[Federal Register Volume 67, Number 178 (Friday, September 13, 2002)]
[Notices]
[Pages 58056-58057]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 02-23285]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[30DAY-28-02]


Agency Forms Undergoing Paperwork Reduction Act Review

    The Centers for Disease Control and Prevention (CDC) publishes a 
list of information collection requests under review by the Office of 
Management and Budget (OMB) in compliance with the Paperwork Reduction 
Act (44 U.S.C. chapter 35). To request a copy of these requests, call 
the CDC Reports Clearance Officer at (404) 498-1210. Send written 
comments to CDC, Desk Officer, Human Resources and Housing Branch, New 
Executive Office Building, Room 10235, Washington, DC 20503. Written 
comments should be received within 30 days of this notice.

Proposed Project

    National AIDS and STD Hotline Survey of Callers (OMB No. 0920-
0295)--Revision--National Center for HIV, STD, and TB Prevention 
(NCHSTP), Centers for Disease Control and Prevention (CDC). The purpose 
of this request is to continue active and passive data collection from 
people who call the CDC National AIDS and Sexually Transmitted Disease 
(STD) Hotlines. The mission of the CDC National AIDS and STD Hotlines 
is to provide the general population of the United States, its 
territories, and Puerto Rico with highly visible and readily accessible 
resources for accurate and timely information on HIV/AIDS and other 
STDs. The CDC is seeking OMB approval for renewal of the data 
collection with one proposed change and one proposed system 
enhancement, both aimed at improving the management and evaluation of 
collected information.
    The change is the ability of CDC to survey every 15th caller, 
instead of every 30th caller, to the hotlines. The information gathered 
will assist CDC in the improvement of HIV and STD services, 
particularly to high-risk populations. Before the integration of the 
National AIDS and STD Hotlines in 1998, every 15th caller was surveyed 
in the AIDS hotline, and every 30th caller was surveyed in the STD 
hotline.
    The National AIDS Hotline responded to a maximum of 1.6 million 
calls per year during the 1980s and early 1990s. Throughout the period, 
the calls have decreased to approximately 650,000 calls per year due to 
changes such as treatment advances, a more knowledgeable audience, and 
access to information on the Internet. However, the number of callers 
selected for the survey has increased to assure that a substantial 
amount of data can be submitted to CDC regarding information about the 
callers who contact the hotline. Respondents (callers) will be the 
general public, and only the callers to the hotlines will be affected.
    The enhancement to the data collection is the employment of a 
partially integrated system that will allow CDC Information Specialists 
to answer calls about HIV/AIDS and STDs using the same toll free 
telephone system. The telephone system will be designed to display 
telephone numbers for both the AIDS Hotline and the STD Hotline. Thus, 
when a caller contacts the hotline for AIDS information, the phone for 
the AIDS Hotline will appear on the caller ID. If the caller wants 
additional information about STDs, the same Information Specialist can 
respond to the call rather than requesting that the caller place a 
separate call to the STD Hotline. This process will also allow for an 
integrated data collection system for AIDS and STD caller information 
and service evaluation, as well as allow CDC to provide a more 
efficient and effective means of addressing the needs of its 
constituents.
    In addition, since both hotlines will still retain their separate 
telephone numbers, the call volume can be monitored separately with 
distinct extrapolation of data. This integrated system began in August 
2000. The integrated system also supports strategies in the CDC HIV 
Prevention Strategic Plan Through 2005, which also states that HIV 
prevention must be integrated with STD prevention.
    Data will be collected on an active and passive basis for both 
hotlines. The active data collection method occurs while the caller is 
on the phone. It allows the Information Specialist to gather 
information about caller demographics such as age, race, ethnicity and 
education through a short survey administered at the conclusion of the 
call. The passive data collection instrument allows the Information 
Specialist to capture more specific information about the 
characteristics of the caller such as the callers primary topic for 
discussion, gender, level of concern of caller. The Information 
Specialist enters this information into a database once the call is 
completed.
    To assist in completing the surveys and providing accurate data 
responses, the hotlines will be using the CDC Federal 
Telecommunications Service (FTS) 2001 telephone systems; call length 
data from the Integrated Information Program (IIP), which is a computer 
interface. The hotlines will also be using the Automated Call 
Distribution (ACD) program which allows the calls to be distributed to 
the

[[Page 58057]]

correct numbers (AIDS or STD) and Symposium software which can assist 
the hotlines in several areas, including quickly (1) determining what 
happened to a call that may be in the queue, (2) compiling a geographic 
distribution table of all calls throughout the United States, including 
ages of callers, and (3) routing calls to the English, Spanish or TTY 
service.
    For the AIDS and STD integrated English service, the estimated 
number of persons surveyed for the active survey is 34,520, and the 
average active survey length is 72 seconds with a yearly burden of 691 
hours. It is estimated that passive surveys are completed on 29,420 
calls, and the average passive survey length for completion is 179 
seconds, with a yearly burden of 1,463 hours.
    Active surveys for the Spanish service for the AIDS Hotline are 
estimated to be about 5,040 calls with an average active survey length 
of 88 seconds. The average number of passive surveys estimated for the 
Spanish service is 5,000. All callers are surveyed from the TTY service 
and one out of three callers are surveyed from the Spanish service.
    The special events survey will be used to provide information for 
special promotional campaigns for HIV/AIDS and STDs. The campaigns will 
generally include the hotline number in any public service 
announcements (PSAs), advertisements, or tag lines for television 
shows. On occasion, specific questions will be added to address the 
content of the special event or PSA. CDC anticipates that it conduct up 
to 5 special events in the next 3 years. The total estimated annualized 
burden for this data collection is 1,342 hours.

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                                                                                     Number of    Average burden
                             Survey                                  Number of    responses  per   per  response
                                                                    respondents     respondent      (in hours)
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NAH (English)...................................................          21,760               1          1.5/60
NSTDH (English).................................................          12,760               1          1.5/60
NAH (Spanish)...................................................           5,040               1            2/60
NSTDH (Spanish).................................................           3,780               1            2/60
NAH (TTY).......................................................             200               1            7/60
NSTDH (TTY).....................................................             150               1            7/60
Customer Service (English)......................................             150               1            1/60
Customer Service (Spanish)......................................              60               1            7/60
Special Events:
    NAH (English)...............................................           2,700               1            2/60
    NAH (Spanish)...............................................             300               1            2/60
    NSTDH (English).............................................           1,000               1            2/60
    NSTDH (Spanish).............................................             200               1            2/60
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    Dated: September 3, 2002.
Nancy E. Cheal,
Acting Associate Director for Policy, Planning and Evaluation, Centers 
for Disease Control and Prevention.
[FR Doc. 02-23285 Filed 9-12-02; 8:45 am]
BILLING CODE 4163-18-P