[Federal Register Volume 68, Number 233 (Thursday, December 4, 2003)]
[Notices]
[Pages 67855-67856]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-30172]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Federal Emergency Management Agency, Emergency Preparedness and 
Response Directorate, U.S. Department of Homeland Security.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on proposed continuing information collections. In 
accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3506(c)(2)(A)), this notice seeks comments concerning the continuing 
collection of information, which is necessary for assessment and 
improvement of the delivery of disaster assistance. The forms serve as 
survey tools used to evaluate customer perceptions of effectiveness, 
timeliness and satisfaction with initial, continuing and final delivery 
of disaster-related assistance.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Order 12862 that requires all Federal agencies to survey 
customers to determine the kind and quality of services they want and 
their level of satisfaction with existing services. The Government 
Performance and Results Act (GPRA) requires agencies to set missions 
and goals and measure performance against them. FEMA will fulfill these 
requirements by collecting customer service and program information 
through surveys of the Recovery (RE) Division's external customers.

Collection of Information

    Title: Federal Emergency Management Agency (FEMA) Public Assistance 
Program Evaluation and Customer Satisfaction Surveys and Individual 
Assistance Customer Satisfaction Surveys.
    Type of Information Collection: Extension.
    OMB Number: 1660-0036.
    Form Numbers: Public Assistance Program Evaluation and Customer 
Satisfaction Survey, Registration Intake Survey, Helpline Survey, End 
of Disaster Survey, Housing Inspection Services Survey. (Note: There 
are no form numbers.)
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with existing services. FEMA Managers use the 
survey results to measure program performance against standards for 
performance and customer service; measure achievement of GPRA 
objectives; and generally gauge and make improvements to disaster 
services that increase customer satisfaction and program effectiveness.
    Affected Public: Individuals and households, businesses or other 
for-profit companies, not-for-profit institutions, farms, Federal 
Government, and State, Local or Tribal Governments.
    Estimated Total Annual Burden Hours: 12, 210.

[[Page 67856]]



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                                                                                                   Annual burden
                FEMA survey forms                    Number of     Frequency of      Hours per         hours
                                                    respondents      response        response        (rounded)
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Public Assistance Survey--Mail..................              30              50             .30             450
Registration Intake Survey--Phone...............             100              40             .25           1,000
Helpline Survey--Phone..........................             100              40             .25           1,000
End of Disaster Survey-Phone....................             100              40             .25           1,000
Inspection Services Survey--Mail................             750              40             .25           7,500
                                                 -----------------
    SubTotal....................................  ..............  ..............  ..............          10,950
                                                 -----------------
Focus Groups....................................  ..............  ..............  ..............  ..............
Public Assistance...............................              20               4               6             480
Individual Assistance for all 4 Survey Types....              10              24            3.25             780
                                                 -----------------
    SubTotal....................................  ..............  ..............  ..............           1,260
                                                 -----------------
    Grand Total.................................  ..............  ..............  ..............          12,210
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    Estimated Cost: $1,503,080.
    Comments: Written comments are solicited to (a) evaluate whether 
the proposed data collection is necessary for the proper performance of 
the agency, including whether the information shall have practical 
utility; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (c) enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) minimize the burden of the collection of information on those who 
are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses. Comments should be received within 60 days of 
the date of this notice.
ADDRESSES: Interested persons should submit written comments to Muriel 
B. Anderson, Chief, Records Management Branch, Information Resources 
Management Division, Information Technology Services Directorate, 
Federal Emergency Management Agency, Emergency Preparedness and 
Response Directorate, Department of Homeland Security, 500 C Street, 
SW., Room 316, Washington, DC 20472.

FOR FURTHER INFORMATION CONTACT: Contact Maggie Billing, Program 
Analyst, Texas National Processing Service Center, Recovery Division, 
Response and Recovery Directorate, Federal Emergency Management Agency, 
Department of Homeland Security at 940-891-8709 or 
[email protected] for additional information. You may contact Ms. 
Anderson for copies of the proposed collection of information at 
facsimile number (202) 646-3347 or e-mail address: 
[email protected].

    Dated: November 24, 2003.
Edward W. Kernan,
Division Director, Information Resources Management Division, 
Information Technology Services Directorate.
[FR Doc. 03-30172 Filed 12-3-03; 8:45 am]
BILLING CODE 9110-10-P