[Federal Register Volume 68, Number 103 (Thursday, May 29, 2003)]
[Notices]
[Page 32038]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-13285]


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FEDERAL COMMUNICATIONS COMMISSION

[CC Docket 98-67; DA 03-1728]


Notice of Telecommunications Relay Service (TRS) To Remind States 
and Interstate TRS Providers That the Consumer Complaint Log Summaries 
Are Due on Tuesday, July 1, 2003

AGENCY: Federal Communications Commission.

ACTION: Notice.

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SUMMARY: In this document, the Commission notifies the public, state 
Telecommunications Relay Service (TRS) programs, and interstate TRS 
providers that the annual consumer complaint log summaries are due on 
Tuesday, July 1, 2003. Complaint log summaries should include 
information pertaining to complaints received between June 1, 2002 and 
May 31, 2003. Complaint log summaries shall include the number of 
complaints received that allege a violation of federal TRS minimum 
standards, the date of the complaint, the nature of the complaint, the 
date of its resolution, and an explanation of the resolution. The 
Commission requires that this information be included in the complaint 
log summary for the purpose of alerting the Commission of possible 
service quality problems.

DATES: State TRS programs and interstate TRS providers must file the 
annual consumer complaint log summary no later than July 1, 2003.

ADDRESSES: Federal Communications Commission, 445 12th Street, SW., 
Washington, DC 20554.

FOR FURTHER INFORMATION CONTACT: Erica Myers, (202) 418-2429 (voice), 
(202) 418-0464 (TTY), or e-mail [email protected].

SUPPLEMENTARY INFORMATION: This is a summary of the Commission's Public 
Notice, CC Docket 98-67, released May 20, 2003. This document notifies 
state TRS programs and interstate TRS providers that the annual 
complaint log summary for complaints received between June 1, 2002, and 
May 31, 2003, is due on Tuesday, July 1, 2003. States and interstate 
TRS providers who choose to submit by paper must submit an original and 
four copies of each filing on or before Tuesday, July 1, 2003. To 
expedite the processing of complaint log summaries, states and 
interstate TRS providers are encouraged to submit an additional copy to 
Attn: Erica Myers, Federal Communications Commission, Consumer & 
Governmental Affairs Bureau, 445 12th Street, SW., Room 6A-432, 
Washington, DC 20554 or by email at [email protected]. States and 
interstate TRS providers should also submit electronic disk copies of 
their complaint log summaries on a standard 3.5 inch diskette formatted 
in an IBM compatible format using Word 97 or compatible software. The 
diskette should be submitted in ``read-only'' mode and must be clearly 
labeled with the state or interstate TRS provider name, the filing date 
and captioned ``Complaint Log Summary.''
    Filings can be sent by hand or messenger delivery, by commercial 
overnight courier, or by first-class or overnight U.S. Postal Service 
mail (although we continue to experience delays in receiving U.S. 
Postal Service mail). The Commission's contractor, Vistronix, Inc., 
will receive hand-delivered or messenger-delivered paper filings for 
the Commission's Secretary at 236 Massachusetts Avenue, NE., Suite 110, 
Washington, DC 20002. The filing hours at this location are 8 a.m. to 7 
p.m. All hand deliveries must be held together with rubber bands or 
fasteners. Any envelopes must be disposed of before entering the 
building. Commercial overnight mail (other than U.S. Postal Service 
Express Mail and Priority Mail) must be sent to 9300 East Hampton 
Drive, Capitol Heights, MD 20743. U.S. Postal Service first-class mail, 
Express Mail, and Priority Mail should be addressed to 445 12th Street, 
SW., Washington, DC 20554. All filings must be addressed to the 
Commission's Secretary, Marlene H. Dortch, Office of the Secretary, 
Federal Communications Commission, 445 12th Street, SW., Room TW-B204, 
Washington, DC 20554.
    The filings and comments will be available for public inspection 
and copying during regular business hours at the FCC Reference 
Information Center, Portals II, 445 12th Street, SW., Room CY-A257, 
Washington, DC 20554. They may also be purchased from the Commission's 
duplicating contractor, Qualex International, Portals II, 445 12th 
Street, SW., Room CY-B402, Washington, DC 20554, telephone (202) 863-
2893, facsimile (202) 863-2898, or via e-mail [email protected]. 
Filings and comments may also be viewed on the Consumer & Governmental 
Affairs Bureau, Disability Rights Office homepage at http://www.fcc.gov/cgb/dro.
    To request materials in accessible formats for people with 
disabilities (braille, large print, electronic files, audio format), 
send an e-mail to [email protected] or call the Consumer & Governmental 
Affairs Bureau at 202-418-7365 (tty). This Public Notice can also be 
downloaded in Text and ASCII formats at: http://www.fcc.gov/cgb/dro.

Federal Communications Commission.
Margaret M. Egler,
Deputy Chief, Consumer & Governmental Affairs Bureau.
[FR Doc. 03-13285 Filed 5-28-03; 8:45 am]
BILLING CODE 6712-01-P