[Federal Register Volume 69, Number 37 (Wednesday, February 25, 2004)]
[Notices]
[Page 8629]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 04-4039]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Defense Technical Information Center-DTIC, DoD.

ACTION:  Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 S.C. Chapter 35). In compliance with 
section 3506(c)(2)(A) of the Paperwork Reduction Act of 1995, the 
Defense Technical Information Center announces the proposed extension 
of a public information collection and seeks public comment on the 
provisions thereof. Comments are invited on: (a) Whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimate of 
the burden of the proposed information collection; (c) ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (d) ways to minimize the burden of the information collection on 
respondents, including through the use of automated collection 
techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by April 
26, 2004.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to Defense Technical Information 
Center (DTIC), Marketing and Registration Division, 8725 John J. 
Kingman Road, Suite 0944, ATTN: Ms. Elaine Stober, Ft. Belvoir, VA 
22060-6218.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address, 
or call DTIC, Marketing and Registration Division, at (703) 767-8207.
    Title; Associated Form; and OMB Number: Customer Satisfaction 
Survey--Generic Clearance; OMB Number 0704-0403.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the Defense Technical Information Center 
(DTIC) provides to its current customers. The surveys will provide 
information on the level of overall customer satisfaction, and on 
customer satisfaction with several attributes of service that impact 
the level of overall satisfaction. These customer satisfaction surveys 
are required to implement Executive Order 12862, ``Setting Customer 
Service Standards.'' Respondents are DTIC registered users who are 
components of the Department of Defense, military services, other 
Federal Government Agencies, U.S. Government contractors, university 
involved in Federally funded research, and participants. The 
information obtained by these surveys will be used to assist agency 
senior management in determining agency business policies and processes 
that should be selected for examination, modification, and 
reengineering from the customer's perspective. These surveys will also 
provide statistical and demographic basis for the design of follow-on 
surveys. Future surveys will be used to assist monitoring of changes in 
the level of customer satisfaction over time.
    Affected Public: Business or other for profit; Not-for-profit 
institutions.
    Annual Burden Hours: 132.
    Number of Respondents: 790.
    Responses Per Respondent: 1.
    Average Burden Per Response: 10 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection

    The purpose of these surveys is to assess the level of service the 
Defense Technical Information Center (DTIC) provides to its current 
customers. The proposed collection of information will be conducted 
annually. Less frequent collection or no collection of information 
would result in the inability to effectively measure customer 
satisfaction and improve products and services based on feedback. The 
surveys will provide information on the level of overall customer 
satisfaction, and on customer satisfaction with several attributes of 
service which impact the level of overall satisfaction. The objectives 
of the survey are to help DTIC (1) gauge the level of satisfaction 
among both its general and Top 200 users, and (2) identify possible 
areas for improving our products and services. The surveys are designed 
to assist in evaluating the following knowledge objectives:
     To improve customer retention;
     To determine the perceived quality of products, 
service and customer care;
     To indicate trends in products, services and 
customer care;
     To benchmark our customer satisfaction results 
with other Federal government agencies.

    Dated: February 18, 2004.
L.M. Bynum,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 04-4039 Filed 2-24-04; 8:45 am]
BILLING CODE 5001-06-M