[Federal Register Volume 68, Number 99 (Thursday, May 22, 2003)]
[Notices]
[Page 28008]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-12894]



[[Page 28008]]

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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0278]


National Contact Center; Customer Evaluation Survey

AGENCY: Citizen Services and Communications, Federal Citizen 
Information Center, (GSA).

ACTION: Notice of a new one-time collection.

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SUMMARY: Under the provisions of the Paperwork Reduction Act of 1995 
(44 U.S.C. Chapter 35), the General Services Administration, Office of 
Citizen Services and Communications (OSCS), Federal Citizen Information 
Center, National Contact Center (NCC) has submitted to the Office of 
Management and Budget (OMB) a request to review and approve a new 
information collection requirement concerning Customer Evaluation 
Survey. A request for public comments was published at 68 FR 5293, 
February 3, 2003. No comments were received.
    This information collection will be used to assess the public's 
satisfaction with the NCC service, to assist in increasing the 
efficiency in responding to the public's need for Federal information, 
and to assess the effectiveness of marketing efforts. The respondents 
include users of the NCC.
    Public comments are particularly invited on: Whether this 
collection of information is necessary for the proper performance of 
the functions of the agency including whether it will have practical 
utility; whether our estimate of the public burden of this collection 
of information is accurate, and based on valid assumptions and 
methodology; ways to enhance the quality, utility, and clarity of the 
information to be collected, including through the use of automated 
collection techniques or other forms of information technology.

DATES: Submit comments on or before: June 23, 2003.

FOR FURTHER INFORMATION CONTACT: Tonya Beres, Office of Citizens 
Services and Communications, at (202) 501-1803.

addresses: Submit comments regarding this burden estimate or any other 
aspect of this collection of information, including suggestions for 
reducing this burden to Ms. Jeanette Thornton, GSA Desk Officer, OMB, 
Room 10236, NEOB, Washington, DC 20503, and a copy to General Services 
Administration, Regulatory and Federal Assistance Publications Division 
(MVA), 1800 F Street, NW., Room 4035, Washington, DC 20405. Please cite 
OMB Control Number 3090-0278.

SUPPLEMENTARY INFORMATION:

A. Purpose

    This information collection will be used to assess the public's 
satisfaction with the NCC service, to assist in increasing the 
efficiency in responding to the public's need for Federal information, 
and to assess the effectiveness of marketing efforts.

B. Annual Reporting Burden

    Respondents: 2,250.
    Responses Per Respondent: 1.
    Total Responses: 2,250.
    Hours Per Response: .05 (3 minutes).
    Total Burden Hours: 112.5.
    Obtaining Copies of Proposals: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory and Federal Assistance Publications Division 
(MVA), 1800 F Street, NW., Room 4035, Washington, DC 20405, telephone 
(202) 208-7312, or by faxing your request to (202) 501-4067. Please 
cite 3090-0278, National Contact Center Customer Evaluation Survey in 
all correspondence.

    Dated: May 15, 2003.
Michael W. Carleton,
Chief Information Officer (I).
[FR Doc. 03-12894 Filed 5-21-03; 8:45 am]
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