[Federal Register Volume 69, Number 107 (Thursday, June 3, 2004)]
[Notices]
[Pages 31361-31362]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-12472]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF DEFENSE

Office of the Secretary


Submission for OMB Review; Comment Request

ACTION: Notice.

-----------------------------------------------------------------------

    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).

[[Page 31362]]


DATES: Consideration will be given to all comments received by July 6, 
2004.
    Title and OMB Number: Customer Satisfaction Surveys--Generic 
Clearance; OMB Number 0730-0003.
    Type of Request: Extension.
    Number of Respondents: 15,000.
    Responses Per Respondent: 1.
    Annual Responses: 15,000.
    Average Burden Per Response: 8 minutes (average).
    Annual Burden Hours. 2,000 hours.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services Defense Finance and 
Accounting Service (DFAS) customers want and expect, as well as their 
satisfaction with DFAS's existing services. DFAS will conduct a variety 
of activities to include, but not necessarily limited to, customer 
satisfaction surveys, transaction based on telephone interviews, 
Interactive Voice Response Systems (IVRS) telephonic surveys, etc. The 
surveys allow DFAS to obtain the knowledge necessary to provide the 
best service possible and provide unfiltered feedback from the customer 
for process improvement activities. The information collected provides 
data about customer perceptions and can help identify agency operations 
that require quality improvement, provide early detection of process or 
systems problems, and focus attention on areas where customer service 
and functional training or changes in existing operations will improve 
service delivery.
    Affected Public: Individuals or Households; Business or Other For-
Profit; Not-For-Profit Institutions; State, Local or Tribal Government.
    Frequency: Annually.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Ms. Jacqueline Zeiher.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Zeiher at the Office of Management and 
Budget, Desk Officer for DoD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    DoD Clearance Officer: Mr. Robert Cushing.
    Written requests for copies of the information collection proposal 
should be sent to Mr. Cushing, WHS/ESCD/Information Management 
Division, 1225 South Clark Street, Suite 504, Arlington, VA 22202-4326.

    Dated: May 26, 2004.
L.M. Bynum,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 04-12472 Filed 6-2-04; 8:45 am]
BILLING CODE 5001-06-M