[Federal Register Volume 69, Number 59 (Friday, March 26, 2004)]
[Notices]
[Pages 15887-15888]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-6846]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Warren Grant Magnuson Clinical Center; Submission for OMB Review; 
Comment Request; Customer and Other Partners Satisfaction Surveys

SUMMARY: In compliance with the requirement of section 3507(A)(1)(D) of 
the Paperwork Reduction Act of 1995 for the opportunity for public 
comment on the proposed data collection projects, the Warren Grant 
Magnuson Clinical Center (CC), the National Institutes of Health, (NIH) 
has submitted to the Office of Management and Budget (OMB) a request to 
review and approve the information collection listed below. This 
proposed information collection was previously published in the Federal 
Register on December 19, 2003 (Volume 68, Number 244, page 70821), and 
allowed 60 days for public comments. No public comments were received. 
The purpose of this notice is to provide an additional 30 days for 
public comment.
    5 CFR 1320.5. Respondents to this request for information 
collection should not respond unless the request displays a currently 
valid OMB control number.

Proposed Collection

    Title: Generic Clearance for Satisfaction Surveys of Customer and 
Other Partners.
    Type of Information Collection Request: Extension (OMB Control 
Number: 0925-0458).
    Need and Use of Information Collection: The information collected 
in these surveys will be used by Clinical Center personnel: (1) To 
evaluate the satisfaction of various Clinical Center customers and 
other partners with Clinical Center services; (2) to assist with the 
design of modifications of these services, based on customer input; (3) 
to develop new services, based on customer need; and (4) to evaluate 
the satisfaction of various Clinical Center customers and other 
partners with implemented service modifications. These surveys will 
almost certainly lead to quality improvement activities that will 
enhance and/or streamline the Clinical Center's operations. The major 
mechanisms by which the Clinical Center will request customer input is 
through surveys and focus groups. The surveys will be tailored 
specifically to each class of customers and to that class of customer's 
needs. Surveys will either be collected as written documents, as faxed 
documents, mailed electronically or collected by telephone from 
customers. Information gathered from these surveys of Clinical Center

[[Page 15888]]

 customers and other partners will be presented to, and used directly 
by, Clinical Center management to enhance the services and operations 
of our organization.
    Frequency of Response: The participants will respond yearly.
    Affected public: Individuals and households, businesses and other 
for profit, small businesses and organizations.
    Types of respondents: These surveys are designed to assess the 
satisfaction of the Clinical Center's major internal and external 
customers with the services provided. These customers include, but are 
not limited to, the following groups of individuals: Clinical Center 
patients, family members of Clinical Center patients, visitors to the 
Clinical Center, National Institutes of Health investigators, NIH 
intramural collaborators, private physicians or organizations who refer 
patients to the Clinical Center, volunteers, vendors and collaborating 
commercial enterprises, small business, regulators, and other 
organizations. The annual reporting burden is as follows:

                                                          Table 1.--Burden Estimate for FY 2005
--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                        Estimated
                Customer                       Type of survey          number to be       Expected         Time to complete survey      Estimated burden
                                                                         surveyed      response rate                                         hours
--------------------------------------------------------------------------------------------------------------------------------------------------------
Clinical Center Patients...............  Questionnaire.............            3,000              60%  25 minutes                                 1253
Family Members of Patients.............  Questionnaire.............             1000              40%  10 minutes                                  167
Former physician employees and trainees  Electronic................              500              20%  10 minutes                                   83.5
Referring physicians and practitioners.  Questionnaire.............              500              20%  10 minutes                                   83.5
Vendors and Collaborating Commercial     Questionnaire.............             2000              20%  15 minutes                                  500
 Enterprises.
Volunteers.............................  Questionnaire.............              275              60%  40 minutes                                  183.7
                                                                                                                                      ------------------
    Total..............................  ..........................  ...............        n = 2,965  ..............................             2270.7
--------------------------------------------------------------------------------------------------------------------------------------------------------

    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance extension is requested is $40,222 
annually. A contract has been let with a vendor to provide assistance 
in survey administration. The estimated annual cost of this contract is 
$36,000.00. There are no capital costs to report.
    Requests for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the Clinical 
Center and the agency, including whether the information shall have 
practical utility; (2) The accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (4) Ways to minimize the burden of the collection of information on 
those who are to respond, including the use of automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed project or to obtain a copy of the data collection plans 
and instruments, contact: Dr. David K. Henderson, Deputy Director for 
Clinical Care, Warren G. Magnuson Clinical Center, National Institutes 
of Health, Building 10, Room 2C 146, 9000 Rockville Pike, Bethesda, 
Maryland 20892, or call non-toll free: (301) 496-3515, or e-mail your 
request or comments, including your address to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: March 22, 2004.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 04-6846 Filed 3-25-04; 8:45 am]
BILLING CODE 4140-01-M