[Federal Register Volume 68, Number 192 (Friday, October 3, 2003)]
[Notices]
[Pages 57471-57472]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-25067]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; NCI Cancer 
Information Service Demographic/Customer Service Data Collection

SUMMARY: Under the provisions of section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Cancer Institute (NCI), the 
National Institutes of Health (NIH) has submitted to the Office of 
Management and Budget (OMB) a request to review and approve the 
information collection listed below. This proposed information 
collection was previously published in the Federal Register on June 9, 
2003, Vol. 68, No. 25, pages 34405-34406 and allowed 60 days for public 
comment. No public comments were received. The purpose of this notice 
is to allow an additional 30 days for public comment. The National 
Institutes of Health may not conduct or sponsor, and the respondent is 
not required to respond to, an information collection that has been 
extended, revised, or implemented on or after October 1, 1995, unless 
it displays a currently valid OMB control number. Proposed Collection: 
Title: The National Cancer Institute Cancer Information Service 
Demographic Customer Service Data Collection. Type of Information 
Collection Request: Revision with change of a currently approved 
collection (OMB No. 0925-0208, expires 10/31/2003). Need and Use of 
Information Collection: The National Cancer Institute's Cancer 
Information Service (CIS) provides the latest information on cancer, 
clinical trials, and tobacco cessation. Characterizing users and how 
they found out about the CIS is essential to customer service, program 
planning and promotion. This effort involves a brief survey of users of 
the 1-800-4-CANCER toll-free service and LiveHelp, a Web-based chat 
service. The telephone survey contains seven questions--3 customer 
service and 4 demographic--asked of a subset of callers (cancer 
patients, their family or friends, and the general public) at the end 
of usual service for an annual total of approximately 286,000 callers. 
100% of these callers will be asked the three customer service 
questions for an annual total of approximately 286,000 callers; 25% of 
callers will be asked the four demographic questions for an annual 
total of approximately 71,500 callers. If the call is the result of a 
special promotion, 50% of callers will be surveyed for demographics. 
Special promotions account for an estimated 30% of calls for an annual 
total of approximately 42,900 callers. The combined annual total is 
400,400 callers. The LiveHelp web survey involves asking the same seven 
questions to 50% of the same subset of users for an annual total of 
approximately 5,500 users. The combined total to be surveyed each year 
is 405,900 users of the telephone and LiveHelp services for total of 
1,951 annual burden hours. Frequency of Response: Single time. Affected 
Public: Individuals or households. Type of Respondents: Patients, 
relatives, friends, and general public. The annual reporting burden is 
as follows:

                                    Table 1.--Respondent and Burden Estimate
----------------------------------------------------------------------------------------------------------------
                                                              Number of    Frequency   Average time  Annual hour
                    Type of respondents                      respondents  of response  per response     burden
----------------------------------------------------------------------------------------------------------------
                 Individuals or Households
 
Telephone:
    --3 questions (100%)...................................      286,000            1       0.00328          937
    --4 questions (25%)....................................       71,500            1       0.0083           594
    --4 questions (50%) special promotions.................       42,900            1       0.0083           356
                                                            -------------                           ------------
        Subtotal...........................................      400,400  ...........  ............        1,887
                                                            -------------                           ------------
LiveHelp:
    --7 questions (50%)....................................        5,500            1       0.0116            64
        Subtotal...........................................        5,500  ...........  ............           64
                                                            =============                           ============
        Annualized Totals..................................      405,900  ...........  ............        1,951
----------------------------------------------------------------------------------------------------------------

    The annualized cost to respondents is estimated at: $31,904. There 
are no Capital Costs to report. There are no Operating or Maintenance 
Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper

[[Page 57472]]

performance of the function of the agency, including whether the 
information will have practical utility; (2) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) ways to enhance the quality, utility and clarity of the 
information being collected; and (4) ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503. Attention: Desk Officer for NIH. To request more information on 
the proposed project or to obtain a copy of the data collection plans 
and instruments, contact: Madeline La Porta, Associate Deputy Director, 
Cancer Information Service, OC, NCI, 6116 Executive Boulevard, MSC 
8322, Room 3036A, Bethesda, MD 20892-8322, or call non-toll-free number 
(301) 594-8025 or e-mail your request, including your address to: 
[email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: September 26, 2003.
Reesa Nichols,
NCI Project Clearance Liaison.
[FR Doc. 03-25067 Filed 10-2-03; 8:45 am]
BILLING CODE 4140-01-M