[Federal Register Volume 69, Number 148 (Tuesday, August 3, 2004)]
[Notices]
[Pages 46522-46523]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-17557]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Submission for OMB Review, Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).

DATES: Consideration will be given to all comments received by 
September 2, 3004.
    Title and OMB Number: Customer Satisfaction Survey--Generic 
Clearance; OMB Number 0704-0403.
    Type of Request: Extension.
    Number of Respondents: 790.
    Responses per Respondent: 1.
    Annual Responses: 790.
    Average Burden per Response: 10 minutes.
    Annual Burden Hours: 132.
    Needs and Uses: This information collection requirement is 
necessary to assess the level of service the Defense Technical 
Information Center (DTIC) provides to its current customers. The 
surveys will provide information on the level of overall customer 
satisfaction, and on customer satisfaction with several attributes of 
service that impact the level of overall satisfaction. These customer 
satisfaction surveys are required to implement Executive Order 12862, 
``Setting Customer Service Standards.'' Respondents are DTIC registered 
users who are components of the Department of Defense, Military 
Services, other Federal government Agencies, U.S. Government 
contractors, university involved in Federally funded research, and 
participants. The information obtained by these surveys will be used to 
assist agency senior management in determining agency business policies 
and processes that should be selected for examination,

[[Page 46523]]

modification, and reengineering from the customer's perspective. These 
surveys will also provid statistical and demographic basis for the 
design of follow-on surveys. Future surveys will be used to assist 
monitoring of changes in the level of customer satisfaction over time.
    Affected Public: Business or other for-profit; not-for-profit 
institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Ms. Jacqueline Zeiher.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Zeiher at the Office of Management and 
Budget, Desk Officer for DoD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    DOD Clearance Officer: Mr. Robert Cushing.
    Written requests for copies of the information collection proposal 
should be sent to Mr. Cushing, WHS/ESCD/Information Management 
Division, 1225 South Clark Street, Suite 504, Arlington, VA 22202-4326.

    Dated: July 28, 2004.
L. M. Bynum,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 04-17557 Filed 8-2-04; 8:45 am]
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