[Federal Register Volume 68, Number 110 (Monday, June 9, 2003)]
[Notices]
[Pages 34405-34406]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-14419]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; NCI Cancer Information 
Service Demographic/Customer Service Data Collection

SUMMARY: In compliance with the requirement of section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995, for opportunity for public comment 
on proposed data collection projects, the National Cancer Institute 
(NCI), the National Institutes of Health (NIH) will publish periodic 
summaries of proposed projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: The National Cancer Institute Cancer 
Information Service Demographic Customer Service Data Collection. Type 
of Information Collection Request: Revision with change of a currently 
approved collection. (OMB No. 0925-0208, expiring 10-31-2003) Need and 
Use of Information Collection: The National Cancer Institute's Cancer 
Information Service (CIS) provides the latest information on cancer, 
clinical trials, and tobacco cessation. Characterizing users and how 
they found out about the CIS is essential to customer service, program 
planning and promotion. This effort involves a brief survey of users of 
the 1-800-4-CANCER toll-free service and LiveHelp, a web-based chat 
service. The telephone survey contains seven questions--3 customer 
service and 4 demographic--asked of a subset of callers (cancer 
patients, their family or friends, and the general public) at the end 
of usual service for an annual total of approximately 286,000 callers. 
One hundred percent of these callers will be asked the three customer 
service questions for an annual total of approximately 286,000 callers; 
25% of callers will be asked the four demographic questions for an 
annual total of approximately 71,500 callers. If the call is the result 
of a special promotion, 50% of callers will be surveyed for 
demographics. Special promotions account for an estimated 30% of calls 
for an annual total of approximately 42,900 callers. The combined 
annual total is 400,400 callers. The LiveHelp web survey involves 
asking the same seven questions to 50% of the same subset of users for 
an annual total of approximately 5,500 users. The combined total to be 
surveyed each year is 405,900 users of the telephone and LiveHelp 
services for a total of 1,951 annual burden hours. Frequency of 
Response: Single time. Affected Public: Individuals or households. Type 
of Respondents: Patients, relatives, friends, and general public. The 
annual reporting burden is as follows:

                                    Table 1.--Respondent and Burden Estimate
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                                                     Number of     Frequency of    Average time     Annual hour
               Type of respondents                  respondents      response      per response       burden
----------------------------------------------------------------------------------------------------------------
            Individuals or Households
Telephone:
    --3 questions (100%)........................         286,000               1         0.00328             937
    --4 questions (25%).........................          71,500               1         0.0083              594
    --4 questions (50%)/special promotions......          42,900               1         0.0083              356
                                                 ----------------                -----------------
        Subtotal................................         400,400  ..............  ..............           1,888
                                                 ----------------                -----------------
LiveHelp:
    --7 questions (50%).........................           5,500               1         0.0116               64
                                                 ----------------                -----------------
        Subtotal................................           5,500  ..............  ..............              64
                                                 =================
            Annualized Totals...................         405,900  ..............  ..............           1,952
----------------------------------------------------------------------------------------------------------------

    The annualized cost to respondents is estimated at: $31,904. There 
are no Capital Costs to report. There are no Operating or Maintenance 
Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the

[[Page 34406]]

validity of the methodology and assumptions used; (3) Ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    For Further Information Contact: To request more information on the 
proposed project or to obtain a copy of the data collection plans, 
contact Madeline LaPorta, Deputy Director, Office of Cancer Information 
Service, National Cancer Institute, 6116 Executive Boulevard, MSC 8322, 
Bethesda, Maryland 20892-8322, telephone (301) 594-8025, fax (301) 402-
0555.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of the publication.

    Dated: June 2, 2003.
Reesa L. Nichols,
NCI Project Clearance Liaison.
[FR Doc. 03-14419 Filed 6-6-03; 8:45 am]
BILLING CODE 4140-01-M