[Federal Register Volume 68, Number 245 (Monday, December 22, 2003)]
[Notices]
[Page 71121]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-31400]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-4650-N-102]


Notice of Proposed Information Collection: Comment Request; 
Customer Satisfaction Surveys

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: The proposed information collection requirement described 
below will be submitted to the Office of Management and Budget (OMB) 
for review, as required by the Paperwork Reduction Act. The Department 
is soliciting public comments on the subject proposal.

DATES: Comments due: February 20, 2004.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and/or OMB 
Control Number and should be sent to: Wayne Eddins, Reports Management 
Officer, Q, Department or Housing and Urban Development, 451 7th 
Street, SW., L'Enfant Plaza Building, Room 800a, Washington, DC 20410.

FOR FURTHER INFORMATION CONTACT: Wayne Eddins, Reports Management 
Officer, Q, Department of Housing and Urban Development, 451 Seventh 
Street, Southwest, Washington, DC 20410; e-mail [email protected]; 
telephone (202) 708-2374(this is not a toll-free number) for copies of 
the proposed forms and other available information.

SUPPLEMENTARY INFORMATION: The Department will submit the proposed 
information collection to OMB for review, as required by the Paperwork 
Reduction Act of 1995 (44 U.S.C. chapter 35, as amended).
    This Notice is soliciting comments from members of the public and 
affecting agencies concerning the proposed collection of information 
to: (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility; (2) 
Evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (3) Enhance the quality, utility, 
and clarity of the information to be collected; and (4) Minimize the 
burden of the collection of information on those who are to respond; 
including through the use of appropriate automated collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.
    This Notice also lists the following information:
    Title of Proposal: Customer Satisfaction Surveys.
    OMB Control Number, if applicable: 2535-New.
    Respondents: Individuals, Business, or other for-profit, Not-for 
profit institutions, State, Local or Tribal Government.
    Description of the need for the information and proposed use: 
Executive Order 12862, ``Setting Customer Service Standards'' requires 
that Federal agencies provide the highest quality service to our 
customers by identifying them and determining what they think about our 
services. The surveys covered in the request for a generic clearance 
will provide HUD a means to gather this data directly from our 
customers.
    Agency form numbers, if applicable: None.
    Estimation of the total number of hours needed to prepare the 
information collection including number of respondents, frequency of 
response, and hours of response: The burden hours per response will 
vary with each survey; however, we estimate an average burden of sixty 
minutes for each survey. We estimate that HUD will survey respondents 
on occasion. Therefore, the total annual estimate is one burden hour 
per respondent.
    Status of the proposed information collection: This is a new 
collection.

    Authority: Sec. 3506 of the Paperwork Reduction Act of 1995, 44 
U.S.C. chapter 35, as amended.

    Dated: December 12, 2003.
Wayne Eddins,
Departmental Reports Management Officer, Office of the Chief 
Information Officer.
[FR Doc. 03-31400 Filed 12-19-03; 8:45 am]
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