[Federal Register Volume 69, Number 111 (Wednesday, June 9, 2004)]
[Notices]
[Pages 32360-32362]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-12966]


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DEPARTMENT OF HOMELAND SECURITY

Coast Guard

[USCG 2003-16298]


Information Collection Under Review by the Office of Management 
and Budget (OMB): 1625-0080, Customer Satisfaction Surveys

AGENCY: Coast Guard, DHS.

ACTION: Request for comments.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, this 
request for comments announces that the Coast Guard has forwarded one 
Information Collection Report (ICR), Customer Satisfaction Surveys, to 
the Office of Information and Regulatory Affairs (OIRA) of the OMB for 
review and comment. Our ICR describes the information we seek to 
collect from the public. Review and comment by OIRA ensures that we 
impose only paperwork burdens commensurate with our performance of 
duties.

DATES: Please submit comments on or before July 9, 2004.

ADDRESSES: To make sure that your comments and related material do not 
enter the docket [USCG 2003-16298]

[[Page 32361]]

more than once, please submit them by only one of the following means:
    (1)(a) By mail to the Docket Management Facility, U.S. Department 
of Transportation, room PL-401, 400 Seventh Street, SW., Washington, DC 
20590-0001. (b) By mail to OIRA, 725 17th Street, NW., Washington, DC 
20503, to the attention of the Desk Officer for the Coast Guard. 
Caution: Because of recent delays in the delivery of mail, your 
comments may reach the Facility more quickly if you choose one of the 
means described below.
    (2)(a) By delivery to room PL-401 at the address given in paragraph 
(1)(a) above, between 9 a.m. and 5 p.m., Monday through Friday, except 
Federal holidays. The telephone number is 202-366-9329. (b) By delivery 
to OIRA, at the address given in paragraph (1)(b) above, to the 
attention of the Desk Officer for the Coast Guard.
    (3) By fax to (a) the Facility at 202-493-2298 and (b) OIRA at 202-
395-5806, or e-mail to OIRA at [email protected] attention: Desk 
Officer for the Coast Guard.
    (4)(a) Electronically through the Web Site for the Docket 
Management System at http://dms.dot.gov. (b) OIRA does not have a 
website on which you can post your comments.
    The Facility maintains the public docket for this notice. Comments 
and material received from the public, as well as documents mentioned 
in this notice as being available in the docket, will become part of 
this docket and will be available for inspection or copying at room PL-
401 (Plaza level), 400 Seventh Street, SW., Washington, DC, between 9 
a.m. and 5 p.m., Monday through Friday, except Federal holidays. You 
may also find this docket on the Internet at http://dms.dot.gov.
    Copies of the complete ICR are available for inspection and copying 
in public dockets. They are available in docket USCG 2003-16298 Docket 
Management Facility between 10 a.m. and 5 p.m., Monday through Friday, 
except Federal holidays; for inspection and printing on the internet at 
http://dms.dot.gov; and for inspection from the Commandant (CG-611), 
U.S. Coast Guard, room 6106, 2100 Second Street, SW., Washington, DC, 
between 10 a.m. and 4 p.m., Monday through Friday, except Federal 
holidays.

FOR FURTHER INFORMATION CONTACT: Mr. Arthur Requina, Office of 
Information Management, 202-267-2326, for questions on this document; 
Ms. Andrea M. Jenkins, Program Manager, U.S. Department of 
Transportation, 202-366-0271, for questions on the docket.

SUPPLEMENTARY INFORMATION:

Public Participation and Request for Comments

    We encourage you to participate in this request for comment by 
submitting comments and related materials. We will post all comments 
received, without change, to http://dms.dot.gov, and they will include 
any personal information you have provided. We have an agreement with 
DOT to use the Docket Management Facility. Please see the paragraph on 
DOT's ``Privacy Act'' below.
    Submitting comments: If you submit a comment, please include your 
name and address, identify the docket number for this request for 
comment [USCG 2003-16298], indicate the specific section of this 
document to which each comment applies, and give the reason for each 
comment. You may submit your comments and material by electronic means, 
mail, fax, or delivery to the Docket Management Facility at the address 
under ADDRESSES; but please submit your comments and material by only 
one means. If you submit them by mail or delivery, submit them in an 
unbound format, no larger than 8\1/2\ by 11 inches, suitable for 
copying and electronic filing. If you submit them by mail and would 
like to know that they reached the Facility, please enclose a stamped, 
self-addressed postcard or envelope. We will consider all comments and 
material received during the comment period. We may change this 
proposed rule in view of them.
    Viewing comments and documents: To view comments, as well as 
documents mentioned in this preamble as being available in the docket, 
go to http://dms.dot.gov at any time and conduct a simple search using 
the docket number. You may also visit the Docket Management Facility in 
room PL-401 on the Plaza level of the Nassif Building, 400 Seventh 
Street, SW., Washington, DC, between 9 a.m. and 5 p.m., Monday through 
Friday, except Federal holidays.
    Privacy Act: Anyone can search the electronic form of all comments 
received in dockets by the name of the individual submitting the 
comment (or signing the comment, if submitted on behalf of an 
association, business, labor union, etc.). You may review the Privacy 
Act Statement of DOT in the Federal Register published on April 11, 
2000 (65 FR 19477), or you may visit http://dms.dot.gov.

Regulatory History

    This request constitutes the 30-day notice required by OIRA. The 
Coast Guard has already published the 60-day notice required by OIRA 
(68 FR 60110, October 21, 2003). That notice elicited no comments.

Request for Comments

    The Coast Guard invites comments on the proposed collection of 
information to determine whether the collection is necessary for the 
proper performance of the functions of the Department. In particular, 
the Coast Guard would appreciate comments addressing: (1) The practical 
utility of the collection; (2) the accuracy of the Department's 
estimated burden of the collection; (3) ways to enhance the quality, 
utility, and clarity of the information that is the subject of the 
collection; and (4) ways to minimize the burden of collection on 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    Comments, to DMS or OIRA, must contain the OMB Control Number of 
the ICR addressed. Comments to DMS must contain the docket number of 
this request, USCG 2003-16298 comments to OIRA are best assured of 
having their full effect if OIRA receives them 30 or fewer days after 
the publication of this request.

Information Collection Request

    Title: Customer Satisfaction Surveys.
    OMB Control Number: 1625-0080.
    Type of Request: Reinstatement, with change, of a previously 
approved collection for which approval has expired.
    Affected Public: Recreational boaters, commercial mariners, 
industry groups, and State and local governments.
    Form: This collection of information does not require the public to 
fill out forms, but does require submitting information to the Coast 
Guard in written or electronic format.
    Abstract: Putting people first means ensuring that the Federal 
Government provides the highest quality of service possible to the 
American people. Executive Order 12862, requires that all executive 
departments and agencies providing significant services directly to the 
public seek to meet established standards of customer service and (1) 
identify the customers who are, or should be, served by the agency and 
(2) survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services.
    Burden: The estimated burden is 5,847 hours a year. This estimate 
represents an increase of 847 hours from the estimate in our 60-day 
notice.


[[Page 32362]]


    Dated: May 27, 2004.
Clifford I. Pearson,
Assistant Commandant for C4 and Information Technology.
[FR Doc. 04-12966 Filed 6-8-04; 8:45 am]
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