[Federal Register Volume 68, Number 79 (Thursday, April 24, 2003)]
[Notices]
[Pages 20222-20223]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-10123]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0227]


Agency Information Collection Activities Under OMB Review

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C., 3501 et seq.), this notice announces that the Veterans 
Health Administration (VHA), Department of Veterans Affairs, has 
submitted the collection of information abstracted below to the Office 
of Management and Budget (OMB) for review and comment. The PRA 
submission describes the nature of the information collection and its 
expected cost and burden; it includes the actual data collection 
instrument.

DATES: Comments must be submitted on or before May 27, 2003.

FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT: Denise 
McLamb, Records Management Service (005E3), Department of Veterans 
Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 273-8030, 
FAX (202) 273-5981 or e-mail: [email protected]. Please refer 
to ``OMB Control No. 2900-0227.''
    Send comments and recommendations concerning any aspect of the 
information collection to VA's OMB Desk Officer, OMB Human Resources 
and Housing Branch, New Executive Office Building, Room 10235, 
Washington, DC 20503 (202) 395-7316. Please refer to ``OMB Control No. 
2900-0227'' in any correspondence.

SUPPLEMENTARY INFORMATION:
    Titles:
    a. Prosthetics Care and Service, VA Form 10-0142b.
    b. Experiences of Patients Recently Discharged Inpatient, VA Form 
10-1465-1.
    c. Experiences of Patients Ambulatory Care, VA Form 10-1465-3.
    d. Nutritional and Food Service, VA Form 10-5387.
    OMB Control Number: 2900-0227.
    Type of Review: Revision of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and Departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. VHA uses 
customer satisfaction surveys to gauge customer perceptions

[[Page 20223]]

of VA services as well as customer expectations and desires. Each 
collection of information will consist of the minimum amount of 
information necessary to determine customer needs and to evaluate VHA's 
performance.
    The areas of concern to VHA and its customer may change over time, 
and it is important to have the ability to evaluate customer concerns 
quickly. Participation in the surveys will be voluntary and the generic 
clearance will not be used to collect information required to obtain or 
maintain eligibility for a VA program or benefit. The results of these 
information collections lead to improvements in the quality of VHA 
service delivery by helping to shape the direction and focus of 
specific programs and services.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on February 19, 2003 at pages 8083-8084.
    Estimated Annual Burden: 207,287 hours.
    a. Prosthetics Care and Service, VA Form 10-0142b--7,200.
    b. Experiences of Patients Recently Discharged Inpatient, VA Form 
10-1465-1--35,000.
    c. Experiences of Patients Ambulatory Care, VA Form 10-1465-3--
160,500.
    d. Nutritional and Food Service, VA Form 10-5387--4,587.
    Estimated Average Burden Per Respondent: 23 minutes.
    a. Prosthetics Care and Service, VA Form 10-0142b--24 minutes.
    b. Experiences of Patients Recently Discharged Inpatient, VA Form 
10-1465-1--30 minutes.
    c. Experiences of Patients Ambulatory Care, VA Form 10-1465-3--30 
minutes.
    d. Nutritional and Food Service, VA Form 10-5387--2 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 546,600.
    a. Prosthetics Care and Service, VA Form 10-0142b--18,000.
    b. Experiences of Patients Recently Discharged Inpatient, VA Form 
10-1465-1--70,000.
    c. Experiences of Patients Ambulatory Care, VA Form 10-1465-3--
321,000.
    d. Nutritional and Food Service, VA Form 10-5387--137,600.

    Dated: April 9, 2003.

    By direction of the Secretary.
Martin L. Hill,
 Acting Director, Records Management Service.
[FR Doc. 03-10123 Filed 4-23-03; 8:45 am]
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