[Federal Register Volume 67, Number 247 (Tuesday, December 24, 2002)]
[Notices]
[Page 78454]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-32395]


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ENVIRONMENTAL PROTECTION AGENCY

[FRL-7426-8]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Voluntary Customer Satisfaction Surveys

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 
et seq.), this document announces that the following Information 
Collection Request (ICR) has been forwarded to the Office of Management 
and Budget (OMB) for review and approval: Voluntary Customer 
Satisfaction Surveys, OMB Control Number 2090-0019, expiring March 31, 
2003. The ICR describes the nature of the information collection and 
its expected burden and cost, where appropriate, it includes the actual 
data collection instrument.

DATES: Comments must be submitted on or before January 23, 2003.

ADDRESSES: Send comments, referencing EPA ICR No. 1711.04 and OMB 
Control No 2090-0019 to the following addresses: Susan Auby, U.S. 
Environmental Protection Agency, Collection Strategies Division (Mail 
Code 2822T), 1200 Pennsylvania Avenue, NW., Washington, DC 20460-0001, 
and to Office of Information and Regulatory Affairs, Office of 
Management and Budget (OMB), Attention: Desk Officer for EPA, 725 17th 
Street, NW., Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: For a copy of the ICR contact Susan 
Auby at EPA by phone at 202-566-1672, by e-mail at [email protected], 
or download off the Internet at http://www.epa.gov/icr and refer to EPA 
ICR No 1711.04. For technical questions about the ICR contact: Patricia 
Bonner by phone at 202-566-2204 or by e-mail at 
[email protected].

SUPPLEMENTARY INFORMATION: Title: Voluntary Customer Satisfaction 
Surveys, OMB Control No. 2090-0019, EPA ICR Number 1711.04 expiring 
March 31, 2003. This is a request for extension of a currently approved 
collection.
    Abstract: EPA uses voluntary surveys to learn how satisfied EPA 
customers are with our services, and how we can improve services, 
products and processes. EPA surveys individuals who use services or 
could have. During the next three years, EPA plans up to 185 surveys, 
and will use results to target/measure service delivery improvements. 
By seeking renewal of the generic clearance for customer surveys, EPA 
will have the flexibility to gather the views of our customers to 
better determine the extent to which our services, products and 
processes satisfy their needs or need to be improved. The generic 
clearance will speed the review and approval of customer surveys that 
solicit opinions from EPA customers on a voluntary basis, and do not 
involve ``fact-finding'' for the purposes of regulatory development or 
enforcement.
    An Agency may conduct or sponsor, and a person is not required to 
respond to, a collection of information unless it has a currently valid 
OMB control number. The OMB control numbers for EPA's regulations are 
listed in 40 CFR part 9 and 48 CFR chapter 15. The Federal Register 
document required under 5 CFR 1320.8(d), soliciting comments on this 
information collection was published July 26, 2002 (FR 67 48893); no 
comments were received.
    Burden Statement: The annual public reporting and record keeping 
burden for this collection of information is estimated to average 5 
minutes to 2 hours per response. Burden means the total time, effort, 
or financial resources expended by persons to generate, maintain, 
retain, or disclose or provide information to or for a Federal agency. 
This includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements; train personnel to be able to respond to 
a collection of information; search data sources; complete and review 
the collection of information; and transmit or otherwise disclose the 
information.
    Respondents/Affected Entities: Individuals or households.
    Estimated Number of Respondents: 58,827.
    Frequency of Response: On occasion.
    Estimated Total Annual Hour Burden: 2,966.
    Estimated Total Annualized Capital, O&M Cost Burden: 0.
    Send comments on the Agency's need for this information, the 
accuracy of burden estimates, and any suggested methods for minimizing 
respondent burden, including use of automated collection techniques, to 
the following addresses. Please refer to EPA ICR No. 1711.04 and OMB 
Control No. 2090-0019 in any correspondence.

    Dated: December 10, 2002.
Oscar Morales,
Director, Collection Strategies Division.
[FR Doc. 02-32395 Filed 12-23-02; 8:45 am]
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