[Federal Register Volume 68, Number 91 (Monday, May 12, 2003)]
[Notices]
[Pages 25382-25383]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-11719]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Submission for OMB Review; Comment Request; NCCAM Customer
Service Data Collection
SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork
Reduction Act of 1995, the National Center for Complementary and
Alternative Medicine (NCCAM), the National Institutes of Health (NIH),
will submit to the Office of Management and Budget (OMB) a request for
review and approval of the information collection listed below. A
notice of this proposed information collection was previously published
in the Federal Register on February 24, 2003, page 8610-8611, and
allowed 60 days for public comment. No public comments were received.
The purpose of this notice is to announce a final 30 days for public
comment. NIH may not conduct or sponsor, and the respondent is not
required to respond to, an information collection that has been
extended, revised, or implemented on or after October 1, 1995, unless
it displays a currently valid OMB control number.
Proposed Collection
Title: NCCAM Customer Service Data Collection. Type of Information
Collection Request: New. Need and Use of Information Collection: NCCAM
provides the public, patients, families, health care providers,
complementary and alternative medicine (CAM) practitioners, and others
with the latest scientifically based information on CAM and information
about NCCAM's programs through a variety of channels including its
toll-free telephone information service and its quarterly newsletter.
NCCAM wishes to measure customer satisfaction with NCCAM telephone
interactions and the NCCAM
[[Page 25383]]
newsletter and to assess which audiences are being reached through
these channels. This effort involves a telephone survey consisting of 9
questions, which will be asked of 50 percent of all callers, for an
annual total of approximately 4,059 respondents; and a newsletter
survey consisting of 10 questions, which will be sent as a print survey
to all newsletter subscribers, for an annual total of approximately 823
respondents. NCCAM will use the data collected from the surveys to help
program staff measure the impact of their communication efforts, tailor
services to the public and health care providers, measure service use
among special populations, and assess the most effective media and
messages to reach these audiences. Frequency of Response: Once for the
telephone survey, and periodically for the newsletter survey (to
measure any changes in customer satisfaction). Affected Public:
Individuals and households. Type of Respondents: For the telephone
survey, patient, spouse/family/friend of patient, health care
providers, physicians, CAM practitioners, or other individuals
contacting the NCCAM Clearinghouse; for the newsletter survey,
subscribers to the NCCAM newsletter. The annual reporting burden is as
follows.
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Estimated
Estimated number of Average Estimated
Type of respondents number of responses burden hours total annual
respondents per per response burden hours
respondent requested
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Telephone survey
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Individuals or households............................... 4,059 1 0.075 305
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Newsletter survey
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Individuals or households............................... 823 2 0.050 82
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Annualized totals................................... 4,882 ............ ............ 387
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The annualized cost to respondents is estimated at $5,545 for the
telephone survey and $1,312 for the newsletter survey. There are no
Capital Costs to report. There are no Operating or Maintenance Costs to
report.
Request for Comments
Written comments and/or suggestions from the public and affected
agencies are invited on the following points: (1) Whether the proposed
collection of information is necessary for the proper performance of
the function of the agency, including whether the information will have
practical utility; (2) The accuracy of the agency's estimate of the
burden of the proposed collection of information, including the
validity of the methodology and assumptions; (3) Ways to enhance the
quality, utility, and clarity of the information to be collected; and
(4) Ways to minimize the burden of the collection of information on
those who are to respond, including the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology.
Direct Comments to OMB
Written comments and/or suggestions regarding the item(s) contained
in this notice, especially regarding the estimated public burden and
associated response time, should be directed to the Office of
Management and Budget, Office of Regulatory Affairs, New Executive
Office Building, Room 10235, Washington, DC 20503, Attention: Desk
Officer for NIH. To request more information on the proposed project or
to obtain a copy of the data collection plans and instruments, contact:
Christy Thomsen, Director, Office of Communications and Public Liaison,
NCCAM, 6707 Democracy Boulevard, Suite 401, Bethesda, MD 20892-5475; or
fax your request to 301-480-3519; or e-mail [email protected]. Ms.
Thomsen can be contacted by telephone at 301-451-8876.
Comments Due Date
Comments regarding this information collection are best assured of
having their full effect if received within 30 days of the date of this
publication.
Dated: May 1, 2003.
Christy Thomsen,
Director, Office of Communications and Public Liaison, National Center
for Complementary and Alternative Medicine, National Institutes of
Health.
[FR Doc. 03-11719 Filed 5-9-03; 8:45 am]
BILLING CODE 4140-01-M