[Federal Register Volume 67, Number 235 (Friday, December 6, 2002)]
[Notices]
[Pages 72692-72693]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-30865]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; Request for Generic 
Clearance to Conduct Voluntary Customer/Partner Surveys

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 to provide opportunity for public 
comment on proposed data collection projects, the National Library of 
Medicine (NLM), the National Institutes of Health (NIH) will publish 
periodic summaries of proposed projects to be submitted to the Office 
of Management and Budget (OMB) for review and approval.

Proposed Collection

    Title: Voluntary Customer Satisfaction Surveys.
    Type of Information Collection Request: Extension. OMB Control No. 
0925-0476, with an expiration date of March 31, 2003.
    Need and Use of Information Collection: Executive Order 12962 
directed agencies that provide significant services directly to the 
public to survey customers to determine the kind and quality of 
services they want and their level of satisfaction with existing 
services. Additionally, since 1994, the NLM has been a ``Federal 
Reinvention Laboratory `` with a goal of improving its methods of 
delivering information to the public. An essential strategy in 
accomplishing reinvention goals is the ability to periodically receive 
input and feedback from customers about the design and quality of the 
services they receive.
    The NLM provides significant services directly to the public 
including health providers, researchers, universities, other federal 
agencies, state and local governments, and to others through a range of 
mechanisms, including publications, technical assistance, and Web 
sites. These services are primarily focused on health and medical 
information dissemination activities. The purpose of this submission is 
to obtain OMB's generic approval to continue to conduct satisfaction 
surveys of NLM's customers. The NLM will use the information provided 
by individuals and institutions to identify strengths and weaknesses in 
current services and to make improvements where feasible. The ability 
to periodically survey NLM's customers is essential to continually 
update and upgrade methods of providing high quality service.
    Frequency of Response: Annually or biennially.
    Affected Public: Individuals or households; businesses or other for 
profit; state or local governments; Federal agencies; non-profit 
institutions; small businesses or organizations.
    Type of Respondents: Organizations, medical researchers, physicians 
and other health care providers, librarians, students, and the general 
public. Annual reporting burden is as follows:

----------------------------------------------------------------------------------------------------------------
                                                                                           Estimated
              Title of survey                        Type of survey           Number of     response     Burden
                                                                             respondents      time       hours
----------------------------------------------------------------------------------------------------------------
Evaluation of Clinical Studies Database...  Web-based......................        1,000         .167        167
Visible Human Project--Image Processing     Electronic Mail................        1,000          .25        250
 Tools.
PubMed....................................  Web-based......................        5,000        .0835        418
Entrez....................................  Web-based......................        2,000        .0835        167
GeneMap...................................  Web-based......................        2,000        .0835        167
NCBI Web Site.............................  Web-based......................        2,000        .0835        167
NLM Service Desk Survey...................  Interactive Voice Response               400        .0835         33
                                             telephone.
NLM Onsite Reading Room Use...............  Exit Interview.................          500         .167         84
NLM Electronic Mail Customer Survey.......  Electronic Mail................        1,000        .0835         84
MEDLINEplus User Survey...................  Web-based......................          500        .0835         59
Survey of Unified Medical Language System   Mail Survey....................        1,000           .5        500
 (UMLS) Use.
NLM Services Satisfaction Survey..........  Web-based......................        2,000        .0835        167
                                           ----------------------------------
    Total.................................  ...............................       18,400  ...........      2,263
----------------------------------------------------------------------------------------------------------------

    There are no capital costs to report. There are no operating or 
maintenance costs to report.

Request for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (3) Ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) Ways to minimize the burden of 
the collection of information on those who are to respond, including 
the use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.

FOR FURTHER INFORMATION CONTACT: To request additional information on 
the proposed collection of information contact Ronald F. Stewart, 
National Library of Medicine, Building 38, Room 2N13, 8600 Rockville 
Pike, Bethesda, MD 20894, or call 301-496-6491 (not a toll-free 
number). You also may e-mail your request to: [email protected].

Comments Due Date

    Comments regarding this information collection are best assured of 
having their full effect if received within 60 days of the date of this 
publication.


[[Page 72693]]


    Dated: December 2, 2002.
Jon G. Retzlaff
Executive Officer, National Library of Medicine.
[FR Doc. 02-30865 Filed 12-5-02; 8:45 am]
BILLING CODE 4140-01-P