[Federal Register Volume 68, Number 91 (Monday, May 12, 2003)]
[Notices]
[Pages 25382-25383]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-11719]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; NCCAM Customer 
Service Data Collection

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Center for Complementary and 
Alternative Medicine (NCCAM), the National Institutes of Health (NIH), 
will submit to the Office of Management and Budget (OMB) a request for 
review and approval of the information collection listed below. A 
notice of this proposed information collection was previously published 
in the Federal Register on February 24, 2003, page 8610-8611, and 
allowed 60 days for public comment. No public comments were received. 
The purpose of this notice is to announce a final 30 days for public 
comment. NIH may not conduct or sponsor, and the respondent is not 
required to respond to, an information collection that has been 
extended, revised, or implemented on or after October 1, 1995, unless 
it displays a currently valid OMB control number.

Proposed Collection

    Title: NCCAM Customer Service Data Collection. Type of Information 
Collection Request: New. Need and Use of Information Collection: NCCAM 
provides the public, patients, families, health care providers, 
complementary and alternative medicine (CAM) practitioners, and others 
with the latest scientifically based information on CAM and information 
about NCCAM's programs through a variety of channels including its 
toll-free telephone information service and its quarterly newsletter. 
NCCAM wishes to measure customer satisfaction with NCCAM telephone 
interactions and the NCCAM

[[Page 25383]]

newsletter and to assess which audiences are being reached through 
these channels. This effort involves a telephone survey consisting of 9 
questions, which will be asked of 50 percent of all callers, for an 
annual total of approximately 4,059 respondents; and a newsletter 
survey consisting of 10 questions, which will be sent as a print survey 
to all newsletter subscribers, for an annual total of approximately 823 
respondents. NCCAM will use the data collected from the surveys to help 
program staff measure the impact of their communication efforts, tailor 
services to the public and health care providers, measure service use 
among special populations, and assess the most effective media and 
messages to reach these audiences. Frequency of Response: Once for the 
telephone survey, and periodically for the newsletter survey (to 
measure any changes in customer satisfaction). Affected Public: 
Individuals and households. Type of Respondents: For the telephone 
survey, patient, spouse/family/friend of patient, health care 
providers, physicians, CAM practitioners, or other individuals 
contacting the NCCAM Clearinghouse; for the newsletter survey, 
subscribers to the NCCAM newsletter. The annual reporting burden is as 
follows.

----------------------------------------------------------------------------------------------------------------
                                                                          Estimated
                                                            Estimated     number of      Average      Estimated
                   Type of respondents                      number of     responses   burden hours  total annual
                                                           respondents       per      per response  burden hours
                                                                         respondent                   requested
----------------------------------------------------------------------------------------------------------------
                                                Telephone survey
----------------------------------------------------------------------------------------------------------------
Individuals or households...............................         4,059             1         0.075           305
---------------------------------------------------------
                                                Newsletter survey
----------------------------------------------------------------------------------------------------------------
Individuals or households...............................           823             2         0.050            82
                                                         ---------------
    Annualized totals...................................         4,882  ............  ............           387
----------------------------------------------------------------------------------------------------------------

    The annualized cost to respondents is estimated at $5,545 for the 
telephone survey and $1,312 for the newsletter survey. There are no 
Capital Costs to report. There are no Operating or Maintenance Costs to 
report.

Request for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on the following points: (1) Whether the proposed 
collection of information is necessary for the proper performance of 
the function of the agency, including whether the information will have 
practical utility; (2) The accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions; (3) Ways to enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Ways to minimize the burden of the collection of information on 
those who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology.

Direct Comments to OMB

    Written comments and/or suggestions regarding the item(s) contained 
in this notice, especially regarding the estimated public burden and 
associated response time, should be directed to the Office of 
Management and Budget, Office of Regulatory Affairs, New Executive 
Office Building, Room 10235, Washington, DC 20503, Attention: Desk 
Officer for NIH. To request more information on the proposed project or 
to obtain a copy of the data collection plans and instruments, contact: 
Christy Thomsen, Director, Office of Communications and Public Liaison, 
NCCAM, 6707 Democracy Boulevard, Suite 401, Bethesda, MD 20892-5475; or 
fax your request to 301-480-3519; or e-mail [email protected]. Ms. 
Thomsen can be contacted by telephone at 301-451-8876.

Comments Due Date

    Comments regarding this information collection are best assured of 
having their full effect if received within 30 days of the date of this 
publication.

    Dated: May 1, 2003.
Christy Thomsen,
Director, Office of Communications and Public Liaison, National Center 
for Complementary and Alternative Medicine, National Institutes of 
Health.
[FR Doc. 03-11719 Filed 5-9-03; 8:45 am]
BILLING CODE 4140-01-M