[Federal Register Volume 68, Number 193 (Monday, October 6, 2003)]
[Notices]
[Pages 57700-57701]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-25295]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request: National Institute of 
Diabetes and Digestive and Kidney Diseases Information Clearinghouses 
Customer Satisfaction Survey

Summary: Under the provision of section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Institute of Diabetes and Digestive 
and Kidney Diseases (NIDDK), the National Institutes of Health (NIH), 
has submitted to the Office of Management and Budget (OMB) a request to 
review and approve the information collection listed below. This 
proposed information collection was previously published in the Federal 
Register on April 30, 2003, pages 23150-23151 and allowed 60 days for 
public comment. No public comments were received. The purpose of this 
notice is to allow an additional 30 days for public comment. The 
National Institutes of Health may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has been extended, revised, or implemented on or after October 1, 
1995, unless it displays a currently valid OMB control number.

Proposed Collection

    Title: NIDDK Information Clearhinghouses Customer Satisfaction 
Survey.
    Type of Information Request: Extension. The OMB control number 
0925-0480 expires July 31, 2003.
    Need and Use of Information Collection: NIDDK is conducting a 
survey to evaluate the efficiency and effectiveness of services 
provided its three information clearinghouses: National Diabetes 
Information Clearinghouse, National Digestive Diseases Information 
Clearinghouse, National Kidney and Urologic Diseases Information 
Clearinghouse. The survey responds to Executive Order 12862, ``Setting 
Customer Service Standards,'' which requires agencies and departments 
to identify and ``survey their customers to determine the kind and 
quality of service they want and their level of satisfaction with 
existing service.''
    Frequency of Response: On occasion.
    Affected Public: Individuals or households; clinics or doctor's 
offices.
    Type of Respondents: Physicians, nurses, patients, family.
    The annual reporting burden is as follows:
    Estimated Number of Respondents: 12,000.
    Estimated Number of Responses per Respondent: 1.
    Estimated Average Burden Hours Per Response: 0.1671.
    Estimated Total Annual Burden Hours Requested: 2,000. The 
annualized cost to respondents is estimated at $39,000. There are no 
Capital Costs to report. There are no Operating or Maintenance Costs to 
report.

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                                                                                     Estimated       Estimated
              Type or  respondents                   Number of     Frequency of       average      annual burden
                                                    respondents      response      response time      hours.
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Patients/Family.................................           3,600            1.00           0.167             600
Phys. Asst......................................           7,200            1.00           0.167           1,200
Physicians......................................           1,200            1.00           0.167             200
                                                 -----------------
    Totals......................................          12,000  ..............  ..............           2,000
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    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information including the validity of the methodology and 
assumptions used; (3) Ways to enhance the quality, utility, and clarity 
of the information to be collected; and (4) Ways to minimize the burden 
of the collection of information on those who are to respond, including 
the use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimate public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed project or

[[Page 57701]]

to obtain a copy of the data collection plans and instruments, contact: 
Kathy Kranzfelder, Project Officer, NIDDK Information Clearinghouses, 
NIH, Building 31, Room 9A04, MSC2560, Bethesda, MD 20852, or call non-
toll-free number (301) 435-8113 or E-mail your request, including your 
address, to: [email protected].
    Comments Due Date: Comments regarding this information are best 
assured of having their full effect if received within 30 days 
following the date of this publication.

    Dated: May 30, 2003.
Barbara Merchant,
Executive Officer, NIDDK.
[FR Doc. 03-25295 Filed 10-3-03; 8:45 am]
BILLING CODE 4140-01-M