[Federal Register Volume 67, Number 183 (Friday, September 20, 2002)]
[Notices]
[Page 59332]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-23920]



[[Page 59332]]

-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

Bureau of Transportation Statistics


Agency Information Collection Activities Under OMB Review: OMB 
No. 2139-0007 Omnibus Customer Satisfaction Surveys

AGENCY: Bureau of Transportation Statistics (BTS), DOT.

ACTION: Notice.

-----------------------------------------------------------------------

OMB Control Number: 2139-0007 (Omnibus Customer Satisfaction Survey 
Program).

Summary: BTS has submitted an Information Collection Request (ICR) 
described in this notice to the Office of Management and Budget (OMB) 
for review and approval as required under the Paperwork Reduction Act 
of 1995 (PRA), Public Law 104-13. This information collection is a 
targeted survey covered by OMB control number 2139-0007, which expires 
on April 30, 2004.

DATES: Comments must be submitted on or before October 21, 2002.

ADDRESSES: Send comments to the Office of Information and Regulatory 
Affairs, Office of Management and Budget, New Executive Building, Room 
10202, Washington, DC 20502, ATTN: Desk Officer for the Bureau of 
Transportation Statistics. Comments should identify the OMB approval 
number and be submitted in duplicate. The OMB requests comments by 
October 21, 2002 to process the ICR expeditiously.

FOR FURTHER INFORMATION CONTACT: June Taylor Jones, Survey 
Statistician, Officer of Survey Programs, Bureau of Transportation 
Statistics, 400 Seventh Street, SW., Washington, DC 20590-0001; (202) 
366-4743; fax: (202) 366-3385; e-mail: [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Omnibus Customer Satisfaction Surveys--Targeted Survey.
    OMB Approval Numbers: 2139-0007.
    Executive Order (E.O.) 12862, Setting Customer Service Standards, 
directs certain federal agencies to conduct surveys to determine the 
kind and quality of services and products our customers want and their 
level of satisfaction with existing services and products. BTS surveys 
its own customers and assists other DOT agencies in their efforts to 
evaluate customer satisfaction. BTS uses the information it collects to 
improve product development and service delivery and determine whether 
additional products and services are needed. In accordance with the 
E.O., BTS is planning to conduct a survey of airline pilots (private, 
commercial, and transport) to assess the effectiveness of and their 
satisfaction with the Safety Seminar program conducted by the Federal 
Aviation Administration (FAA). A two-page questionnaire will be mailed 
to a sample of pilots. Results from the survey will be used to evaluate 
the usefulness of the information presented in the FAA-sponsored safety 
seminars and will assess the effectiveness of seminar presentation 
techniques. Pilots will also be asked to provide recommendations on 
what topics should be covered in future safety seminars and to identify 
the best methods for presenting safety information. Pilots who do not 
currently participate in the safety seminar program will be asked to 
provide recommended changes to the program that would increase the 
likelihood of their participation.
    Estimated annual burden hours: This is a one-time survey and is not 
currently scheduled to be conducted on a regular basis. The 
questionnaire will require an average of 10 minutes to complete and the 
sample size will be approximately 6,000 pilots. The estimated response 
rate for this population is approximately 50% resulting in a total of 
450 burden hours.
    Estimated Annual Cost of Burden: (Government Only): The combined 
estimated cost to the government is $70,000. This figure includes 
salary costs based on hours, overhead, printing, and payment to 
contractors.

Susan Lapham,
Associate Director for Statistical Programs.
[FR Doc. 02-23920 Filed 9-19-02; 8:45 am]
BILLING CODE 4910-HY-P