[Federal Register Volume 68, Number 141 (Wednesday, July 23, 2003)]
[Notices]
[Page 43553]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-18686]


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RAILROAD RETIREMENT BOARD


Proposed Collection; Comment Request

SUMMARY: In accordance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 which provides opportunity for 
public comment on new or revised data collections, the Railroad 
Retirement Board (RRB) will publish periodic summaries of proposed data 
collections.
    Comments are invited on: (a) Whether the proposed information 
collection is necessary for the proper performance of the functions of 
the agency, including whether the information has practical utility; 
(b) the accuracy of the RRB's estimate of the burden of the collection 
of the information; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden related to the collection of information on respondents, 
including the use of automated collection techniques or other forms of 
information technology.
    Title and purpose of information collection: Voluntary Customer 
Surveys in Accordance with Executive Order 12862, OMB 3220-0192. In 
accordance with Executive Order 12862, the Railroad Retirement Board 
(RRB) conducts a number of customer surveys designed to determine the 
kinds and quality of services our beneficiaries, claimants, employers 
and members of the public want and expect, as well as their 
satisfaction with existing RRB services. The information collected is 
used by RRB management to monitor customer satisfaction by determining 
to what extent services are satisfactory and where and to what extent 
services can be improved. The surveys are limited to data collections 
that solicit strictly voluntary opinions, and do not collect 
information which is required or regulated.
    The information collection, which was first approved by the Office 
of Management and Budget (OMB) in 1997, provides the RRB with a generic 
clearance authority. This generic authority allows the RRB to submit a 
variety of new or revised customer survey instruments (needed to timely 
implement customer monitoring activities) to the OMB for expedited 
review and approval.
    The average burden per response for customer satisfaction 
activities is estimated to range from 2 minutes for a Web site 
questionnaire to 2 hours for participation in a focus group. The RRB 
estimates an annual burden of 2,050 annual respondents totaling 727 
hours for the generic customer survey clearance.
    Additional Information or Comments: To request more information or 
to obtain a copy of the information collection justification, forms, 
and/or supporting material, please call the RRB Clearance Officer at 
(312) 751-3363. Comments regarding the information collection should be 
addressed to Ronald J. Hodapp, Railroad Retirement Board, 844 N. Rush 
Street, Chicago, Illinois 60611-2092. Written comments should be 
received within 60 days of this notice.

Chuck Mierzwa,
Clearance Officer.
[FR Doc. 03-18686 Filed 7-22-03; 8:45 am]
BILLING CODE 7905-01-M