[Federal Register Volume 68, Number 34 (Thursday, February 20, 2003)]
[Notices]
[Page 8226]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-4069]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Office of the Director, Administration and Management.

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Office of the Director, Administration and Management 
announces the proposed public information collection and seeks public 
comment on the provisions thereof. Comments are invited on: (a) whether 
the proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by April 
21, 2003.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to The Office of the Director, 
Administration and Management/Quality Management Office, ATTN: Ms. 
Joyce Mussey, 1777 N. Kent St., Suite 14038, Arlington, VA 22209.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address, 
or call Office of the Director, Administration and Management/Quality 
Management Office (703) 588-8142/8150.
    Title and OMB Number: Interactive Customer Evaluation System; OMB 
Number 0704-420.
    Needs and Uses: The Interactive Customer Evaluation System 
automates and minimizes the use of the current manual paper comment 
cards and other customer satisfaction collection medium, which exist at 
various customer service locations throughout the Department of 
Defense.
    Affected Public: Individuals or Households; Business or Other For-
Profit.
    Annual Burden Hours: 165.
    Number of Respondents: 3300.
    Responses per Respondent: 1.
    Average Burden per Response: 3 minutes.
    Frequency: On occasion.

Supplementary Information: 

Summary of Information Collection

    Members of the public who respond on the Interactive Customer 
Evaluation system are authorized customers and have been provided a 
service through DoD customer service organizations. They have the 
opportunity to give automated feedback to the service provider on the 
quality of their experience and their satisfaction level. They also 
have the opportunity to provide any comments that might be beneficial 
in improving the process and in turn the service to the customer. This 
is a management tool for improving customer services.

    Dated: February 12, 2003.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 03-4069 Filed 2-19-03; 8:45 am]
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