[Federal Register Volume 68, Number 15 (Thursday, January 23, 2003)]
[Notices]
[Pages 3274-3275]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 03-1521]


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DEPARTMENT OF LABOR

Office of the Secretary


Proposed Collection; Comment Request

ACTION: Notice.

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SUMMARY: The Department of Labor, as part of its continuing effort to 
reduce paperwork and respondent burden, conducts a pre-clearance 
consultation program to provide the general public and Federal agencies 
an opportunity to comment on proposed and/or

[[Page 3275]]

continuing collections of information in accordance with the Paperwork 
Reduction Act of 1995 (PRA95) (44 U.S.C. 3506(c) (2)(A)). This program 
helps to ensure that requested data can be provided in the desired 
format, reporting burden (time and financial resources) is minimized, 
collection instruments are clearly understood, and the impact of 
collection requirements can be properly assessed. Currently, 
Departmental Management is soliciting comments concerning the proposed 
extension of the Customer Satisfaction Surveys and Conference 
Evaluations Generic Clearance.
    A copy of the proposed information collection request (ICR) can be 
obtained by contacting the individual listed below in the addresses 
section of this notice.

DATES: Written comments must be submitted to the office listed in the 
addresses section below on or before March 24, 2003.
    The Department of Labor is particularly interested in comments 
which:
    [sbull] Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    [sbull] Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
    [sbull] Enhance the quality, utility, and clarity of the 
information to be collected; and
    [sbull] Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submissions of responses.

ADDRESSES: Send comments to Darrin A. King, Office of the Assistant 
Secretary for Administration and Management, 200 Constitution Avenue, 
NW., Washington, DC 20210. Mr. King can be reached on 202-693-4129 
(this is not a toll free number) or by e-mail at [email protected].

SUPPLEMENTARY INFORMATION:

1. Background

    The Department of Labor (DOL) conducts a variety of voluntary 
Customer Satisfaction Surveys of regulated/non-regulated entities, 
which are specifically designed to gather information from a customer's 
perspective as prescribed by E.O. 12862, Setting Customer Service 
Standards, September 11, 1993. These Customer Satisfaction Surveys 
provide information on customer attitudes about the delivery and 
quality of agency products/services and are used as part of an ongoing 
process to improve DOL programs. This generic clearance allows agencies 
to gather information from both Federal and non-Federal users.
    In addition to conducting Customer Satisfaction Surveys, the 
Department also includes the use of evaluation forms for those DOL 
agencies conducting conferences. These evaluations are helpful in 
determining the success of the current conference, in developing future 
conferences, and in meeting the needs of the Department's product/
service users.

II. Current Actions

    Over the past three years the DOL has conducted more than two dozen 
Customer Satisfaction Surveys and conference evaluations, which have 
helped assess the Departments products and services and has led to 
improvements in areas deemed necessary. Office of Management and Budget 
approval for this collection of information expires June 30, 2003. DOL 
proposes to seek continued approval for this collection of information 
for an additional three years.
    Type of Review: Extension of a currently approved collection.
    Agency: Office of the Assistant Secretary for Administration and 
Management Departmental Management.
    Title: Customer Satisfaction Surveys and Conference Evaluations 
Generic Clearance.
    OMB Number: 1225-0059.
    Affected Public: Individuals and households; business or other for-
profit; not-for-profit institutions; farms; Federal Government; and 
State, Local, or Tribal Government.
    Total Respondents: Varies by survey/evaluation; may range from as 
few as 10 to over 63,750.
    Frequency: On occasion.
    Total Responses: Varies by survey/evaluation; may range from as few 
as 10 to over 63,750.
    Average Time Per Response: Varies by survey/evaluation with an 
average of 9.5 minutes per survey and 2.5 minutes per evaluation.
    Total Burden Hours: 13,500.
    Total Burden Cost (capital/startup): $0.
    Total Burden Cost (operating/maintenance): $0.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for Office of Management and Budget 
approval of the information collection request; they also will become a 
matter of public record.

    Signed at Washington, DC., this 17th day of January, 2003.
Darrin A. King,
Agency Clearance Officer, Office of the Assistant Secretary for 
Administration and Management.
[FR Doc. 03-1521 Filed 1-22-03; 8:45 am]
BILLING CODE 4510-23-M