[Federal Register Volume 68, Number 244 (Friday, December 19, 2003)]
[Notices]
[Pages 70821-70822]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-31322]



[[Page 70821]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Warren Grant Magnuson Clinical Center; Proposed Collection; 
Comment Request; Customer and Other Partners Satisfaction Surveys

    Summary: In compliance with the requirement of section 
3506(c)(2)(A) of the Paperwork Reduction Act of 1995 for the 
opportunity for pubic comment on the proposed data collection projects, 
the Warren Grant Magnuson Clinical Center (CC), the National Institutes 
of Health, (NIH) will publish periodic summaries of proposed projects 
to be submitted to the Office of Management and Budget (OMB) for review 
and approval.

Proposed Collection

    Title: Customer and Other Partners Satisfaction Surveys. Type of 
Information Collection Request: New request/waiver. Need and Use of 
Information Collection: The information collected in these surveys will 
be used by Clinical Center personnel: (1) To evaluate the satisfaction 
of various Clinical Center customers and other partners with Clinical 
Center services; (2) to assist with the design of modifications of 
these services, based on customer input; (3) to develop new services, 
based on customer need; and (4) to evaluate the satisfaction of various 
Clinical Center customers and other partners with implemented service 
modifications. These surveys will almost certainly lead to quality 
improvement activities that will enhance and/or streamline the Clinical 
Center's operations. The major mechanisms by which the Clinical Center 
will request customer input is through surveys and focus groups. The 
surveys will be tailored specifically to each class of customer and to 
that class of customer's needs. Surveys will either be collected as 
written documents, as faxed documents, mailed electronically or 
collected by telephone from customers. Information gathered from these 
surveys of Clinical Center customers and other partners will be 
presented to, and used directly by, Clinical Center management to 
enhance the services and operations of our organization. Frequency of 
Response: The participants will respond yearly. Affected public: 
Individuals and households; businesses and other for profit, small 
businesses and organizations. Types of respondents: These surveys are 
designed to assess the satisfaction of the Clinical Center's major 
internal and external customers with the services provided. These 
customers include, but are not limited to, the following groups of 
individuals: Clinical Center patients, family members of Clinical 
Center patients, visitors to the Clinical Center, National Institutes 
of Health investigators, NIH intramural collaborators, private 
physicians or organizations who refer patients to the Clinical Center, 
volunteers, vendors and collaborating commercial enterprises, small 
businesses, regulators, and other organizations. The annual reporting 
burden is as follows:

--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                              Time to
                                                                                             Estimated       Expected        complete        Estimated
             Customer                                  Type of survey                      number to be    response rate      survey       burden hours
                                                                                             surveyed        (percent)       (minutes)
--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                         FY 2004
--------------------------------------------------------------------------------------------------------------------------------------------------------
Clinical Center Patients.........  Questionnaire........................................            5000              50              30         1250
Family Members of Patients.......  Questionnaire........................................            3000              50              30          750
Visitors to the Clinical Center..  Questionnaire........................................            1500              15              10           37.5
Clinical Center Employees........  Questionnaire/Electronic.............................            2500              60              20          501
NIH Investigators................  Questionnaire/Electronic.............................            2400              25              30          300
NIH Intramural Collaborators.....  Questionnaire/Electronic.............................            1500              30              15          112.5
Vendors and Collaborating          Questionnaire........................................            2000              20              15          100
 Commercial Enterprises.
Professionals and Organizations    Questionnaire/Electronic.............................            1000              30              20          100.2
 Referring Patients.
Regulators.......................  Questionnaire/Electronic.............................              30              85              20            8.5
Volunteers.......................  Questionnaire........................................             275              60              20           55.11
                                                                                         ---------------------------------------------------------------
    Total........................  .....................................................          19,205  ..............  ..............         3215.01
--------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                         FY 2005
--------------------------------------------------------------------------------------------------------------------------------------------------------
Clinical Center Patients.........  Questionnaire/Electronic.............................            5000              50              30         1250
Family Members of Patients.......  Questionnaire/Electronic.............................            2000              50              30          500
Visitors to the Clinical Center..  Questionnaire/Electronic.............................            1000              15              10           25
Clinical Center Employees........  Questionnaire/Electronic.............................            2500              60              20          501
NIH Investigators................  Questionnaire/Electronic.............................            2500              25              20          208.75
NIH Intramural Collaborators.....  Questionnaire/Electronic.............................            1000              30              10           50.1
Vendors and Collaborating          Questionnaire/Electronic.............................            2500              20              15          125
 Commercial Enterprises.
Professionals and Organizations    Questionnaire/Electronic.............................            3000              30              20          300.6
 Referring Patients.
Regulators.......................  Questionnaire/Electronic.............................              25              80              15            5
Volunteers.......................  Questionnaire/Electronic.............................             300              50              15           37.5
                                                                                         ---------------------------------------------------------------
    Total........................  .....................................................          19,825  ..............  ..............         3002.95
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                                                                         FY 2006
--------------------------------------------------------------------------------------------------------------------------------------------------------
Clinical Center Patients.........  Questionnaire/Electronic.............................            5000              60              30         1500
Family Members of Patients.......  Questionnaire/Electronic.............................            2000              40              30          400
Visitors to the Clinical Center..  Questionnaire/Electronic.............................            1000              15              10           25.05
Clinical Center Employees........  Questionnaire/Electronic.............................            2500              60              15          375

[[Page 70822]]

 
NIH Investigators................  Questionnaire/Electronic.............................            2000              25              15          125
NIH Intramural Collaborators.....  Questionnaire/Electronic.............................            2000              30              10          100.2
Vendors and Collaborating          Questionnaire/Electronic.............................            2500              15              20          125.25
 Commercial Enterprises.
Professionals and Organizations    Questionnaire/Electronic.............................            2000              30              20          200.4
 Referring Patients.
Regulators.......................  Questionnaire/Electronic.............................              30              85             205            8.5
Volunteers.......................  Questionnaire/Electronic.............................             275              60              30           82.5
                                                                                         ---------------------------------------------------------------
    Total........................  .....................................................          19,305  ..............  ..............        2,941.9
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    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance is requested is $27,187.10 for 
2004, $31,043 for 2005, and $24,693.70 for 2006. Estimated Capital 
Costs are $7,000. Estimated Operating and Maintenance costs are 
$73,000.

Requests for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the Clinical Center and the 
agency, including whether the information shall have practical utility; 
(2) the accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project, or to obtain a copy of the data collection plans and 
instruments, contact: Dr. David K. Henderson, Deputy Director for 
Clinical Care, Warren G. Magnuson Clinical Center, National Institutes 
of Health, Building 10, Room 2C 146, 9000 Rockville Pike, Bethesda, 
Maryland 20892, or call non-toll free: 301-496-3515, or e-mail your 
request or comments, including your address to: [email protected].

Comments Due Date

    Comments regarding this information collection are best assured of 
having their full effect if received within 60 days of the date of this 
publication.

    Dated: December 11, 2003.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 03-31322 Filed 12-18-03; 8:45 am]
BILLING CODE 4140-10-P