0142B, and 10-5387.
    OMB Control Number: 2900-0227.
    Type of Review: Revision of a currently approved collection.
    Abstract: Joint Commission on the Accreditation of Hospital 
Organizations (JCAHO) to adopt the Hospital Consumer Assessment of 
Health Plan Survey (HCAHPS) as a national standard survey for 
inpatients. VA proposes a three-part piloting of the HCAPHS survey 
instrument to better understand how this questionnaire (either alone or 
combined with all or part of VHA's current inpatient questionnaire) and 
the HCAHPS sampling methods work in the population of veteran 
inpatients. The purpose of these patient satisfaction surveys is to 
determine how to improve services, customer satisfaction with existing 
services and how or if customer satisfaction has changed in response to 
reengineering efforts. The survey results will be used as a tool for 
assessing and improving the quality of services being provided to 
patients.
    Affected Public: Individuals or households.
    Estimated Total Annual Burden: 213,137 hours.
    Estimated Average Burden Per Respondent: 23 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 557,040.

    Dated: July 22, 2004.

    By direction of the Secretary.
Loise Russell,
Director, Records Management Service.
[FR Doc. 04-17593 Filed 8-2-04; 8:45 am]
BILLING CODE 8320-01-P