[Federal Register Volume 68, Number 149 (Monday, August 4, 2003)]
[Notices]
[Page 45839]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-19775]



[[Page 45839]]

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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Reports, Forms, and Record Keeping Requirements: Agency 
Information Collection Activity Under OMB Review; Aviation Security 
Customer Satisfaction Performance Measurement Passenger Survey

AGENCY: Transportation Security Administration (TSA), DHS.

ACTION: Notice.

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SUMMARY: This notice announces that TSA has forwarded the Information 
Collection Request (ICR) abstracted below to the Office of Management 
and Budget (OMB) for review and clearance under the Paperwork Reduction 
Act. The ICR describes the nature of the information collection and its 
expected burden on the public. TSA published a Federal Register notice, 
with a 60-day comment period soliciting comments, of the following 
collection of information on May 23, 2003, 68 FR 28242.

DATES: Send your comments by September 3, 2003. A comment to OMB is 
most effective if OMB receives it within 30 days of publication.

ADDRESSES: Comments may be faxed to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: DHS-TSA 
Desk Officer, at (202) 395-5806.

FOR FURTHER INFORMATION CONTACT: Yani Collins; TSA-03, Office of 
Strategic Management & Analysis; Transportation Security Administration 
HQ, West Tower, Suite 1045N; 601 South 12th Street, Arlington, VA 
22202-4220; telephone (571) 227-1620; facsimile (571) 227-1927; or e-
mail [email protected].

SUPPLEMENTARY INFORMATION:

Transportation Security Administration (TSA)

    Title: Aviation Security Customer Satisfaction Performance 
Measurement Passenger Survey.
    Type of Request: New collection.
    OMB Control Number: Not yet assigned.
    Forms: Aviation Security Customer Satisfaction Performance 
Measurement Passenger Survey Forms.
    Affected Public: Up to 422,000 members of the flying public each 
year.
    Abstract: TSA seeks to provide world-class customer service and 
world-class security. It also seeks to be a performance-based 
organization that evaluates its programs, measures its performance, and 
makes management decisions based on objective, credible data. In order 
to assess its success in providing world-class customer service, TSA 
intends to conduct a brief satisfaction survey of passengers at the 
airport. We will conduct two types of surveys: (1) A statistically-
valid survey conducted periodically at groups of major airports each 
year in order to produce the Customer Satisfaction Index for Aviation 
Operations (CSI-A), a major agency-wide performance measure, and other 
system-wide performance measures for program evaluation and process 
improvement; and (2) targeted surveys conducted at individual airports 
in order to provide targeted performance measurements for use by TSA 
on-site management. Surveys will be voluntary and anonymous.
    Number of Respondents: 422,000.
    Estimated Annual Burden Hours: A cumulative maximum of 35,167 hours 
annually based on an estimated burden of five minutes per respondent.
    TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.

    Issued in Arlington, Virginia, on July 29, 2003.
Susan T. Tracey,
Deputy Chief Administrative Officer.
[FR Doc. 03-19775 Filed 8-1-03; 8:45 am]
BILLING CODE 4910-62-P