[Federal Register Volume 69, Number 37 (Wednesday, February 25, 2004)]
[Notices]
[Page 8630]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-4041]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Defense Finance and Accounting Service.

ACTION: Notice.

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SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Defense Finance and Accounting Service 
announces the proposed public information collection and seeks public 
comment on the provisions thereof. Comments are invited on: (a) Whether 
the proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility and clarity of the information 
to be collected; and (d) ways to minimize the burden of the information 
collection on respondents, including through the use of automated 
collection techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by April 
26, 2004.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Defense Finance and 
Accounting Service, ATTN: Lynne Anderson, 1931 Jefferson Davis Highway, 
CM3-Second Floor (Room 228), Arlington, VA 22240-5291.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address, 
or call Lynne Anderson at (703) 607-3700 or Connie Martin at (317) 510-
2298.
    Title, Associated Form, and OMB Number: Customer Satisfaction 
Surveys--Generic Clearance; OMB Number 0730-0003.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services DFAS customers want and 
expect, as well as their satisfaction with DFAS's existing services.
    Affected Public: Individuals or Households, Business or other for 
profit, Not-for-profit institutions, Federal government, and State, 
Local or Tribal Governments.
    Annual Burden Hours: Estimated 2,000.
    Number of Respondents: Estimated 15,000.
    Responses Per Respondent: 1.
    Average Burden Per Response: 8 minutes.
    Frequency: Annually.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    DFAS will conduct a variety of activities to include, but not 
necessarily limited to customer satisfaction surveys, transaction based 
telephone interviews, Interactive Voice Response Systems (IVRS) 
telephonic surveys, etc. If the customer feedback activities were not 
conducted, DFAS would not only be in violation of E.O. 12862, but would 
also not have the knowledge necessary to provide the best service 
possible and provide unfiltered feedback from the customer for our 
process improvement activities. The information collected provides 
information about customer perceptions and can help identify agency 
operations that need quality improvement, provide early detection of 
process or systems problems, and focus attention on areas where 
customer service and functional training or changes in existing 
operations will improve service delivery.

    Dated: February 18, 2004.
L.M. Bynum,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 04-4041 Filed 2-24-04; 8:45 am]
BILLING CODE 5001-06-M