[Federal Register Volume 68, Number 64 (Thursday, April 3, 2003)]
[Notices]
[Pages 16294-16295]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-8058]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request: Request for Generic 
Clearance To Conduct Voluntary Customer/Partner Surveys

SUMMARY: Under the provisions of section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the National Library of Medicine (NLM), the 
National Institutes of Health (NIH) has submitted to the Office of 
Management and Budget (OMB) a request to review and approve the 
information collection listed below. This proposed information 
collection was previously published in the Federal Register on, 
December 6, 2002, in Volume 67, No. 235, page 72692 and allowed 60 days 
for public comment. No public comments were received. The purpose of 
this notice is to allow an additional 30 days for public comment. The 
National Library of Medicine may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has extended, revised, or implemented on or after October 1, 1995, 
unless it displays a currently valid OMB control number.

Proposed Collection

    Title: Voluntary Customer Satisfaction Surveys.
    Type of Information Collection Request: Extension. OMB Control No. 
0925-0476, with an expiration date of March 31, 2003.
    Need and Use of Information Collection: Executive Order 12962 
directs agencies that provide significant services directly to the 
public to survey customers to determine the kind and quality of 
services they want and their level of satisfaction with existing 
services. Additionally, since 1994, the NLM has been a ``Federal 
Reinvention Laboratory'' with a goal of improving its methods of 
delivering information to the public. An essential strategy in 
accomplishing reinvention goals is the ability to periodically receive 
input and feedback from customers about the design and quality of the 
services they receive.
    The NLM provides significant services directly to the public 
including health providers, researchers, universities, other federal 
agencies, state and local governments, and to others through a range of 
mechanisms, including publications, technical assistance, and web 
sites. These services are primarily focused on health and medical 
information dissemination activities. The purpose of this submission is 
to obtain OMB's generic approval to conduct satisfaction surveys of 
NLM's customers. The NLM will use the information provided by 
individuals and institutions to identify strengths and weaknesses in 
current services and to make improvements where feasible. The ability 
to periodically survey NLM's customers is essential to continually 
update and upgrade methods of providing high quality service.
    Frequency of Response: Annually or biennially.
    Affected Public: Individuals or households; businesses or other for 
profit; state or local governments; Federal agencies; non-profit 
institutions; small businesses or organizations.
    Type of Respondents: Organizations, medical researchers, physicians 
and other health care providers, librarians, students, and the general 
public. Annual reporting burden is as follows:
    Estimated Number of Respondents: 18,400.
    Estimated Number of Responses per Respondent: 1.
    Average Burden Hours Per Response: .122.
    Estimated Total Annual Burden Hours Requested: 2246.
    The annualized cost to respondents is estimated at $30,256. There 
are no capital costs to report. There are no operating or maintenance 
costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information; (3) Ways to enhance the quality, utility, 
and clarity

[[Page 16295]]

of the information to be collected; and (4) Ways to minimize the burden 
of the collection of information on those who are to respond, including 
the use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) in this notice, especially regarding the 
estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed collection of information contact: Ronald F. Stewart, 
National Library of Medicine, Building 38, Room 2N07, 8600 Rockville 
Pike, Bethesda, MD 20894, or call non-toll free number (301) 496-6491. 
you may also e-mail your request to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their effect if received within 30 days of 
the date of this publication.

    Dated: March 26, 2003.
Jon G. Retzlaff,
Executive Officer, National Library of Medicine.
[FR Doc. 03-8058 Filed 4-2-03; 8:45 am]
BILLING CODE 4140-01-M